LiveTime Software has released LiveTime Service Manager and Help Desk 7. Among its new features and enhancements, LiveTime 7 adds customizable single-pane ITIL KPI Dashboards, LDAP/AD authentication, and webcal, ical calendaring that integrates with virtually any calendaring system.
LiveTime 7 is built entirely on HTML5 and redefines the next generation of Cloud based ITSM solutions with the ability to communicate and deploy across any cloud infrastructure whether public or private cloud.
LiveTime 7's new KPI Dashboards provide CIO's, Supervisors and Technicians with direct request feeds across all ITIL 3 processes deployed as well as KPI metrics you choose.
More than 140 separate widgets are available across all processes many of which include drill downs to the underlying data. The Dashboard can be configured individually for each user and also used as a flashboard for NOC centers.
LiveTime 7 also provides integration into virtually any calendaring system that supports the webcal or ical format, including Google Calendar, Microsoft Outlook 2007 and 2003, Apple iCloud and Novell Groupwise. LiveTime 7 calendaring provides a rich visual cue on all aspects of your Service Management environment from request details, forward schedule of change and planned outages through to scheduled requests, technician leave and public holidays. These calendar feeds also automatically sync to an iPad or iPhone using Apple’s iCloud service.
LiveTime has also added multi-source LDAP/AD for authentication. This means it is now possible to authenticate across multiple domain servers concurrently without the need for LDAP or AD Forests.
Available On Demand (SaaS) or On Premise (software, hardware or virtual appliance), LiveTime is based on open standards and supports any client web browser with native clients available for iOS.
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