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Majority Looking to Improve Citrix Performance Management

Srinivas Ramanathan

The need for performance management for Citrix has grown in importance as the use cases for Citrix technology have expanded significantly – with 96 percent of respondents viewing Citrix services as critical for their organization’s business – according to an annual joint survey conducted by eG Innovations and DABCC, Inc.

According to Douglas Brown, the founder of DABCC, Inc., many respondents commented on how important Citrix technology is to their business. He also stated that both eG Innovations and DABCC found it interesting that even though Citrix is a critical applications for most users, only about 10 percent of those surveyed were fully satisfied with the way that they are managing their Citrix infrastructure today.

Other key findings from the survey of 750 respondents representing all major industries and IT roles included:

■ User experience is top of mind for Citrix administrators. Not being able to measure user experience is one of the top performance challenges reported by respondents.

■ Nearly 70 percent of respondents reported that they use from 2 to 5 different tools to manage their Citrix infrastructure.

■ 88 percent would like to use a single console for monitoring and managing all Citrix tiers in the infrastructure.

■ 76 percent reported that they spend more than two days per week on troubleshooting Citrix issues.

■ Nearly 60 percent believe that at least half the times that Citrix is blamed for a slowdown, the root problem is actually in one of the other tiers in the infrastructure.

■ 72 percent are interested in making Citrix performance management proactive with automatic alerts to allow them to fix issues – in any tier - before users notice.

In order to deliver the best possible user experience, Citrix environments need to not only be well architected but must also be well monitored and managed. This enables Citrix administrators and architects to identify and diagnose problems early on and prevent issues from escalating and impacting end users and business processes.

There is also a significant, unfulfilled demand for end-to-end performance monitoring and management technologies that can help Citrix professionals deliver superior service to their users.

Srinivas Ramanathan is CEO and Founder of eG Innovations.

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Majority Looking to Improve Citrix Performance Management

Srinivas Ramanathan

The need for performance management for Citrix has grown in importance as the use cases for Citrix technology have expanded significantly – with 96 percent of respondents viewing Citrix services as critical for their organization’s business – according to an annual joint survey conducted by eG Innovations and DABCC, Inc.

According to Douglas Brown, the founder of DABCC, Inc., many respondents commented on how important Citrix technology is to their business. He also stated that both eG Innovations and DABCC found it interesting that even though Citrix is a critical applications for most users, only about 10 percent of those surveyed were fully satisfied with the way that they are managing their Citrix infrastructure today.

Other key findings from the survey of 750 respondents representing all major industries and IT roles included:

■ User experience is top of mind for Citrix administrators. Not being able to measure user experience is one of the top performance challenges reported by respondents.

■ Nearly 70 percent of respondents reported that they use from 2 to 5 different tools to manage their Citrix infrastructure.

■ 88 percent would like to use a single console for monitoring and managing all Citrix tiers in the infrastructure.

■ 76 percent reported that they spend more than two days per week on troubleshooting Citrix issues.

■ Nearly 60 percent believe that at least half the times that Citrix is blamed for a slowdown, the root problem is actually in one of the other tiers in the infrastructure.

■ 72 percent are interested in making Citrix performance management proactive with automatic alerts to allow them to fix issues – in any tier - before users notice.

In order to deliver the best possible user experience, Citrix environments need to not only be well architected but must also be well monitored and managed. This enables Citrix administrators and architects to identify and diagnose problems early on and prevent issues from escalating and impacting end users and business processes.

There is also a significant, unfulfilled demand for end-to-end performance monitoring and management technologies that can help Citrix professionals deliver superior service to their users.

Srinivas Ramanathan is CEO and Founder of eG Innovations.

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According to Auvik's 2025 IT Trends Report, 60% of IT professionals feel at least moderately burned out on the job, with 43% stating that their workload is contributing to work stress. At the same time, many IT professionals are naming AI and machine learning as key areas they'd most like to upskill ...

Businesses that face downtime or outages risk financial and reputational damage, as well as reducing partner, shareholder, and customer trust. One of the major challenges that enterprises face is implementing a robust business continuity plan. What's the solution? The answer may lie in disaster recovery tactics such as truly immutable storage and regular disaster recovery testing ...

IT spending is expected to jump nearly 10% in 2025, and organizations are now facing pressure to manage costs without slowing down critical functions like observability. To meet the challenge, leaders are turning to smarter, more cost effective business strategies. Enter stage right: OpenTelemetry, the missing piece of the puzzle that is no longer just an option but rather a strategic advantage ...

Amidst the threat of cyberhacks and data breaches, companies install several security measures to keep their business safely afloat. These measures aim to protect businesses, employees, and crucial data. Yet, employees perceive them as burdensome. Frustrated with complex logins, slow access, and constant security checks, workers decide to completely bypass all security set-ups ...

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In 2025, enterprise workflows are undergoing a seismic shift. Propelled by breakthroughs in generative AI (GenAI), large language models (LLMs), and natural language processing (NLP), a new paradigm is emerging — agentic AI. This technology is not just automating tasks; it's reimagining how organizations make decisions, engage customers, and operate at scale ...

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