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Majority Looking to Improve Citrix Performance Management

Srinivas Ramanathan

The need for performance management for Citrix has grown in importance as the use cases for Citrix technology have expanded significantly – with 96 percent of respondents viewing Citrix services as critical for their organization’s business – according to an annual joint survey conducted by eG Innovations and DABCC, Inc.

According to Douglas Brown, the founder of DABCC, Inc., many respondents commented on how important Citrix technology is to their business. He also stated that both eG Innovations and DABCC found it interesting that even though Citrix is a critical applications for most users, only about 10 percent of those surveyed were fully satisfied with the way that they are managing their Citrix infrastructure today.

Other key findings from the survey of 750 respondents representing all major industries and IT roles included:

■ User experience is top of mind for Citrix administrators. Not being able to measure user experience is one of the top performance challenges reported by respondents.

■ Nearly 70 percent of respondents reported that they use from 2 to 5 different tools to manage their Citrix infrastructure.

■ 88 percent would like to use a single console for monitoring and managing all Citrix tiers in the infrastructure.

■ 76 percent reported that they spend more than two days per week on troubleshooting Citrix issues.

■ Nearly 60 percent believe that at least half the times that Citrix is blamed for a slowdown, the root problem is actually in one of the other tiers in the infrastructure.

■ 72 percent are interested in making Citrix performance management proactive with automatic alerts to allow them to fix issues – in any tier - before users notice.

In order to deliver the best possible user experience, Citrix environments need to not only be well architected but must also be well monitored and managed. This enables Citrix administrators and architects to identify and diagnose problems early on and prevent issues from escalating and impacting end users and business processes.

There is also a significant, unfulfilled demand for end-to-end performance monitoring and management technologies that can help Citrix professionals deliver superior service to their users.

Srinivas Ramanathan is CEO and Founder of eG Innovations.

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Majority Looking to Improve Citrix Performance Management

Srinivas Ramanathan

The need for performance management for Citrix has grown in importance as the use cases for Citrix technology have expanded significantly – with 96 percent of respondents viewing Citrix services as critical for their organization’s business – according to an annual joint survey conducted by eG Innovations and DABCC, Inc.

According to Douglas Brown, the founder of DABCC, Inc., many respondents commented on how important Citrix technology is to their business. He also stated that both eG Innovations and DABCC found it interesting that even though Citrix is a critical applications for most users, only about 10 percent of those surveyed were fully satisfied with the way that they are managing their Citrix infrastructure today.

Other key findings from the survey of 750 respondents representing all major industries and IT roles included:

■ User experience is top of mind for Citrix administrators. Not being able to measure user experience is one of the top performance challenges reported by respondents.

■ Nearly 70 percent of respondents reported that they use from 2 to 5 different tools to manage their Citrix infrastructure.

■ 88 percent would like to use a single console for monitoring and managing all Citrix tiers in the infrastructure.

■ 76 percent reported that they spend more than two days per week on troubleshooting Citrix issues.

■ Nearly 60 percent believe that at least half the times that Citrix is blamed for a slowdown, the root problem is actually in one of the other tiers in the infrastructure.

■ 72 percent are interested in making Citrix performance management proactive with automatic alerts to allow them to fix issues – in any tier - before users notice.

In order to deliver the best possible user experience, Citrix environments need to not only be well architected but must also be well monitored and managed. This enables Citrix administrators and architects to identify and diagnose problems early on and prevent issues from escalating and impacting end users and business processes.

There is also a significant, unfulfilled demand for end-to-end performance monitoring and management technologies that can help Citrix professionals deliver superior service to their users.

Srinivas Ramanathan is CEO and Founder of eG Innovations.

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Misaligned architecture can lead to business consequences, with 93% of respondents reporting negative outcomes such as service disruptions, high operational costs and security challenges ...

A Gartner analyst recently suggested that GenAI tools could create 25% time savings for network operational teams. Where might these time savings come from? How are GenAI tools helping NetOps teams today, and what other tasks might they take on in the future as models continue improving? In general, these savings come from automating or streamlining manual NetOps tasks ...

IT and line-of-business teams are increasingly aligned in their efforts to close the data gap and drive greater collaboration to alleviate IT bottlenecks and offload growing demands on IT teams, according to The 2025 Automation Benchmark Report: Insights from IT Leaders on Enterprise Automation & the Future of AI-Driven Businesses from Jitterbit ...

A large majority (86%) of data management and AI decision makers cite protecting data privacy as a top concern, with 76% of respondents citing ROI on data privacy and AI initiatives across their organization, according to a new Harris Poll from Collibra ...

According to Gartner, Inc. the following six trends will shape the future of cloud over the next four years, ultimately resulting in new ways of working that are digital in nature and transformative in impact ...

2020 was the equivalent of a wedding with a top-shelf open bar. As businesses scrambled to adjust to remote work, digital transformation accelerated at breakneck speed. New software categories emerged overnight. Tech stacks ballooned with all sorts of SaaS apps solving ALL the problems — often with little oversight or long-term integration planning, and yes frequently a lot of duplicated functionality ... But now the music's faded. The lights are on. Everyone from the CIO to the CFO is checking the bill. Welcome to the Great SaaS Hangover ...

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Overall outage frequency and the general level of reported severity continue to decline, according to the Outage Analysis 2025 from Uptime Institute. However, cyber security incidents are on the rise and often have severe, lasting impacts ...