Three out of four (76%) of organizations think IT complexity could soon make it impossible to manage digital performance efficiently, according to the Top Challenges Facing CIOs in a Cloud-Native World report from Dynatrace.
The study further highlights that IT complexity is growing exponentially; a single web or mobile transaction now crosses an average of 35 different technology systems or components, compared to 22 just five years ago.
This growth has been driven by the rapid adoption of new technologies in recent years. However, the upward trend is set to accelerate, with 53% of CIOs planning to deploy even more technologies in the next 12 months. The research revealed the key technologies that CIOs will have adopted within the next 12 months include multi-cloud (95%), microservices (88%) and containers (86%).
As a result of this mounting complexity, IT teams now spend an average of 29% of their time dealing with digital performance problems; costing their employers $2.5 million annually.
As they search for a solution to these challenges, four in five (81%) CIOs said they think Artificial Intelligence (AI) will be critical to IT's ability to master increasing IT complexity; with 83% either already, or planning to deploy AI in the next 12 months.
81% of CIOs think AI will be critical to master increasing IT complexity
“Today’s organizations are under huge pressure to keep-up with the always-on, always connected digital economy and its demand for constant innovation,” said Matthias Scharer, VP of Business Operations, Dynatrace. “As a consequence, IT ecosystems are undergoing a constant transformation. The transition to virtualized infrastructure was followed by the migration to the cloud, which has since been supplanted by the trend towards multi-cloud. CIOs have now realized their legacy apps weren’t built for today’s digital ecosystems and are rebuilding them in a cloud-native architecture. These rapid changes have given rise to hyper-scale, hyper-dynamic and hyper-complex IT ecosystems, which makes it extremely difficult to monitor performance and, find and fix problems fast.”
The research further identified the challenges that organizations find most difficult to overcome as they transition to multi-cloud ecosystems and cloud native architecture.
Key findings include:
84% of CIOs say the dynamic nature of containers makes it difficult to understand their impact on application performance
■ 76% of CIOs say multi-cloud makes it especially difficult and time-consuming to monitor and understand the impact that cloud services have on the user-experience
■ 72% are frustrated that IT has to spend so much time setting-up monitoring for different cloud environments when deploying new services
■ 72% say monitoring the performance of microservices in real-time is almost impossible
■ 84% of CIOs say the dynamic nature of containers makes it difficult to understand their impact on application performance
■ Maintaining and configuring performance monitoring (56%) and identifying service dependencies and interactions (54%) are the top challenges CIOs identify with managing microservices and containers
“For cloud to deliver on expected benefits, organizations must have end-to-end visibility across every single transaction,” continued Scharer. “However, this has become very difficult because organizations are building multi-cloud ecosystems on a variety of services from AWS, Azure, Cloud Foundry and SAP amongst others. Added to that, the shift to cloud native architectures fragments the application transaction path even further.
“Today, one environment can have billions of dependencies, so, while modern ecosystems are critical to fast innovation, the legacy approach to monitoring and managing performance falls short. You can’t rely on humans to synthesize and analyze data anymore, nor a bag of independent tools. You need to be able to auto detect and instrument these environments in real time, and most importantly use AI to pinpoint problems with precision and set your environment on a path of auto-remediation to ensure optimal performance and experience from an end users’ perspective.”
Further to the challenges of managing a hyper-complex IT ecosystem, the research also found that IT departments are struggling to keep pace with internal demands from the business:
74% of CIOs said IT is under too much pressure to keep up with unrealistic demands from the business and end users
■ 74% of CIOs said IT is under too much pressure to keep up with unrealistic demands from the business and end users
■ 78% of CIOs highlighted that it is getting harder to find time and resources to answer the range of questions the business asks and still deliver everything else that is expected of IT
■ 80% of CIOs said it is difficult to map the technical metrics of digital performance to the impact they have on the business.
Methodology: This report, commissioned by Dynatrace, is based on a global survey of 800 CIOs in large enterprises with over 1,000 employees, conducted in August 2017 by Vanson Bourne and commissioned by Dynatrace. The sample included 200 respondents in the US, 100 in the UK, France, Germany and China, and 50 in Australia, Singapore, Brazil and Mexico respectively.
While Application Performance Management (APM) has become mainstream, with a majority of tech pros using APM tools regularly, there's work to be done to move beyond troubleshooting ...
Over the last few decades, IT departments have decreased budgets in part because of recession. As a result, they have are being asked to do more with less. The increase in work has amplified the need for automation ...
Many variables must align for optimum APM, and security is certainly among them. I offer the following APM predictions for 2020, which revolve around the reality that we will definitely begin to see much deeper integration of WAN technology on the security front. Look for this integration to take shape in the following ways ...
When it comes to growing a successful company, research shows it isn't about getting the most out of employees, but delivering an experience that empowers them to be and do their best. And according to Priming a New Era of Digital Wellness, a new study conducted by Quartz Insights in partnership with Citrix Systems, technology is the secret to doing so ...
Only 11% of website decision-makers feel that they have complete insight into the scripts that they use on their websites. However, industry estimates state that about 70% of the code on a website comes from a third-party library or service. Research highlights a clear need to raise awareness of the potential threats associated with the vulnerabilities inherent in third-party code ...
The ever-increasing access and speeds offered by today's modern networks offer many advantages to businesses and consumers, but also make the integrity of their performance and security more paramount than ever before. Organizations are struggling to manage the constant fluctuations in network conditions and security threats. This has prompted many to explore how automation can help to streamline network management and security processes ...
The demand to deliver a consistently positive and innovative customer experience is something that many companies — more specifically, their DevOps teams — are currently grappling with. While the ability to push out multiple features a week may appear as a great accomplishment for DevOps teams, our survey showed that 82% commonly discover bugs in production ...
Ensuring reliable data security is a critical part of Application Performance Management (APM) — or at least it should be. The fact is, as a result of our need for speed, increasingly development teams are confronted with the problem of releasing applications faster without compromising security ...
To effectively deliver a great CX requires that the CX team, which represents the business requirements, and the IT/ digital team, which represents the technological possibilities and can execute on those, collaborate effectively. To better understand this dynamic, Cyara fielded research on the state of collaboration between IT/digital teams and CX professionals in North America ...
In response to noisier and more complex IT environments, operations teams are growing in size and using more monitoring tools. But timely outage detection, investigation and resolution are still a major challenge ...