ManageEngine, the real-time IT management company, bolstered the compliance and audit controls now available in its server and desktop management software, Desktop Central.
As more enterprises deal with more customer data — from healthcare records to financial statements and beyond — IT organizations are held accountable to, and must comply with, the requirements of HIPAA, PCI and other security and privacy standards. Now, Desktop Central extends audit capabilities to the remote control tools that IT teams use to access users’ PCs and file servers. Video recording the entire remote support session provides transparency and insight into technician actions, letting companies clearly meet their audit requirements.
"IT is ethically and legally responsible for maintaining user data in a private, secure manner," said Mathivanan Venkatachalam, director of product management at ManageEngine, a division of Zoho Corp. "The new video recording capabilities in Desktop Central confirm IT department efforts to maintain that data standard. By establishing incontrovertible proof of the service that IT technicians provide to their remote users, companies subject to government and industry regulations have a fool-proof way to demonstrate their compliance."
Beyond its audit and compliance advances, Desktop Central reinforces its enterprise capabilities with support for Microsoft SQL Server. Extending support to Microsoft’s widely used, enterprise-class database promises to improve the performance of Desktop Central and deliver the following benefits:
Streamlined manageability: IT shops can use a single Microsoft SQL Server database for all IT management applications.
Built-in services: Extensive auditing capabilities and backup policies are delivered as standard features of Microsoft SQL Server.
Variety of tools: Broad ISV support of Microsoft SQL Server ensures a wide variety of commercially available reporting tools to extract customized reports.
Desktop Central also gains previously announced mobile device management (MDM) capabilities for iOS devices — the iPhone and iPad as well as the iPod touch — with support for other mobile device OSes to come. Tight integration between Desktop Central and ServiceDesk Plus extends help desk and asset management to mobile devices. MDM features of Desktop Central include:
Security management: Lock the device, erase device data, erase corporate settings, clear passcodes, and execute other security commands
Asset management: View certificates and profiles installed, restriction details, security information, app inventory, and device information
Configuration management: Enable passcodes, impose restrictions, configure email, enable Exchange ActiveSync and configure VPN and WiFi settings
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