ManageEngine Debuts ServiceDesk Plus 8.1 with CMDB
April 24, 2012
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ManageEngine, the real-time IT management company, debuted ServiceDesk Plus 8.1, its ITIL-ready help desk software that features an all-new CMDB, as well as integrated asset management capabilities.

The company is demonstrating the solution as a "Gold Sponsor" at HDI 2012 on April 24-27, 2012 in Orlando, Florida, as well as at the Service Desk & IT Support Show on April 24-25, 2012 in London.

Many IT organizations are managing business-critical systems and services with network monitoring tools, help desk software and other solutions that provide notifications about problems and outages after they've already occurred and are impacting the business. A CMDB helps IT prevent problems before they happen by identifying and managing the relationships and dependencies of all technology assets - hardware, software, services and non-traditional devices - because today, any technology component may become business critical at any time.

For IT shops charged with delivering high quality business services to their users, the top three benefits of CMDB technology are:

Reduce Downtime

The smartest way to ensure systems and services are available 24/7 is to create a comprehensive, direct visualization map that defines and displays the inter-relationship of each configuration item (CI) on the network. CMDB provides a complete representation of the network, including all IT assets and their inter-relationships, so that IT can understand the potential impact of planned and unexpected events to the environment. That clear and immediate insight drives faster assessment and resolution of IT issues.

Improve End-User Experience

With the lightening-fast pace of business and e-commerce today, ensuring that end-users are never without the systems and applications they rely on is mission critical. Having a CMDB implemented helps IT departments resolve problems up to five times faster - or even avoid them altogether - by having greater visibility of all key IT assets. The result? Employees and end-users are never interrupted from a day's work.

Prevent Costly Incidents

Imagine the chaos for an IT department when a finance application goes down without a clear understanding of the relationship between each asset. It could mean hours of unnecessary backtracking and problem-solving for an already busy IT staff. A CMDB reveals the ramifications of such events before planned maintenance tasks are performed or disasters happen. Using a CMDB, IT can upgrade software, take hardware offline, and much more, with the least possible disruption to business users and services.

"Deploying a CMDB is probably one of the most effective ways IT can proactively manage and optimize their business-critical systems and services," said Uma Shankar, product manager at ManageEngine. "Still, a lot of companies are reluctant to adopt CMDB technology because it has a reputation as being complex and difficult to use. But it doesn't have to be, as we've shown with the ServiceDesk Plus CMDB. So now, we're really challenging people to take a fresh look at CMDB and what it can do for them."

ServiceDesk Plus (8.1) will be available by the end of April.

Click here for a free trial demo edition

VIDEO: What's New in ServiceDesk Plus 8.1

ManageEngine ServiceDesk Plus

ManageEngine Adds Configuration Management to ServiceDesk Plus

VIDEO: CMDB in 2012

WHITE PAPER: CMDB Implementation: A Tale of Two Extremes

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