ManageEngine, a provider of network, systems, applications, and security management software solutions, announced the integration of Desktop Central and ServiceDesk Plus.
Desktop Central provides centralized, web-based desktop management capabilities. When integrated with the ServiceDesk Plus ITIL help desk functionality, this combination of real-time IT management systems can help reduce resolution times and increase the productivity of service operations tasks. A free, 30-day, fully functional trial edition is available.
Integrating desktop management with the help desk is advantageous in many ways:
* Single sign-on – Removes the hassle of logging into multiple tools and applications for incident management and request fulfillment.
* Increased productivity – Taking action on the desktop management tasks is just a click away, which saves the time spent on resolving the problem.
* Enhanced auditing capabilities – It is easier for enterprises to audit the tasks performed from a single solution than to collate information from multiple tools.
* Achieve 360-degree ITIL process implementation – ITIL process is not complete without service operations. Integrating desktop management capability into the help desk enables enterprises to complete their ITIL process cycle from a single solution.
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