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ManageEngine Mobilizes ServiceDesk Plus On-Demand with iPhone App

ManageEngine, the real-time IT management company, announced it is mobilizing IT help desk managers with the launch of its iPhone app for ServiceDesk Plus On-Demand, the company’s online ITIL-ready help desk software with asset management.

To help provide real-time, 24x7 support to geographically distributed users, the ServiceDesk Plus On-Demand native app for iPhone frees IT support teams to manage help desk tickets from an Internet-connected iPhone — anytime, anywhere.

"More IT organizations support users around the clock and around the world. Help desk techs have to respond in kind, which means help desk management via mobile device is here to stay," said Rajesh Ganesan, director of product management at ManageEngine. "The native iPhone app we’ve rolled out for ServiceDesk Plus On-Demand offers a rich user interface and the ability to work securely in offline mode. Those and other advantages are going to drive adoption and engagement, improving IT's ability to respond to the new help desk realities."

The iPhone app for ServiceDesk Plus On-Demand lets users manage the complete lifecycle of a help desk ticket, regardless of location. Future releases of ServiceDesk Plus On-Demand will include support for mobile access via native Android and Blackberry apps.

For iPhone users, today’s announced iPhone app lets them:

* Create new tickets, categorize, and edit request details

* Assign and pick up requests

* Reply to users with resolution and close tickets

* Update request status

* Track time spent on tickets via worklogs

* Search tickets by subject, requester or priority

* Customize ticket views

In addition to ServiceDesk Plus On-Demand, ManageEngine is providing mobile device interfaces for other applications, giving more of its users easy mobile access and 24x7 visibility for monitoring and managing IT infrastructure.

The company’s mobile interfaces offer dashboard views as well as actionable options for initiating corrective measures in response to alerts, extending the company’s real-time IT management capabilities to IT staff armed with mobile devices.

The ManageEngine mobile interface collection includes:

* OpManager – mobile web app

* ServiceDesk Plus On-Premise – mobile web app and native app (iPhone)

* ServiceDesk Plus On-Demand – mobile web app and native app (iPhone)

* IT360 – mobile web app (designed for the iPad)

In addition to its iPhone app, ServiceDesk Plus On-Demand now features a RESTful application programming interface (API). In turn, customers can now integrate ServiceDesk Plus On-Demand with their existing applications for network monitoring, intranet web applications and other third party SaaS applications. The API currently provides integration hooks to various help desk modules including Requests, Incidents, Users, Notes, Worklogs and a host of other administrator functions. Ultimately, the API will evolve to include all the capabilities of ServiceDesk Plus On-Demand.

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ManageEngine Mobilizes ServiceDesk Plus On-Demand with iPhone App

ManageEngine, the real-time IT management company, announced it is mobilizing IT help desk managers with the launch of its iPhone app for ServiceDesk Plus On-Demand, the company’s online ITIL-ready help desk software with asset management.

To help provide real-time, 24x7 support to geographically distributed users, the ServiceDesk Plus On-Demand native app for iPhone frees IT support teams to manage help desk tickets from an Internet-connected iPhone — anytime, anywhere.

"More IT organizations support users around the clock and around the world. Help desk techs have to respond in kind, which means help desk management via mobile device is here to stay," said Rajesh Ganesan, director of product management at ManageEngine. "The native iPhone app we’ve rolled out for ServiceDesk Plus On-Demand offers a rich user interface and the ability to work securely in offline mode. Those and other advantages are going to drive adoption and engagement, improving IT's ability to respond to the new help desk realities."

The iPhone app for ServiceDesk Plus On-Demand lets users manage the complete lifecycle of a help desk ticket, regardless of location. Future releases of ServiceDesk Plus On-Demand will include support for mobile access via native Android and Blackberry apps.

For iPhone users, today’s announced iPhone app lets them:

* Create new tickets, categorize, and edit request details

* Assign and pick up requests

* Reply to users with resolution and close tickets

* Update request status

* Track time spent on tickets via worklogs

* Search tickets by subject, requester or priority

* Customize ticket views

In addition to ServiceDesk Plus On-Demand, ManageEngine is providing mobile device interfaces for other applications, giving more of its users easy mobile access and 24x7 visibility for monitoring and managing IT infrastructure.

The company’s mobile interfaces offer dashboard views as well as actionable options for initiating corrective measures in response to alerts, extending the company’s real-time IT management capabilities to IT staff armed with mobile devices.

The ManageEngine mobile interface collection includes:

* OpManager – mobile web app

* ServiceDesk Plus On-Premise – mobile web app and native app (iPhone)

* ServiceDesk Plus On-Demand – mobile web app and native app (iPhone)

* IT360 – mobile web app (designed for the iPad)

In addition to its iPhone app, ServiceDesk Plus On-Demand now features a RESTful application programming interface (API). In turn, customers can now integrate ServiceDesk Plus On-Demand with their existing applications for network monitoring, intranet web applications and other third party SaaS applications. The API currently provides integration hooks to various help desk modules including Requests, Incidents, Users, Notes, Worklogs and a host of other administrator functions. Ultimately, the API will evolve to include all the capabilities of ServiceDesk Plus On-Demand.

The Latest

While 87% of manufacturing leaders and technical specialists report that ROI from their AIOps initiatives has met or exceeded expectations, only 37% say they are fully prepared to operationalize AI at scale, according to The Future of IT Operations in the AI Era, a report from Riverbed ...

Many organizations rely on cloud-first architectures to aggregate, analyze, and act on their operational data ... However, not all environments are conducive to cloud-first architectures ... There are limitations to cloud-first architectures that render them ineffective in mission-critical situations where responsiveness, cost control, and data sovereignty are non-negotiable; these limitations include ...

For years, cybersecurity was built around a simple assumption: protect the physical network and trust everything inside it. That model made sense when employees worked in offices, applications lived in data centers, and devices rarely left the building. Today's reality is fluid: people work from everywhere, applications run across multiple clouds, and AI-driven agents are beginning to act on behalf of users. But while the old perimeter dissolved, a new one quietly emerged ...

For years, infrastructure teams have treated compute as a relatively stable input. Capacity was provisioned, costs were forecasted, and performance expectations were set based on the assumption that identical resources behaved identically. That mental model is starting to break down. AI infrastructure is no longer behaving like static cloud capacity. It is increasingly behaving like a market ...

Resilience can no longer be defined by how quickly an organization recovers from an incident or disruption. The effectiveness of any resilience strategy is dependent on its ability to anticipate change, operate under continuous stress, and adapt confidently amid uncertainty ...

Mobile users are less tolerant of app instability than ever before. According to a new report from Luciq, No Margin for Error: What Mobile Users Expect and What Mobile Leaders Must Deliver in 2026, even minor performance issues now result in immediate abandonment, lost purchases, and long-term brand impact ...

Artificial intelligence (AI) has become the dominant force shaping enterprise data strategies. Boards expect progress. Executives expect returns. And data leaders are under pressure to prove that their organizations are "AI-ready" ...

Agentic AI is a major buzzword for 2026. Many tech companies are making bold promises about this technology, but many aren't grounded in reality, at least not yet. This coming year will likely be shaped by reality checks for IT teams, and progress will only come from a focus on strong foundations and disciplined execution ...

AI systems are still prone to hallucinations and misjudgments ... To build the trust needed for adoption, AI must be paired with human-in-the-loop (HITL) oversight, or checkpoints where humans verify, guide, and decide what actions are taken. The balance between autonomy and accountability is what will allow AI to deliver on its promise without sacrificing human trust ...

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