ManageEngine has received PinkVERIFY ITIL 4 certification for ServiceDesk Plus Cloud, its flagship IT service management (ITSM) product, for its Incident Management, Change Enablement, Problem Management and Service Request Management practices.
ServiceDesk Plus is one of only five ITSM solutions in the market to earn PinkVERIFY ITIL 4 certification.
This certification reaffirms ServiceDesk Plus' compatibility with ITIL 4 and ability to provide customers the tools they need to implement ITIL 4 best practices in their organizations.
"Over the years, ServiceDesk Plus has been recognized for being the ITSM platform of choice for organizations looking for a scalable, customer-centric solution that helps deliver best-in-class service management matching global standards," said Rajesh Ganesan, VP of Product Management at ManageEngine. "This certification is a testament to our efforts to help modern enterprises apply ITIL 4 best practices to deliver an optimal service delivery experience across all their departments."
David Ratcliffe, President at Pink Elephant, added, "...ManageEngine has achieved PinkVERIFY ITIL 4 status for four practices: Incident Management, Change Enablement, Problem Management and Service Request Management. ServiceDesk Plus Cloud (V2370) is now prominently listed as an ITIL compatible tool on the PinkVERIFY ITIL 4 website. Congratulations to all at ManageEngine for their demonstrated ongoing commitment to industry best practices."
The PinkVERIFY certification process starts with vendors filling out an extensive evaluation criteria checklist provided by Pink Elephant, which includes both general and core module-focused criteria. This is followed by a live product demo and an evaluation by an accredited Pink Elephant IT management consultant. After two days of demos and product evaluation, ServiceDesk Plus Cloud cleared the PinkVERIFY ITIL 4 evaluation, meeting 100 percent of the evaluation criteria for four ITIL 4 practices.
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