ManageEngine announced that the latest version of its self-service IT analytics software, Analytics Plus, integrates with its IT operations and monitoring and customer support solutions.
Now, Analytics Plus goes beyond ITSM analytics to help enterprises derive meaningful insights from the data generated by ManageEngine’s network monitoring, applications monitoring and customer support software. The new version of Analytics Plus is generally available now.
"IT teams often look at data from various tools individually, so they miss out on the holistic picture as well as the patterns and anomalies they need to strategically address problems and plan for the future," said Sridhar Iyengar, VP, Product Management, at ManageEngine. "Analytics Plus depicts unified IT dashboards by extracting and analyzing data from different tool sets embedded in an organization's IT and by providing cross-data analytics, all with an easy drag-and-drop user interface."
Analytics Plus provides a single-pane view of an organization's IT by integrating data from multiple sources and presenting useful insights in the form of rich visualizations and interactive dashboards. It enables organizations to derive the necessary insights to make better decisions, faster. Users can create and share dashboards, view critical metrics and reports, and drill down to specifics for faster troubleshooting and root-cause analysis.
Managers can access real-time information about several business operations running an enterprise. Admins can quickly detect and troubleshoot potential problems in the IT infrastructure before end users are affected.
Previously, Analytics Plus offered self-service analytics for ITSM via its integration with ServiceDesk Plus, ManageEngine's ITIL-ready help desk software. The ITSM solution is drawing praise from customers.
The latest version of Analytics Plus also integrates with the company's IT operations and monitoring suite, OpManager and Applications Manager, as well as its customer support software, SupportCenter Plus.
Highlights of the new version of Analytics Plus include:
- Analysis of IT Operations Data: Analytics Plus can analyze inventory, availability and performance data from all IT infrastructure components such as networks, servers, applications and databases. It can also examine alarms and event trends to determine patterns in alarm conditions, volumes and frequency of incoming alarms, frequently failed devices, applications or commonly occurring sources of problems.
- Deep-dive analysis of physical and virtual infrastructures. Analytics Plus analyzes the performance and availability of applications, servers and systems in physical and virtual environments. Users can identify trends, usage and behavior in their virtual infrastructure to understand how their infrastructure works, allowing them to resolve issues faster. Supported virtual infrastructures include VMware, Microsoft and Citrix.
- Insights into cloud environments such as Amazon AWS and Microsoft Azure. Analytics Plus can optimize availability and performance data of cloud infrastructure and applications, such as Amazon AWS and Microsoft Azure environments, by providing insights into capacity planning.
- Holistic view of business services. As more enterprises adopt a business-centric view of IT, they define clusters of key business processes that can be monitored by IT operations and monitoring tools like Applications Manager or OpManager. Analytics Plus presents dashboards of these key business services so IT teams can easily monitor and view them holistically.
- Analysis of IT Support Data for Improved Operations: Analytics Plus analyzes customer tickets; forecasts trends based on information related to the number of completed and backlog requests, SLA compliance, ticket volume and trends; and much more, enabling managers to improve customer satisfaction, support efficiencies, and performance levels.
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