ManageEngine's ITIL-ready help desk software, ServiceDesk Plus, has received PinkVERIFY certification for the incident management process. This means that ServiceDesk Plus is certified for ITIL V3 compatibility through the PinkVERIFY program from Pink Elephant, a global leader in ITIL consulting, education and conferences.
Being verified by PinkVERIFY confirms the successful assessment against ITIL terminology, definitions, functionality and workflow requirements thereby helping ITIL/ITSM practitioners to choose the right tool to support their process improvement initiatives.
PinkVERIFY is the world’s only independent IT Service Management (ITSM) tool certification program that helps organizations identify the best tools that will support their ITIL needs.
To attain the PinkVERIFY certification, a software vendor must satisfy 100 percent of the mandatory and integration criteria for the process being verified. ServiceDesk Plus was thoroughly assessed against ITIL-compatible product features, terminologies, workflow and functional requirements and other criteria for the incident management process. This assessment confirmed the solution’s compatibility with the ITIL incident management process.
"With Pink Elephant certifying our help desk software, it shows our commitment to creating a world-class help desk solution that supports ITIL best practices for our customers," said Uma Shankar, Director of Engineering, ServiceDesk Plus, ManageEngine. "Furthermore, the PinkVERIFY certification will also help our potential customers in their decision-making process as they now have all the assurance that they need of our ITIL compatibility. We started verification for incident management, and we look to carry this further for other processes soon."
David Ratcliff, President of Pink Elephant, said, "Congratulations, ManageEngine! ServiceDesk Plus v9.0’s PinkVERIFY certification for incident management means organizations can have confidence that ITIL best practices are easier to follow and exploit at their service desk. It’s also great to see ManageEngine showing ongoing commitment to ITIL this way, too. Thank you and well done!"
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