ManageEngine announced the beta version of its Project Management module for the company's ITIL-ready help desk software, ServiceDesk Plus.
Available immediately, the Project Management beta module is designed for different teams and experts to collaborate in managing help desk projects of any size. With the ability to split a project into different milestones - and milestones into numerous tasks - ITSM team members can manage and track tasks from start to finish.
ManageEngine made today's announcement at LEADit 2012, the 15th Annual National Conference of itSMF Australia, running August 20-22 at the Gold Coast Convention Centre in Queensland. A silver sponsor of the show, ManageEngine will be demonstrating ServiceDesk Plus and the Project Management beta module in booth number S5.
IT companies today face significant challenges in supporting operational processes and service management as individual, isolated activities. As an IT department scales up, it needs an integrated tool to manage large projects and implementations. Otherwise, individual projects may become silos of activity that inadvertently change configuration items and adversely impact related, critical applications or services.
"The need of the hour is the convergence of service desk and project management for large projects in IT organizations," said Uma Shankar, Director of Product Management at ManageEngine. "The Project Management module in ServiceDesk Plus breaks down the project and service silos. Now, ServiceDesk Plus provides IT organizations with an integrated solution that gives them provisioning access to resources, which fosters the frictionless delivery of IT services."
The Project Management module in ServiceDesk Plus serves as the implementation tool to carry out IT changes identified in the application's Change Management module. The Project Management module helps administrators and project managers create milestones and tasks on new projects and assign resources based on the requirements and availability.
The Project Management module can perform feasibility checks by cost estimation and resource management. In addition, the module tracks all the changes made and tasks completed through the help of a Gantt chart and Calendar View, and it documents the projects implemented in IT.
The advantages of service desk and project management fusion are highlighted in the recent webinar, "The Convergence of the Service Desk and the Project Management Office." Featuring Charles Betz, research director of IT Portfolio Management at Enterprise Management Associates, and hosted by ManageEngine, the webinar shares insights, use cases and best practices for combining these two functions. Click here for a replay of the webinar.
The beta version of the ServiceDesk Plus Project Management module is available immediately, free of charge, for customers of ServiceDesk Plus Enterprise Edition.
The production version of the Project Management module will be generally available later this year and will also be free for ServiceDesk Plus Enterprise Edition customers.
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