Martello and Paessler Partner on IT Service Assurance
July 30, 2019
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Martello Technologies Group as teamed with Paessler AG to offer a solution that addresses the growing demand from large enterprises and managed service providers (MSPs) to simplify IT service assurance.

The solution is a combination of Paessler’s PRTG Network Monitor which delivers IT performance and status information and Martello’s Savision iQ single pane of glass ‘manager of managers’ software, that consolidates PRTG’s data with information from other sources for a simple, unified and service-oriented view of the IT infrastructure.

Large enterprises and MSPs typically have complex IT environments, which mix distributed public and private cloud elements and require multiple applications to deliver the services its users require to conduct business. These applications include Microsoft Office 365 and Azure, with monitoring tools such as PRTG Network Monitor. It can be challenging for IT teams to harness the data from all of these applications to understand and control events in the IT infrastructure and deliver reliable service availability to users. Martello and Paessler have paired Paessler’s PRTG Network Monitor for large enterprises (with more than 1,000 devices under monitoring), with Martello’s Savision iQ IT operations and analytics software that consolidates data from thousands of PRTG sensors into a single pane of glass with value added service-oriented analytics. This joint solution makes IT teams more productive, while reducing downtime and improving the user experience.

John Proctor, President and CEO of Martello, said: “Martello will leverage its technology and experience building high value channels and direct relationships, to give large enterprises and MSPs the tools they need to manage growing IT complexity and lead their industry in service delivery.”

The iQ ‘manager of managers’ software adds a service-oriented view to PRTG’s details view. It integrates multiple PRTG instances and other sources, reduces alert noise, adds business analytics and process automation, as well as services status reporting and automated incident workflows for troubleshooting, while PRTG allows deeper insights into details. Combined iQ and PRTG delivers an easy to use, lean but comprehensive monitoring and management solution for large IT infrastructures.

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