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Micro Focus Announces SMAX 2019.05

Micro Focus announced the general availability of Service Management Automation X (SMAX) 2019.05.

SMAX is an application suite for Enterprise Service Management and IT Service Management built on machine learning and analytics, powered by an embedded CMDB and Discovery to help drive down costs and speed up time to resolution. Built-in best practices are quickly and easily configured and extended in an entirely codeless way with the SMAX Studio enabling customers to achieve faster time to value. The scalable, multi-tenant cloud-native solution delivers significantly lower cost of ownership and enables customers to deploy on their choice of public or private cloud. SMAX is also available as-a-service by Micro Focus partners worldwide.

The 2019.05 release features the general availability of "Max," a customer-brandable smart virtual agent, that understands natural language and uses machine-learning to improve over time, and the general availability of codeless SMAX Studio Apps for Capacity Management and SecOps on the Micro Focus Marketplace that can easily be added to your SMAX deployment.

"SMAX was designed from the ground up to meet the challenges of modern IT organizations, enabling delivery and governance of services on demand while providing features that can engage users while driving down support and operational costs," said Tom Goguen, Micro Focus Chief Product Officer. "Its unique cloud-native architecture and codeless configuration for future proof upgrades ensures lower overall cost of ownership vs. legacy SaaS and on-premises based toolkits."

"What I appreciate the most about this SMAX release, is that it brings to market a new conversational virtual agent that does not need training, as it learns from the data itself," said Joseph Madden, President and CEO of Greenlight Group. "The Micro Focus commitment to customer-centered innovation and partners has allowed for us to be the first in the market to provide a service management solution that uses and supports managed Kubernetes as well, which will accelerate our time to market and increase our customers' productivity, resource efficiency, flexibility and automated operations."

With the latest version of SMAX, 2019.05, the following enhancements are now available:

- Enhanced smart virtual agent that uses Natural Language Understanding (NLU) to recognize end users' intentions and find the best matched intent predefined to provide either related answers or catalog offerings as responses. End users can chat with the virtual agent using the SMAX Service Portal to get their issues resolved faster and more accurately, with fewer tickets opened and savings on support costs.

- SMAX Studio which enables the development of custom processes and applications without writing code, now supports the importing, exporting and publishing of applications to the Micro Focus Marketplace. Customers and partners can now leverage and build reusable content that can easily be advanced through their DevOps pipeline and be shared across tenants and with the SMAX community.

- Google Cloud Kubernetes Engine (GKE) support enables Micro Focus customers and partners to deploy SMAX on Google Cloud using Google's native Kubernetes support to further reduce operational costs. SMAX can be deployed on-premise, AWS or Azure, and now on Google Cloud (GCP).

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Micro Focus Announces SMAX 2019.05

Micro Focus announced the general availability of Service Management Automation X (SMAX) 2019.05.

SMAX is an application suite for Enterprise Service Management and IT Service Management built on machine learning and analytics, powered by an embedded CMDB and Discovery to help drive down costs and speed up time to resolution. Built-in best practices are quickly and easily configured and extended in an entirely codeless way with the SMAX Studio enabling customers to achieve faster time to value. The scalable, multi-tenant cloud-native solution delivers significantly lower cost of ownership and enables customers to deploy on their choice of public or private cloud. SMAX is also available as-a-service by Micro Focus partners worldwide.

The 2019.05 release features the general availability of "Max," a customer-brandable smart virtual agent, that understands natural language and uses machine-learning to improve over time, and the general availability of codeless SMAX Studio Apps for Capacity Management and SecOps on the Micro Focus Marketplace that can easily be added to your SMAX deployment.

"SMAX was designed from the ground up to meet the challenges of modern IT organizations, enabling delivery and governance of services on demand while providing features that can engage users while driving down support and operational costs," said Tom Goguen, Micro Focus Chief Product Officer. "Its unique cloud-native architecture and codeless configuration for future proof upgrades ensures lower overall cost of ownership vs. legacy SaaS and on-premises based toolkits."

"What I appreciate the most about this SMAX release, is that it brings to market a new conversational virtual agent that does not need training, as it learns from the data itself," said Joseph Madden, President and CEO of Greenlight Group. "The Micro Focus commitment to customer-centered innovation and partners has allowed for us to be the first in the market to provide a service management solution that uses and supports managed Kubernetes as well, which will accelerate our time to market and increase our customers' productivity, resource efficiency, flexibility and automated operations."

With the latest version of SMAX, 2019.05, the following enhancements are now available:

- Enhanced smart virtual agent that uses Natural Language Understanding (NLU) to recognize end users' intentions and find the best matched intent predefined to provide either related answers or catalog offerings as responses. End users can chat with the virtual agent using the SMAX Service Portal to get their issues resolved faster and more accurately, with fewer tickets opened and savings on support costs.

- SMAX Studio which enables the development of custom processes and applications without writing code, now supports the importing, exporting and publishing of applications to the Micro Focus Marketplace. Customers and partners can now leverage and build reusable content that can easily be advanced through their DevOps pipeline and be shared across tenants and with the SMAX community.

- Google Cloud Kubernetes Engine (GKE) support enables Micro Focus customers and partners to deploy SMAX on Google Cloud using Google's native Kubernetes support to further reduce operational costs. SMAX can be deployed on-premise, AWS or Azure, and now on Google Cloud (GCP).

The Latest

According to Auvik's 2025 IT Trends Report, 60% of IT professionals feel at least moderately burned out on the job, with 43% stating that their workload is contributing to work stress. At the same time, many IT professionals are naming AI and machine learning as key areas they'd most like to upskill ...

Businesses that face downtime or outages risk financial and reputational damage, as well as reducing partner, shareholder, and customer trust. One of the major challenges that enterprises face is implementing a robust business continuity plan. What's the solution? The answer may lie in disaster recovery tactics such as truly immutable storage and regular disaster recovery testing ...

IT spending is expected to jump nearly 10% in 2025, and organizations are now facing pressure to manage costs without slowing down critical functions like observability. To meet the challenge, leaders are turning to smarter, more cost effective business strategies. Enter stage right: OpenTelemetry, the missing piece of the puzzle that is no longer just an option but rather a strategic advantage ...

Amidst the threat of cyberhacks and data breaches, companies install several security measures to keep their business safely afloat. These measures aim to protect businesses, employees, and crucial data. Yet, employees perceive them as burdensome. Frustrated with complex logins, slow access, and constant security checks, workers decide to completely bypass all security set-ups ...

Image
Cloudbrink's Personal SASE services provide last-mile acceleration and reduction in latency

In MEAN TIME TO INSIGHT Episode 13, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses hybrid multi-cloud networking strategy ... 

In high-traffic environments, the sheer volume and unpredictable nature of network incidents can quickly overwhelm even the most skilled teams, hindering their ability to react swiftly and effectively, potentially impacting service availability and overall business performance. This is where closed-loop remediation comes into the picture: an IT management concept designed to address the escalating complexity of modern networks ...

In 2025, enterprise workflows are undergoing a seismic shift. Propelled by breakthroughs in generative AI (GenAI), large language models (LLMs), and natural language processing (NLP), a new paradigm is emerging — agentic AI. This technology is not just automating tasks; it's reimagining how organizations make decisions, engage customers, and operate at scale ...

In the early days of the cloud revolution, business leaders perceived cloud services as a means of sidelining IT organizations. IT was too slow, too expensive, or incapable of supporting new technologies. With a team of developers, line of business managers could deploy new applications and services in the cloud. IT has been fighting to retake control ever since. Today, IT is back in the driver's seat, according to new research by Enterprise Management Associates (EMA) ...

In today's fast-paced and increasingly complex network environments, Network Operations Centers (NOCs) are the backbone of ensuring continuous uptime, smooth service delivery, and rapid issue resolution. However, the challenges faced by NOC teams are only growing. In a recent study, 78% state network complexity has grown significantly over the last few years while 84% regularly learn about network issues from users. It is imperative we adopt a new approach to managing today's network experiences ...

Image
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From growing reliance on FinOps teams to the increasing attention on artificial intelligence (AI), and software licensing, the Flexera 2025 State of the Cloud Report digs into how organizations are improving cloud spend efficiency, while tackling the complexities of emerging technologies ...