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Micro Focus Announces SMAX 2019.05

Micro Focus announced the general availability of Service Management Automation X (SMAX) 2019.05.

SMAX is an application suite for Enterprise Service Management and IT Service Management built on machine learning and analytics, powered by an embedded CMDB and Discovery to help drive down costs and speed up time to resolution. Built-in best practices are quickly and easily configured and extended in an entirely codeless way with the SMAX Studio enabling customers to achieve faster time to value. The scalable, multi-tenant cloud-native solution delivers significantly lower cost of ownership and enables customers to deploy on their choice of public or private cloud. SMAX is also available as-a-service by Micro Focus partners worldwide.

The 2019.05 release features the general availability of "Max," a customer-brandable smart virtual agent, that understands natural language and uses machine-learning to improve over time, and the general availability of codeless SMAX Studio Apps for Capacity Management and SecOps on the Micro Focus Marketplace that can easily be added to your SMAX deployment.

"SMAX was designed from the ground up to meet the challenges of modern IT organizations, enabling delivery and governance of services on demand while providing features that can engage users while driving down support and operational costs," said Tom Goguen, Micro Focus Chief Product Officer. "Its unique cloud-native architecture and codeless configuration for future proof upgrades ensures lower overall cost of ownership vs. legacy SaaS and on-premises based toolkits."

"What I appreciate the most about this SMAX release, is that it brings to market a new conversational virtual agent that does not need training, as it learns from the data itself," said Joseph Madden, President and CEO of Greenlight Group. "The Micro Focus commitment to customer-centered innovation and partners has allowed for us to be the first in the market to provide a service management solution that uses and supports managed Kubernetes as well, which will accelerate our time to market and increase our customers' productivity, resource efficiency, flexibility and automated operations."

With the latest version of SMAX, 2019.05, the following enhancements are now available:

- Enhanced smart virtual agent that uses Natural Language Understanding (NLU) to recognize end users' intentions and find the best matched intent predefined to provide either related answers or catalog offerings as responses. End users can chat with the virtual agent using the SMAX Service Portal to get their issues resolved faster and more accurately, with fewer tickets opened and savings on support costs.

- SMAX Studio which enables the development of custom processes and applications without writing code, now supports the importing, exporting and publishing of applications to the Micro Focus Marketplace. Customers and partners can now leverage and build reusable content that can easily be advanced through their DevOps pipeline and be shared across tenants and with the SMAX community.

- Google Cloud Kubernetes Engine (GKE) support enables Micro Focus customers and partners to deploy SMAX on Google Cloud using Google's native Kubernetes support to further reduce operational costs. SMAX can be deployed on-premise, AWS or Azure, and now on Google Cloud (GCP).

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Micro Focus Announces SMAX 2019.05

Micro Focus announced the general availability of Service Management Automation X (SMAX) 2019.05.

SMAX is an application suite for Enterprise Service Management and IT Service Management built on machine learning and analytics, powered by an embedded CMDB and Discovery to help drive down costs and speed up time to resolution. Built-in best practices are quickly and easily configured and extended in an entirely codeless way with the SMAX Studio enabling customers to achieve faster time to value. The scalable, multi-tenant cloud-native solution delivers significantly lower cost of ownership and enables customers to deploy on their choice of public or private cloud. SMAX is also available as-a-service by Micro Focus partners worldwide.

The 2019.05 release features the general availability of "Max," a customer-brandable smart virtual agent, that understands natural language and uses machine-learning to improve over time, and the general availability of codeless SMAX Studio Apps for Capacity Management and SecOps on the Micro Focus Marketplace that can easily be added to your SMAX deployment.

"SMAX was designed from the ground up to meet the challenges of modern IT organizations, enabling delivery and governance of services on demand while providing features that can engage users while driving down support and operational costs," said Tom Goguen, Micro Focus Chief Product Officer. "Its unique cloud-native architecture and codeless configuration for future proof upgrades ensures lower overall cost of ownership vs. legacy SaaS and on-premises based toolkits."

"What I appreciate the most about this SMAX release, is that it brings to market a new conversational virtual agent that does not need training, as it learns from the data itself," said Joseph Madden, President and CEO of Greenlight Group. "The Micro Focus commitment to customer-centered innovation and partners has allowed for us to be the first in the market to provide a service management solution that uses and supports managed Kubernetes as well, which will accelerate our time to market and increase our customers' productivity, resource efficiency, flexibility and automated operations."

With the latest version of SMAX, 2019.05, the following enhancements are now available:

- Enhanced smart virtual agent that uses Natural Language Understanding (NLU) to recognize end users' intentions and find the best matched intent predefined to provide either related answers or catalog offerings as responses. End users can chat with the virtual agent using the SMAX Service Portal to get their issues resolved faster and more accurately, with fewer tickets opened and savings on support costs.

- SMAX Studio which enables the development of custom processes and applications without writing code, now supports the importing, exporting and publishing of applications to the Micro Focus Marketplace. Customers and partners can now leverage and build reusable content that can easily be advanced through their DevOps pipeline and be shared across tenants and with the SMAX community.

- Google Cloud Kubernetes Engine (GKE) support enables Micro Focus customers and partners to deploy SMAX on Google Cloud using Google's native Kubernetes support to further reduce operational costs. SMAX can be deployed on-premise, AWS or Azure, and now on Google Cloud (GCP).

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Misaligned architecture can lead to business consequences, with 93% of respondents reporting negative outcomes such as service disruptions, high operational costs and security challenges ...

A Gartner analyst recently suggested that GenAI tools could create 25% time savings for network operational teams. Where might these time savings come from? How are GenAI tools helping NetOps teams today, and what other tasks might they take on in the future as models continue improving? In general, these savings come from automating or streamlining manual NetOps tasks ...

IT and line-of-business teams are increasingly aligned in their efforts to close the data gap and drive greater collaboration to alleviate IT bottlenecks and offload growing demands on IT teams, according to The 2025 Automation Benchmark Report: Insights from IT Leaders on Enterprise Automation & the Future of AI-Driven Businesses from Jitterbit ...

A large majority (86%) of data management and AI decision makers cite protecting data privacy as a top concern, with 76% of respondents citing ROI on data privacy and AI initiatives across their organization, according to a new Harris Poll from Collibra ...

According to Gartner, Inc. the following six trends will shape the future of cloud over the next four years, ultimately resulting in new ways of working that are digital in nature and transformative in impact ...

2020 was the equivalent of a wedding with a top-shelf open bar. As businesses scrambled to adjust to remote work, digital transformation accelerated at breakneck speed. New software categories emerged overnight. Tech stacks ballooned with all sorts of SaaS apps solving ALL the problems — often with little oversight or long-term integration planning, and yes frequently a lot of duplicated functionality ... But now the music's faded. The lights are on. Everyone from the CIO to the CFO is checking the bill. Welcome to the Great SaaS Hangover ...

Regardless of OpenShift being a scalable and flexible software, it can be a pain to monitor since complete visibility into the underlying operations is not guaranteed ... To effectively monitor an OpenShift environment, IT administrators should focus on these five key elements and their associated metrics ...

An overwhelming majority of IT leaders (95%) believe the upcoming wave of AI-powered digital transformation is set to be the most impactful and intensive seen thus far, according to The Science of Productivity: AI, Adoption, And Employee Experience, a new report from Nexthink ...

Overall outage frequency and the general level of reported severity continue to decline, according to the Outage Analysis 2025 from Uptime Institute. However, cyber security incidents are on the rise and often have severe, lasting impacts ...