Micro Focus announced the general availability of Service Management Automation X (SMAX) 2019.05.
SMAX is an application suite for Enterprise Service Management and IT Service Management built on machine learning and analytics, powered by an embedded CMDB and Discovery to help drive down costs and speed up time to resolution. Built-in best practices are quickly and easily configured and extended in an entirely codeless way with the SMAX Studio enabling customers to achieve faster time to value. The scalable, multi-tenant cloud-native solution delivers significantly lower cost of ownership and enables customers to deploy on their choice of public or private cloud. SMAX is also available as-a-service by Micro Focus partners worldwide.
The 2019.05 release features the general availability of "Max," a customer-brandable smart virtual agent, that understands natural language and uses machine-learning to improve over time, and the general availability of codeless SMAX Studio Apps for Capacity Management and SecOps on the Micro Focus Marketplace that can easily be added to your SMAX deployment.
"SMAX was designed from the ground up to meet the challenges of modern IT organizations, enabling delivery and governance of services on demand while providing features that can engage users while driving down support and operational costs," said Tom Goguen, Micro Focus Chief Product Officer. "Its unique cloud-native architecture and codeless configuration for future proof upgrades ensures lower overall cost of ownership vs. legacy SaaS and on-premises based toolkits."
"What I appreciate the most about this SMAX release, is that it brings to market a new conversational virtual agent that does not need training, as it learns from the data itself," said Joseph Madden, President and CEO of Greenlight Group. "The Micro Focus commitment to customer-centered innovation and partners has allowed for us to be the first in the market to provide a service management solution that uses and supports managed Kubernetes as well, which will accelerate our time to market and increase our customers' productivity, resource efficiency, flexibility and automated operations."
With the latest version of SMAX, 2019.05, the following enhancements are now available:
- Enhanced smart virtual agent that uses Natural Language Understanding (NLU) to recognize end users' intentions and find the best matched intent predefined to provide either related answers or catalog offerings as responses. End users can chat with the virtual agent using the SMAX Service Portal to get their issues resolved faster and more accurately, with fewer tickets opened and savings on support costs.
- SMAX Studio which enables the development of custom processes and applications without writing code, now supports the importing, exporting and publishing of applications to the Micro Focus Marketplace. Customers and partners can now leverage and build reusable content that can easily be advanced through their DevOps pipeline and be shared across tenants and with the SMAX community.
- Google Cloud Kubernetes Engine (GKE) support enables Micro Focus customers and partners to deploy SMAX on Google Cloud using Google's native Kubernetes support to further reduce operational costs. SMAX can be deployed on-premise, AWS or Azure, and now on Google Cloud (GCP).
The Latest
Enterprises today operate in a real-time environment where uninterrupted access to trusted data has become a baseline expectation for users, applications and automated systems. Traditional DataOps models, built on manual effort and human triage, cannot keep pace with this always active demand. AI agents are emerging as the operational backbone, ensuring consistent data availability, reinforcing trustworthiness and enabling a level of scale that manual processes cannot achieve ...
For decades, trust in the digital workplace rested on familiar signals. We trusted faces on video calls, voices on the phone, and emails that appeared to come from people we knew. These cues felt human and intuitive. They anchored how decisions were made, approvals were granted, and access was authorized. AI-powered deepfakes have quietly broken that model ...
Cloud migration was supposed to be a one-way door. For most enterprises, it turns out it isn't. Cloud data repatriation is a real and growing trend. A new survey ... finds that 89% of organizations plan to expand their on-premises infrastructure footprint over the next two years — and 75% have already moved at least some workloads back from public cloud in the past 24 months. The findings point to a broad rethinking of where data belongs ...
Over the past few years, large language models (LLMs) have revolutionized the software industry. Given their ability to excel at multi-step reasoning, LLMs have helped enterprises streamline workflows and adapt to the unknown. However, employing such models comes with sky-high costs, latency issues, and limited flexibility. In the realm of IT operations, it is generally wiser to employ smaller, domain-specific models instead ...
For years, DevOps teams operated under a simple assumption: collect enough telemetry, and you can find and fix any problem. That assumption is breaking down. Modern enterprises now operate across microservices, hybrid cloud environments, APIs, Kubernetes, and highly automated delivery pipelines. Releases happen continuously, dependencies shift constantly, and failures spread faster than teams can diagnose them ...
New Relic surveyed IT and engineering leaders from the media and entertainment (M&E) sector to understand what's working — and where challenges persist with their observability practices. The findings reveal how M&E organizations are navigating rising platform complexity, audience expectations, and AI-driven change. Below are five takeaways that stand out ...
Let me start with something I've seen play out more times than I can count. A team hits a wall with the cloud. Costs creep up, then spike. Performance starts to feel inconsistent. Someone in finance asks a simple question like "why did this double?" and nobody has a clean answer ... Maybe this isn't the right place for everything. That realization feels like a breakthrough, like you've identified the problem. In reality, you've just identified the starting line ...
In MEAN TIME TO INSIGHT Episode 24, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses network observability tool sprawl ...
In cloud-native systems, scaling is often as simple as moving a slider. For on-premise databases, the stakes are different. Over-provisioning hardware is expensive. Under-provisioning leads to performance bottlenecks that are difficult to fix once the equipment is in the rack ...
When most people think about cybersecurity, they picture firewalls, encryption, and access controls — technical tools designed to protect systems and data. But beneath the technology lies a deeper set of principles about trust, decision-making, and resilience ... The best leaders don't eliminate risk. They manage it intelligently. And in many ways, cybersecurity offers a surprisingly useful playbook for doing exactly that ...