
Micro Focus announced that Service Management Automation X (SMAX) will be available as a service (SaaS) directly from Micro Focus in the United States and Canada beginning in November 2019.
To fuel future growth, customers will have the broadest choice of deployment options, including consuming SMAX as a service, deployment in the cloud with Amazon (including AWS GovCloud), Microsoft or Google, or deployment on-premises.
"Enterprises executing a digital transformation strategy need solutions that improve user engagement and deliver IT and enterprise services on demand," said Tom Goguen, Micro Focus CPO. "SMAX is the only multi-cloud Enterprise Service Management (ESM) solution on the market today with entirely-codeless configuration, enabling customers to take advantage of advanced analytics while dramatically reducing implementation times and overall TCO as compared to our competitors' highly customized offerings."
SMAX accelerates time to value and drives down the total cost of ownership (TCO) with the following capabilities:
- Machine learning is embedded and configured into the core of the product, allowing for enterprise customers to benefit from intelligent capabilities without additional fees or the need to integrate third-party applications.
- A Smart Virtual Agent that understands natural language to reduce service desk cost and provide end-users with dependable and rapid resolutions.
- Entirely codeless configurations and a modern user experience that eliminates the need for expensive developers.
- A simple OpEx subscription model that streamlines purchasing and value management, so customers always know what they're paying for.
Micro Focus SMAX as a service is an ESM solution built on machine-learning and analytics that features an intent-based smart virtual agent with Natural Language Understanding (NLU).
SMAX gives customers the option to easily switch from SaaS to on-premises or cloud and vice versa. The platform's quarterly release schedule allows for Micro Focus to quickly and continuously update the SaaS offering with new innovations for customers in each planned update.
In addition to introducing SMAX as a service in the US and Canada, this month's 2019.11 product update includes deployment options for Amazon Web Services EKS via native Kubernetes services and Microsoft Azure AKS. The November 2019 update also features the controlled availability of Software Asset Management to track software license usage.
The Latest
According to Auvik's 2025 IT Trends Report, 60% of IT professionals feel at least moderately burned out on the job, with 43% stating that their workload is contributing to work stress. At the same time, many IT professionals are naming AI and machine learning as key areas they'd most like to upskill ...
Businesses that face downtime or outages risk financial and reputational damage, as well as reducing partner, shareholder, and customer trust. One of the major challenges that enterprises face is implementing a robust business continuity plan. What's the solution? The answer may lie in disaster recovery tactics such as truly immutable storage and regular disaster recovery testing ...
IT spending is expected to jump nearly 10% in 2025, and organizations are now facing pressure to manage costs without slowing down critical functions like observability. To meet the challenge, leaders are turning to smarter, more cost effective business strategies. Enter stage right: OpenTelemetry, the missing piece of the puzzle that is no longer just an option but rather a strategic advantage ...
Amidst the threat of cyberhacks and data breaches, companies install several security measures to keep their business safely afloat. These measures aim to protect businesses, employees, and crucial data. Yet, employees perceive them as burdensome. Frustrated with complex logins, slow access, and constant security checks, workers decide to completely bypass all security set-ups ...

In MEAN TIME TO INSIGHT Episode 13, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses hybrid multi-cloud networking strategy ...
In high-traffic environments, the sheer volume and unpredictable nature of network incidents can quickly overwhelm even the most skilled teams, hindering their ability to react swiftly and effectively, potentially impacting service availability and overall business performance. This is where closed-loop remediation comes into the picture: an IT management concept designed to address the escalating complexity of modern networks ...
In 2025, enterprise workflows are undergoing a seismic shift. Propelled by breakthroughs in generative AI (GenAI), large language models (LLMs), and natural language processing (NLP), a new paradigm is emerging — agentic AI. This technology is not just automating tasks; it's reimagining how organizations make decisions, engage customers, and operate at scale ...
In the early days of the cloud revolution, business leaders perceived cloud services as a means of sidelining IT organizations. IT was too slow, too expensive, or incapable of supporting new technologies. With a team of developers, line of business managers could deploy new applications and services in the cloud. IT has been fighting to retake control ever since. Today, IT is back in the driver's seat, according to new research by Enterprise Management Associates (EMA) ...
In today's fast-paced and increasingly complex network environments, Network Operations Centers (NOCs) are the backbone of ensuring continuous uptime, smooth service delivery, and rapid issue resolution. However, the challenges faced by NOC teams are only growing. In a recent study, 78% state network complexity has grown significantly over the last few years while 84% regularly learn about network issues from users. It is imperative we adopt a new approach to managing today's network experiences ...

From growing reliance on FinOps teams to the increasing attention on artificial intelligence (AI), and software licensing, the Flexera 2025 State of the Cloud Report digs into how organizations are improving cloud spend efficiency, while tackling the complexities of emerging technologies ...