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Missing Opportunities for Early Issue Identification

Pete Goldin
APMdigest

Enterprises are not prioritizing holistic monitoring technology and are missing the opportunity for early issue identification that could prevent customer-impacting problems and, ultimately, damage to the company’s reputation, according to a study conducted by Forrester Consulting on behalf of Virtual Instruments.

The study titled Shift to Workload-Centric Infrastructure Performance Management yielded five key findings:

■ Resolving critical performance issues takes hours. Further, 25 percent of respondents noted that resolution could exceed a day in many cases.

■ Poor communication and a lack of consensus hamper problem resolution. A lack of ownership of issues and distrust among teams can cause poor communication and extend the time to resolution.

■ Most respondents incorrectly believed their environments are dynamic. The disparity between the number of respondents who classified their environments as dynamic (72 percent) and those able to quickly resolve issues (18 percent) is quite expansive.

■ Virtualization is making problem resolution more difficult. 43 percent of respondents agreed that virtualization is increasing the complexity of both the systems and issues resolution.

■ Real-time data collection, advanced analytics and data correlation across domains are required to resolve problems in dynamic environments. Real-time monitoring helps optimize resources and drive performance, agility and availability to peak levels.

Virtual Instruments commissioned Forrester Consulting to survey 152 IT infrastructure and operations decision-makers. Per Virtual Instruments, the research illustrates the need for unified IT infrastructure performance management (IPM) tools with correlated data across server, storage and network domains. The findings revealed a gap in IPM that stems from various causes, including poor communication and inadequate monitoring tools.

“We commissioned the Forrester Consulting study to gain an understanding of the performance pain points in enterprise IT departments. On any given day, IT professionals may be struggling with hours of downtime as a result of critical performance issues,” said John Gentry, Virtual Instruments’ VP of Marketing and Alliances. “The survey results tell us that strong IPM solutions can alleviate many of the primary issues identified, improving overall system performance and relieving much of the stress that IT infrastructure decision-makers experience today.”

Pete Goldin is Editor and Publisher of APMdigest

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Missing Opportunities for Early Issue Identification

Pete Goldin
APMdigest

Enterprises are not prioritizing holistic monitoring technology and are missing the opportunity for early issue identification that could prevent customer-impacting problems and, ultimately, damage to the company’s reputation, according to a study conducted by Forrester Consulting on behalf of Virtual Instruments.

The study titled Shift to Workload-Centric Infrastructure Performance Management yielded five key findings:

■ Resolving critical performance issues takes hours. Further, 25 percent of respondents noted that resolution could exceed a day in many cases.

■ Poor communication and a lack of consensus hamper problem resolution. A lack of ownership of issues and distrust among teams can cause poor communication and extend the time to resolution.

■ Most respondents incorrectly believed their environments are dynamic. The disparity between the number of respondents who classified their environments as dynamic (72 percent) and those able to quickly resolve issues (18 percent) is quite expansive.

■ Virtualization is making problem resolution more difficult. 43 percent of respondents agreed that virtualization is increasing the complexity of both the systems and issues resolution.

■ Real-time data collection, advanced analytics and data correlation across domains are required to resolve problems in dynamic environments. Real-time monitoring helps optimize resources and drive performance, agility and availability to peak levels.

Virtual Instruments commissioned Forrester Consulting to survey 152 IT infrastructure and operations decision-makers. Per Virtual Instruments, the research illustrates the need for unified IT infrastructure performance management (IPM) tools with correlated data across server, storage and network domains. The findings revealed a gap in IPM that stems from various causes, including poor communication and inadequate monitoring tools.

“We commissioned the Forrester Consulting study to gain an understanding of the performance pain points in enterprise IT departments. On any given day, IT professionals may be struggling with hours of downtime as a result of critical performance issues,” said John Gentry, Virtual Instruments’ VP of Marketing and Alliances. “The survey results tell us that strong IPM solutions can alleviate many of the primary issues identified, improving overall system performance and relieving much of the stress that IT infrastructure decision-makers experience today.”

Pete Goldin is Editor and Publisher of APMdigest

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The Latest

Enterprises today operate in a real-time environment where uninterrupted access to trusted data has become a baseline expectation for users, applications and automated systems. Traditional DataOps models, built on manual effort and human triage, cannot keep pace with this always active demand. AI agents are emerging as the operational backbone, ensuring consistent data availability, reinforcing trustworthiness and enabling a level of scale that manual processes cannot achieve ...

For decades, trust in the digital workplace rested on familiar signals. We trusted faces on video calls, voices on the phone, and emails that appeared to come from people we knew. These cues felt human and intuitive. They anchored how decisions were made, approvals were granted, and access was authorized. AI-powered deepfakes have quietly broken that model ...

Cloud migration was supposed to be a one-way door. For most enterprises, it turns out it isn't. Cloud data repatriation is a real and growing trend. A new survey ... finds that 89% of organizations plan to expand their on-premises infrastructure footprint over the next two years — and 75% have already moved at least some workloads back from public cloud in the past 24 months. The findings point to a broad rethinking of where data belongs ...

Over the past few years, large language models (LLMs) have revolutionized the software industry. Given their ability to excel at multi-step reasoning, LLMs have helped enterprises streamline workflows and adapt to the unknown. However, employing such models comes with sky-high costs, latency issues, and limited flexibility. In the realm of IT operations, it is generally wiser to employ smaller, domain-specific models instead ...

For years, DevOps teams operated under a simple assumption: collect enough telemetry, and you can find and fix any problem. That assumption is breaking down. Modern enterprises now operate across microservices, hybrid cloud environments, APIs, Kubernetes, and highly automated delivery pipelines. Releases happen continuously, dependencies shift constantly, and failures spread faster than teams can diagnose them ...

New Relic surveyed IT and engineering leaders from the media and entertainment (M&E) sector to understand what's working — and where challenges persist with their observability practices. The findings reveal how M&E organizations are navigating rising platform complexity, audience expectations, and AI-driven change. Below are five takeaways that stand out ...

Let me start with something I've seen play out more times than I can count. A team hits a wall with the cloud. Costs creep up, then spike. Performance starts to feel inconsistent. Someone in finance asks a simple question like "why did this double?" and nobody has a clean answer ... Maybe this isn't the right place for everything. That realization feels like a breakthrough, like you've identified the problem. In reality, you've just identified the starting line ...

In MEAN TIME TO INSIGHT Episode 24, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses network observability tool sprawl ... 

In cloud-native systems, scaling is often as simple as moving a slider. For on-premise databases, the stakes are different. Over-provisioning hardware is expensive. Under-provisioning leads to performance bottlenecks that are difficult to fix once the equipment is in the rack ...

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