Missing Opportunities for Early Issue Identification
January 21, 2015

Pete Goldin
APMdigest

Share this

Enterprises are not prioritizing holistic monitoring technology and are missing the opportunity for early issue identification that could prevent customer-impacting problems and, ultimately, damage to the company’s reputation, according to a study conducted by Forrester Consulting on behalf of Virtual Instruments.

The study titled Shift to Workload-Centric Infrastructure Performance Management yielded five key findings:

■ Resolving critical performance issues takes hours. Further, 25 percent of respondents noted that resolution could exceed a day in many cases.

■ Poor communication and a lack of consensus hamper problem resolution. A lack of ownership of issues and distrust among teams can cause poor communication and extend the time to resolution.

■ Most respondents incorrectly believed their environments are dynamic. The disparity between the number of respondents who classified their environments as dynamic (72 percent) and those able to quickly resolve issues (18 percent) is quite expansive.

■ Virtualization is making problem resolution more difficult. 43 percent of respondents agreed that virtualization is increasing the complexity of both the systems and issues resolution.

■ Real-time data collection, advanced analytics and data correlation across domains are required to resolve problems in dynamic environments. Real-time monitoring helps optimize resources and drive performance, agility and availability to peak levels.

Virtual Instruments commissioned Forrester Consulting to survey 152 IT infrastructure and operations decision-makers. Per Virtual Instruments, the research illustrates the need for unified IT infrastructure performance management (IPM) tools with correlated data across server, storage and network domains. The findings revealed a gap in IPM that stems from various causes, including poor communication and inadequate monitoring tools.

“We commissioned the Forrester Consulting study to gain an understanding of the performance pain points in enterprise IT departments. On any given day, IT professionals may be struggling with hours of downtime as a result of critical performance issues,” said John Gentry, Virtual Instruments’ VP of Marketing and Alliances. “The survey results tell us that strong IPM solutions can alleviate many of the primary issues identified, improving overall system performance and relieving much of the stress that IT infrastructure decision-makers experience today.”

Share this

The Latest

February 27, 2020

The Cloud Performance Benchmark from ThousandEyes compares global network performance and connectivity differences between the five major public cloud providers — Amazon Web Services (AWS), Google Cloud Platform (GCP), Microsoft Azure, Alibaba Cloud and IBM Cloud — proving that, when it comes to performance, not all clouds are created equal ...

February 26, 2020

For the past 10 years, the majority of CIOs have had a transformational focus (currently 42%), however, this year, there is strong momentum in CIOs taking on more strategic responsibilities (40%), according to the 2020 State of the CIO research from IDG's CIO ...

February 25, 2020
A widening gap between IT resources and the demands of managing the increasing scale and complexity of enterprise cloud ecosystems is evident, according to <span style="font-style: italic;">Top challenges for CIOs on the road to the AI-driven autonomous cloud</span>, a new report based on a global survey of 800 CIOs conducted by Vanson Bourne and commissioned by Dynatrace ...
February 24, 2020

The tech world may be falling in love with artificial intelligence and automation, but when it comes to managing critical assets, old school tools like spreadsheets are still in common use. A new survey by Ivanti illustrates how these legacy tools are forcing IT to waste valuable time analyzing assets due to incomplete data ...

February 20, 2020

Over 70% of C-Suite decision makers believe business innovation and staff retention are driven by improved visibility into network and application performance, according to Rethink Possible: Visibility and Network Performance – The Pillars of Business Success, a survey
conducted by Riverbed ...

February 19, 2020

Modern enterprises rely upon their IT departments to deliver a seamless digital customer experience. Performance and availability are the foundational stepping stones to delivering that customer experience. Along those lines, this month we released a new research study titled the IT Downtime Detection and Mitigation Report that contains recommendations on how to best prevent, detect or mitigate brownouts and outages, given the context of today’s IT transformation trends ...

February 18, 2020

While Application Performance Management (APM) has become mainstream, with a majority of tech pros using APM tools regularly, there's work to be done to move beyond troubleshooting ...

February 13, 2020

Over the last few decades, IT departments have decreased budgets in part because of recession. As a result, they have are being asked to do more with less. The increase in work has amplified the need for automation ...

February 12, 2020

Many variables must align for optimum APM, and security is certainly among them. I offer the following APM predictions for 2020, which revolve around the reality that we will definitely begin to see much deeper integration of WAN technology on the security front. Look for this integration to take shape in the following ways ...

February 11, 2020

When it comes to growing a successful company, research shows it isn't about getting the most out of employees, but delivering an experience that empowers them to be and do their best. And according to Priming a New Era of Digital Wellness, a new study conducted by Quartz Insights in partnership with Citrix Systems, technology is the secret to doing so ...