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Mission Joins the Vendor Forum

Pete Goldin
APMdigest

Jonathan LaCour, CTO of Mission, has joined the APMdigest Vendor Forum.

LaCour has a distinguished background in technology with significant achievements in cloud services. At Mission, he has led platform, product, and service delivery, and more recently was the visionary behind the launch of Mission Control, growing its user base to 2,000 individuals and 400 companies in just eighteen months. Under his leadership, the platform has maintained a customer satisfaction score of 4.7+, reflecting his commitment to customer experience. LaCour's philosophy as a product-minded CTO emphasizes the future of enterprise software transitioning to "services as software," integrating services and software to address complex business challenges more effectively than traditional Enterprise SaaS.

Mission, a CDW company, is a born-in-the-cloud managed services and consulting provider, offering end-to-end cloud services, innovative AI solutions, and software for AWS customers. As an AWS Premier Tier Partner, Mission helps companies manage technology investments, improve performance and governance, scale to meet demand, safeguard data, and innovate fearlessly. Mission's team of AWS experts empower businesses to accelerate the adoption of new technology like generative AI, and migrate, manage, and modernize their cloud environments, ensuring a successful future in the cloud.

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Mission Joins the Vendor Forum

Pete Goldin
APMdigest

Jonathan LaCour, CTO of Mission, has joined the APMdigest Vendor Forum.

LaCour has a distinguished background in technology with significant achievements in cloud services. At Mission, he has led platform, product, and service delivery, and more recently was the visionary behind the launch of Mission Control, growing its user base to 2,000 individuals and 400 companies in just eighteen months. Under his leadership, the platform has maintained a customer satisfaction score of 4.7+, reflecting his commitment to customer experience. LaCour's philosophy as a product-minded CTO emphasizes the future of enterprise software transitioning to "services as software," integrating services and software to address complex business challenges more effectively than traditional Enterprise SaaS.

Mission, a CDW company, is a born-in-the-cloud managed services and consulting provider, offering end-to-end cloud services, innovative AI solutions, and software for AWS customers. As an AWS Premier Tier Partner, Mission helps companies manage technology investments, improve performance and governance, scale to meet demand, safeguard data, and innovate fearlessly. Mission's team of AWS experts empower businesses to accelerate the adoption of new technology like generative AI, and migrate, manage, and modernize their cloud environments, ensuring a successful future in the cloud.

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In MEAN TIME TO INSIGHT Episode 24, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses network observability tool sprawl ... 

In cloud-native systems, scaling is often as simple as moving a slider. For on-premise databases, the stakes are different. Over-provisioning hardware is expensive. Under-provisioning leads to performance bottlenecks that are difficult to fix once the equipment is in the rack ...

When most people think about cybersecurity, they picture firewalls, encryption, and access controls — technical tools designed to protect systems and data. But beneath the technology lies a deeper set of principles about trust, decision-making, and resilience ... The best leaders don't eliminate risk. They manage it intelligently. And in many ways, cybersecurity offers a surprisingly useful playbook for doing exactly that ...

Many organizations assumed their infrastructure strategy was settled. It had been implemented, optimized and built into long-term plans. Recent changes in technology and vendor consolidation are forcing a second look. Cloud outages and licensing changes have exposed how much dependency exists on a small number of platforms. As a result, organizations are reevaluating whether those decisions still hold up under current conditions ...

Edge AI is strategically embedded in core IT and infrastructure spending across industries, according to the 2026 Edge AI Survey from ZEDEDA. The research shows that 83% of C-suite and IT executive respondents say edge AI is important to their core business strategy ...

As AI adoption accelerates, operational complexity — not model intelligence — is becoming the primary barrier to reliable AI at scale, according to the State of AI Engineering 2026 from Datadog ... The report highlights a compounding complexity challenge as AI systems scale ... Around 5% of AI model requests fail in production, with nearly 60% of those failures caused by capacity limits ...

For years, production operations teams have treated alert fatigue as a quality-of-life problem: something that makes on-call rotations miserable but isn't considered a direct contributor to outages. That framing doesn't capture how these systems fail, and we now have data to show why. More importantly, it's now clear alert fatigue is a symptom of a deeper issue: production systems have outgrown the current operational approaches ...

I was on a customer call last fall when an enterprise architect said something I haven't been able to shake. Her team had just spent four months trying to swap one AI vendor for another. The original plan said three weeks. "We didn't switch vendors," she told me. "We rebuilt half our integrations and discovered what we'd actually been depending on." Most enterprise leaders don't expect that to be the experience ...

Ask any senior SRE or platform engineer what keeps them up at night, and the answer probably isn't the monitoring tool — it's the data feeding it. The proliferation of APM, observability, and AIOps platforms has created a telemetry sprawl problem that most teams manage reactively rather than architect proactively. Metrics are going to one platform. Traces routed somewhere else. Logs duplicated across multiple backends because nobody wants to be caught without them when something breaks. Every redundant stream costs money ...

80% of respondents agree that the IT role is shifting from operators to orchestrators, according to the 2026 IT Trends Report: The Human Side of Autonomous IT from SolarWinds ...