Mobile App Crashes Tied to Network Issues
October 27, 2016

Andrew Levy
Apteligent

Share this

In our most recent report, Apteligent uncovered that a surprisingly high number of crashes among iOS and Android apps are caused through interactions with cloud services. One of the most impactful pieces of information to come from this report was that 20 percent of mobile app crashes are correlated with a network issue.

The report, titled Network Crash Edition, analyzed why there is such an alarming rate of mobile app crashes during interactions with cloud services, comparing failure rates on both iOS and Android as well as looking at which app store categories are most impacted.

Network Crash Edition identified the reasons behind these issues occurring at such an alarming rate. The report’s key findings include:

■ Android Nougat has the highest crash rate and is 2.5 times more likely to have a network crash than iOS 10.

■ Fabric, Twitter's analytics and advertising platform, crashes apps, ranking third worst in analytics and fifth worst in advertising.

■ Medical, finance and shopping apps are among the most susceptible to network crashes.

■ 88 percent of network calls involved in a crash were successful but returned unexpected data that led to a crash. In fact, 10 percent of successful network calls returned no data and then led to a network crash.

■ 20 percent of mobile app crashes are correlated with a network issue

Apps today are driving the majority of media consumption activity, a recent Comscore report claims. Apps now account for 7 out of every 8 minutes of media consumption on mobile devices. On smartphones, app activity is even higher, at 88% usage versus 82% on tablets.

Data from Nielsen on mobile media time reported a high consumer preference for mobile apps with 89% of consumer media time spent in those mobile apps. And that growth is not showing any signs of slowing down. Brands can’t afford to have their apps crashing on a regular basis and potentially causing irreparable damage to the user experience.

Actionable mobile app insights can be used to diagnose app performance issues that impact user experience, such as crashes, freezes, and issues in user flows, and tie those problems to key business metrics. These insights are, and will continue to be, critical in improving the digital arm of any business.

Andrew Levy is the Co-Founder and Chief Strategy Officer of Apteligent.

Share this

The Latest

March 20, 2023
Recent EMA field research found that ServiceOps is either an active effort or a formal initiative in 78% of the organizations represented by a global panel of 400+ IT leaders. It is relatively early but gaining momentum across industries and organizations of all sizes globally ...
March 16, 2023

Managing availability and performance within SAP environments has long been a challenge for IT teams. But as IT environments grow more complex and dynamic, and the speed of innovation in almost every industry continues to accelerate, this situation is becoming a whole lot worse ...

March 15, 2023

Harnessing the power of network-derived intelligence and insights is critical in detecting today's increasingly sophisticated security threats across hybrid and multi-cloud infrastructure, according to a new research study from IDC ...

March 14, 2023

Recent research suggests that many organizations are paying for more software than they need. If organizations are looking to reduce IT spend, leaders should take a closer look at the tools being offered to employees, as not all software is essential ...

March 13, 2023

Organizations are challenged by tool sprawl and data source overload, according to the Grafana Labs Observability Survey 2023, with 52% of respondents reporting that their companies use 6 or more observability tools, including 11% that use 16 or more.

March 09, 2023

An array of tools purport to maintain availability — the trick is sorting through the noise to find the right one. Let us discuss why availability is so important and then unpack the ROI of deploying Artificial Intelligence for IT Operations (AIOps) during an economic downturn ...

March 08, 2023

Development teams so often find themselves rushing to get a release out on time. When it comes time for testing, the software works fine in the lab. But, when it's released, customers report a bunch of bugs. How does this happen? Why weren't the flaws found in QA? ...

March 07, 2023

At the same time, reported network outages globally continue to grow in frequency, duration and fiscal impact. And as migration to the cloud continues at a pace of nearly 5% per year, the amount of control over those cloud-based services typically decreases, which further increases operational risk and the potential for increased costs ... Why are network service disruptions still such an issue? ...

March 06, 2023

Starting with Site Reliability Engineering (SRE) can be intimidating, but the benefits are more than worth it. Let's go over what it is and all the benefits it can bring to your organization ...

March 02, 2023

This year, the survey behind the State of IT Operations Report dug into IT teams' most challenging efficiency hurdles and limitations. The results showcase significant discoveries about how automation is increasing IT agility, reducing costs, and enhancing IT operations teams' endpoint management capabilities in the modern workplace ...