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Mobile App Crashes Tied to Network Issues

Andrew Levy

In our most recent report, Apteligent uncovered that a surprisingly high number of crashes among iOS and Android apps are caused through interactions with cloud services. One of the most impactful pieces of information to come from this report was that 20 percent of mobile app crashes are correlated with a network issue.

The report, titled Network Crash Edition, analyzed why there is such an alarming rate of mobile app crashes during interactions with cloud services, comparing failure rates on both iOS and Android as well as looking at which app store categories are most impacted.

Network Crash Edition identified the reasons behind these issues occurring at such an alarming rate. The report’s key findings include:

■ Android Nougat has the highest crash rate and is 2.5 times more likely to have a network crash than iOS 10.

■ Fabric, Twitter's analytics and advertising platform, crashes apps, ranking third worst in analytics and fifth worst in advertising.

■ Medical, finance and shopping apps are among the most susceptible to network crashes.

■ 88 percent of network calls involved in a crash were successful but returned unexpected data that led to a crash. In fact, 10 percent of successful network calls returned no data and then led to a network crash.

■ 20 percent of mobile app crashes are correlated with a network issue

Apps today are driving the majority of media consumption activity, a recent Comscore report claims. Apps now account for 7 out of every 8 minutes of media consumption on mobile devices. On smartphones, app activity is even higher, at 88% usage versus 82% on tablets.

Data from Nielsen on mobile media time reported a high consumer preference for mobile apps with 89% of consumer media time spent in those mobile apps. And that growth is not showing any signs of slowing down. Brands can’t afford to have their apps crashing on a regular basis and potentially causing irreparable damage to the user experience.

Actionable mobile app insights can be used to diagnose app performance issues that impact user experience, such as crashes, freezes, and issues in user flows, and tie those problems to key business metrics. These insights are, and will continue to be, critical in improving the digital arm of any business.

Andrew Levy is the Co-Founder and Chief Strategy Officer of Apteligent.

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In high-traffic environments, the sheer volume and unpredictable nature of network incidents can quickly overwhelm even the most skilled teams, hindering their ability to react swiftly and effectively, potentially impacting service availability and overall business performance. This is where closed-loop remediation comes into the picture: an IT management concept designed to address the escalating complexity of modern networks ...

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In today's fast-paced and increasingly complex network environments, Network Operations Centers (NOCs) are the backbone of ensuring continuous uptime, smooth service delivery, and rapid issue resolution. However, the challenges faced by NOC teams are only growing. In a recent study, 78% state network complexity has grown significantly over the last few years while 84% regularly learn about network issues from users. It is imperative we adopt a new approach to managing today's network experiences ...

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Mobile App Crashes Tied to Network Issues

Andrew Levy

In our most recent report, Apteligent uncovered that a surprisingly high number of crashes among iOS and Android apps are caused through interactions with cloud services. One of the most impactful pieces of information to come from this report was that 20 percent of mobile app crashes are correlated with a network issue.

The report, titled Network Crash Edition, analyzed why there is such an alarming rate of mobile app crashes during interactions with cloud services, comparing failure rates on both iOS and Android as well as looking at which app store categories are most impacted.

Network Crash Edition identified the reasons behind these issues occurring at such an alarming rate. The report’s key findings include:

■ Android Nougat has the highest crash rate and is 2.5 times more likely to have a network crash than iOS 10.

■ Fabric, Twitter's analytics and advertising platform, crashes apps, ranking third worst in analytics and fifth worst in advertising.

■ Medical, finance and shopping apps are among the most susceptible to network crashes.

■ 88 percent of network calls involved in a crash were successful but returned unexpected data that led to a crash. In fact, 10 percent of successful network calls returned no data and then led to a network crash.

■ 20 percent of mobile app crashes are correlated with a network issue

Apps today are driving the majority of media consumption activity, a recent Comscore report claims. Apps now account for 7 out of every 8 minutes of media consumption on mobile devices. On smartphones, app activity is even higher, at 88% usage versus 82% on tablets.

Data from Nielsen on mobile media time reported a high consumer preference for mobile apps with 89% of consumer media time spent in those mobile apps. And that growth is not showing any signs of slowing down. Brands can’t afford to have their apps crashing on a regular basis and potentially causing irreparable damage to the user experience.

Actionable mobile app insights can be used to diagnose app performance issues that impact user experience, such as crashes, freezes, and issues in user flows, and tie those problems to key business metrics. These insights are, and will continue to be, critical in improving the digital arm of any business.

Andrew Levy is the Co-Founder and Chief Strategy Officer of Apteligent.

Hot Topics

The Latest

Businesses that face downtime or outages risk financial and reputational damage, as well as reducing partner, shareholder, and customer trust. One of the major challenges that enterprises face is implementing a robust business continuity plan. What's the solution? The answer may lie in disaster recovery tactics such as truly immutable storage and regular disaster recovery testing ...

IT spending is expected to jump nearly 10% in 2025, and organizations are now facing pressure to manage costs without slowing down critical functions like observability. To meet the challenge, leaders are turning to smarter, more cost effective business strategies. Enter stage right: OpenTelemetry, the missing piece of the puzzle that is no longer just an option but rather a strategic advantage ...

Amidst the threat of cyberhacks and data breaches, companies install several security measures to keep their business safely afloat. These measures aim to protect businesses, employees, and crucial data. Yet, employees perceive them as burdensome. Frustrated with complex logins, slow access, and constant security checks, workers decide to completely bypass all security set-ups ...

Image
Cloudbrink's Personal SASE services provide last-mile acceleration and reduction in latency

In MEAN TIME TO INSIGHT Episode 13, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses hybrid multi-cloud networking strategy ... 

In high-traffic environments, the sheer volume and unpredictable nature of network incidents can quickly overwhelm even the most skilled teams, hindering their ability to react swiftly and effectively, potentially impacting service availability and overall business performance. This is where closed-loop remediation comes into the picture: an IT management concept designed to address the escalating complexity of modern networks ...

In 2025, enterprise workflows are undergoing a seismic shift. Propelled by breakthroughs in generative AI (GenAI), large language models (LLMs), and natural language processing (NLP), a new paradigm is emerging — agentic AI. This technology is not just automating tasks; it's reimagining how organizations make decisions, engage customers, and operate at scale ...

In the early days of the cloud revolution, business leaders perceived cloud services as a means of sidelining IT organizations. IT was too slow, too expensive, or incapable of supporting new technologies. With a team of developers, line of business managers could deploy new applications and services in the cloud. IT has been fighting to retake control ever since. Today, IT is back in the driver's seat, according to new research by Enterprise Management Associates (EMA) ...

In today's fast-paced and increasingly complex network environments, Network Operations Centers (NOCs) are the backbone of ensuring continuous uptime, smooth service delivery, and rapid issue resolution. However, the challenges faced by NOC teams are only growing. In a recent study, 78% state network complexity has grown significantly over the last few years while 84% regularly learn about network issues from users. It is imperative we adopt a new approach to managing today's network experiences ...

Image
Broadcom

From growing reliance on FinOps teams to the increasing attention on artificial intelligence (AI), and software licensing, the Flexera 2025 State of the Cloud Report digs into how organizations are improving cloud spend efficiency, while tackling the complexities of emerging technologies ...

Today, organizations are generating and processing more data than ever before. From training AI models to running complex analytics, massive datasets have become the backbone of innovation. However, as businesses embrace the cloud for its scalability and flexibility, a new challenge arises: managing the soaring costs of storing and processing this data ...