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Mobile Broadband Performance Expectations Higher Than Ever

John Reister

The importance of mobile Internet performance for smartphone owners is increasing, with expectations at an all-time high, according to Vasona Network’s annual survey of smartphone owners.

At the same time, there is a trend of gradually increasing satisfaction with the performance of mobile data services, and more consumers are inclined to recommend their provider. While perception of mobile data performance improves, simultaneous trends of data plan upgrades point to constantly moving targets for wireless carriers to continue meeting expectations.

According to the survey:

■ The importance of mobile Internet performance when choosing a service provider rose again from 32% in 2014 to 35% this year

■ Users expecting “good mobile data performance all of the time, with no temporary hiccups or outages” remains high at 73% versus 72% last year

■ 32% of smartphone owners have upgraded their mobile data plans during the past year, with an additional 10% planning to do so within the next year.

While the importance of mobile Internet performance to smartphone owners continues rising, survey results indicate more satisfaction along these lines:

■ 35% of respondents believe that their provider offers the best mobile broadband performance available, up from 31% last year

■ 46% would recommend switching to their provider, up from 42% last year

■ 28% now think that they can get better performance by switching, down from 32% last year

■ 32% say that the mobile broadband experience offered by their provider has gotten better during the past year, while only 15% think that it has gotten worse

Mobile operators have made good headway in efforts to deliver solid data experiences. This positive trend is notable, but with one third of smartphone owners recently upgrading plans and more planning to do so soon, it remains important that carriers innovate with technologies that are responsive to rising demand and able to efficiently utilize available spectrum.

Additional findings from the survey suggest that operators should focus on improving mobile browsing performance. A majority of respondents (60%) say that “web pages loading slowly or not at all” is the single most frustrating experience when networks are slow. This is up from 54% last year. And when apps don’t work, operators still get the most blame at 56%, which is more than app makers, device manufacturers or OS developers combined.

John Reister is VP of Marketing and Product Management for Vasona Networks.


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Mobile Broadband Performance Expectations Higher Than Ever

John Reister

The importance of mobile Internet performance for smartphone owners is increasing, with expectations at an all-time high, according to Vasona Network’s annual survey of smartphone owners.

At the same time, there is a trend of gradually increasing satisfaction with the performance of mobile data services, and more consumers are inclined to recommend their provider. While perception of mobile data performance improves, simultaneous trends of data plan upgrades point to constantly moving targets for wireless carriers to continue meeting expectations.

According to the survey:

■ The importance of mobile Internet performance when choosing a service provider rose again from 32% in 2014 to 35% this year

■ Users expecting “good mobile data performance all of the time, with no temporary hiccups or outages” remains high at 73% versus 72% last year

■ 32% of smartphone owners have upgraded their mobile data plans during the past year, with an additional 10% planning to do so within the next year.

While the importance of mobile Internet performance to smartphone owners continues rising, survey results indicate more satisfaction along these lines:

■ 35% of respondents believe that their provider offers the best mobile broadband performance available, up from 31% last year

■ 46% would recommend switching to their provider, up from 42% last year

■ 28% now think that they can get better performance by switching, down from 32% last year

■ 32% say that the mobile broadband experience offered by their provider has gotten better during the past year, while only 15% think that it has gotten worse

Mobile operators have made good headway in efforts to deliver solid data experiences. This positive trend is notable, but with one third of smartphone owners recently upgrading plans and more planning to do so soon, it remains important that carriers innovate with technologies that are responsive to rising demand and able to efficiently utilize available spectrum.

Additional findings from the survey suggest that operators should focus on improving mobile browsing performance. A majority of respondents (60%) say that “web pages loading slowly or not at all” is the single most frustrating experience when networks are slow. This is up from 54% last year. And when apps don’t work, operators still get the most blame at 56%, which is more than app makers, device manufacturers or OS developers combined.

John Reister is VP of Marketing and Product Management for Vasona Networks.


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According to Auvik's 2025 IT Trends Report, 60% of IT professionals feel at least moderately burned out on the job, with 43% stating that their workload is contributing to work stress. At the same time, many IT professionals are naming AI and machine learning as key areas they'd most like to upskill ...

Businesses that face downtime or outages risk financial and reputational damage, as well as reducing partner, shareholder, and customer trust. One of the major challenges that enterprises face is implementing a robust business continuity plan. What's the solution? The answer may lie in disaster recovery tactics such as truly immutable storage and regular disaster recovery testing ...

IT spending is expected to jump nearly 10% in 2025, and organizations are now facing pressure to manage costs without slowing down critical functions like observability. To meet the challenge, leaders are turning to smarter, more cost effective business strategies. Enter stage right: OpenTelemetry, the missing piece of the puzzle that is no longer just an option but rather a strategic advantage ...

Amidst the threat of cyberhacks and data breaches, companies install several security measures to keep their business safely afloat. These measures aim to protect businesses, employees, and crucial data. Yet, employees perceive them as burdensome. Frustrated with complex logins, slow access, and constant security checks, workers decide to completely bypass all security set-ups ...

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In MEAN TIME TO INSIGHT Episode 13, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses hybrid multi-cloud networking strategy ... 

In high-traffic environments, the sheer volume and unpredictable nature of network incidents can quickly overwhelm even the most skilled teams, hindering their ability to react swiftly and effectively, potentially impacting service availability and overall business performance. This is where closed-loop remediation comes into the picture: an IT management concept designed to address the escalating complexity of modern networks ...

In 2025, enterprise workflows are undergoing a seismic shift. Propelled by breakthroughs in generative AI (GenAI), large language models (LLMs), and natural language processing (NLP), a new paradigm is emerging — agentic AI. This technology is not just automating tasks; it's reimagining how organizations make decisions, engage customers, and operate at scale ...

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In today's fast-paced and increasingly complex network environments, Network Operations Centers (NOCs) are the backbone of ensuring continuous uptime, smooth service delivery, and rapid issue resolution. However, the challenges faced by NOC teams are only growing. In a recent study, 78% state network complexity has grown significantly over the last few years while 84% regularly learn about network issues from users. It is imperative we adopt a new approach to managing today's network experiences ...

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