N-able Technologies launched N-central 9.0, a standards-based RMM and service automation platform.

Designed to provide business enablement and technical excellence to N-able partners worldwide, N-central 9.0 delivers unprecedented standards for automated MSP service delivery and advanced remote control of client devices.

The new release of N-central provides several innovative and exclusive features including the debut of N-able’s highly anticipated Automation Manager, integrated MSP Technician Runbook and new Remote Control Manager family of attended and unattended remote control products. These features all work together to ensure that N-able’s MSPs are able to deliver the highest levels of customer service and efficiency and easily differentiate and demonstrate their business value.

“Since Q1 2010, N-able’s MSP partners have experienced an average growth rate of more than 360 percent,” says Gavin Garbutt, CEO of N-able Technologies. “With the introduction and adoption of Ncentral 9.0, our MSP partners will be able to achieve an even greater growth rate that is complemented not only by an increase in profitability, but also overall performance and service capability. It’s truly a gamechanging technology that will give our partners an even greater edge in the market.”

Anchoring N-central 9.0 is Automation Manager, a new drag-and-drop MSP automation studio that automates best practices captured in N-able’s MSP Technician Runbook to provide hundreds of prewritten, pre-tested and ready-to-use automation objects and policies covering both simple and complex tasks across IT maintenance, IT remediation and diagnostics. Fully integrated within N-central 9.0, Automation Manager is a codeless scripting solution that empowers even the most inexperienced staff to build an automation workflow and contribute at a high level, eliminating the need for time consuming and expensive scripting, as well as the likelihood for human error.

Built with flexibility in mind, N-able’s new Automation Manager ships with a wide range of default automation policies and allows MSPs to easily automate policies that map to their unique service workflows and can scale rapidly to take advantage of business growth without adding to IT resources. Based upon the N-able MSP Technician Runbook, N-central’s new automation policies combined with its advanced reporting capabilities help ensure a consistent services standard that results in higher value, more cost-efficient outcomes for MSPs and customers alike.

N-central 9.0 also features the new Remote Control Manager Unattended and Attended toolsets. These fully integrated connectivity tools allow MSPs to remotely access and control attended and unattended devices through NTRglobal’s cloud-based agentless technology, providing an ideal solution for both reactive and proactive customers.

The enhanced Remote Control Manager toolset features a state-of-the art centralized management console, in addition to fully integrated backup and recovery, endpoint security, antispam, audit, NetFlow, GPO and policy management tools.

N-able’s COO JP Jauvin says: "N-able continues to introduce new technology and business support resources that enable our partners to deliver increased business value to their customers and achieve greater profitability and performance. With the advent of N-central 9.0, N-able has redefined MSP service automation and brought to market a never before seen automation platform that expedites the onboarding of new customers and prospects to a matter of minutes and offers significant technology advantages MSPs just won’t find anywhere else.”

Leveraging N-central 9.0’s web-based design, MSPs have greater flexibility and choice when it comes to adding and managing complementary technologies and services. For example, N-able partners can enlist a private or public cloud provider for backup and storage. They can also run Windows utilities, such as disk checks and user inspection, through Automation Manager.

“The new IT automation standards found within N-able’s N-central 9.0 platform directly translate into greater MSP service scalability, lower delivery costs and an improved customer experience. We continue to outdistance the competition by driving innovation, quality and superior support. With N-central 9.0, Nable has redefined IT service delivery by providing our partners with industry-leading technology that maps to their service programs, processes and solutions offerings. That’s why our channel partners are ecstatic about N-central 9.0 and N-able’s strategic direction,” adds Jauvin.

N-able’s N-central 9.0 platform is now available to new and existing partners.