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Nastel Announces AutoPilot Insight Real-User Monitoring

Nastel Technologies announced the addition of real-user monitoring and analytics to its flagship AutoPilot Insight software platform.

According to Charley Rich, Nastel’s VP-Product Management, “Slow Web apps are a terrific way to kill revenues, harm reputations and drive users to competitors. The problem is, even as traditional datacenter performance metrics say everything is fine, users are tapping their fingers with impatience because of sub-standard app responsiveness.

“AutoPilot’s new capabilities handle exactly this kind of situation, and can automatically pinpoint the source of problems that hurt a company’s reputation with its client base,” he said. “Basically, we capture and analyze two very different sets of data: the subjective user experience of fast or sluggish app responsiveness, and back-end server activities. Our secret sauce is being able to stitch together both data sets, analyze it, and deliver actionable insights to correct performance issues whenever and wherever they occur.

“The key to making real-user monitoring easy to deploy,” Rich continued, “is the use of browser-injection technology. So in addition to the detailed web and server metrics one would expect, our software enables clients to track end-user activities across geo-locations, and it automatically understands and visually depicts the relationship between application topologies and end-user requests.”

The ability to synthesize insights derived from topology mapping, server behaviors, and user requests—along with presenting probable root causes of problems in an intuitive visual manner—translates to reduced mean-time-to-repair (MTTR) of software issues and lower overall cost of support.

Whether a problem’s root cause is a JavaScript error on the client, network latency, or a slow Java method, AutoPilot Insight’s interface takes specialists to underlying problem issues with the press of a button. Detailed drill-down capabilities are provided in addition to single-click root-cause analysis.

AutoPilot Insight also stands apart from other solutions by offering natural language query capability that enables IT specialists to “talk” to data, enabling the detection of subtle, hidden patterns that enable solution of the toughest, most intractable performance problems.

Available key metrics include a full breakdown of page requests into all its components, browser-specific issues, geo-locations, top requests, worst response times, slowest loading pages, slowest server connections and much more.

“AutoPilot Insight,” Rich concludes, “is a unified solution that analyzes user requests, logs, metrics and transactions spanning the browser, web apps, middleware, brokers and mainframes. With this end-to-end measurement of performance you will rest easy that your users are satisfied and your company’s reputation is secure.”

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Nastel Announces AutoPilot Insight Real-User Monitoring

Nastel Technologies announced the addition of real-user monitoring and analytics to its flagship AutoPilot Insight software platform.

According to Charley Rich, Nastel’s VP-Product Management, “Slow Web apps are a terrific way to kill revenues, harm reputations and drive users to competitors. The problem is, even as traditional datacenter performance metrics say everything is fine, users are tapping their fingers with impatience because of sub-standard app responsiveness.

“AutoPilot’s new capabilities handle exactly this kind of situation, and can automatically pinpoint the source of problems that hurt a company’s reputation with its client base,” he said. “Basically, we capture and analyze two very different sets of data: the subjective user experience of fast or sluggish app responsiveness, and back-end server activities. Our secret sauce is being able to stitch together both data sets, analyze it, and deliver actionable insights to correct performance issues whenever and wherever they occur.

“The key to making real-user monitoring easy to deploy,” Rich continued, “is the use of browser-injection technology. So in addition to the detailed web and server metrics one would expect, our software enables clients to track end-user activities across geo-locations, and it automatically understands and visually depicts the relationship between application topologies and end-user requests.”

The ability to synthesize insights derived from topology mapping, server behaviors, and user requests—along with presenting probable root causes of problems in an intuitive visual manner—translates to reduced mean-time-to-repair (MTTR) of software issues and lower overall cost of support.

Whether a problem’s root cause is a JavaScript error on the client, network latency, or a slow Java method, AutoPilot Insight’s interface takes specialists to underlying problem issues with the press of a button. Detailed drill-down capabilities are provided in addition to single-click root-cause analysis.

AutoPilot Insight also stands apart from other solutions by offering natural language query capability that enables IT specialists to “talk” to data, enabling the detection of subtle, hidden patterns that enable solution of the toughest, most intractable performance problems.

Available key metrics include a full breakdown of page requests into all its components, browser-specific issues, geo-locations, top requests, worst response times, slowest loading pages, slowest server connections and much more.

“AutoPilot Insight,” Rich concludes, “is a unified solution that analyzes user requests, logs, metrics and transactions spanning the browser, web apps, middleware, brokers and mainframes. With this end-to-end measurement of performance you will rest easy that your users are satisfied and your company’s reputation is secure.”

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According to Auvik's 2025 IT Trends Report, 60% of IT professionals feel at least moderately burned out on the job, with 43% stating that their workload is contributing to work stress. At the same time, many IT professionals are naming AI and machine learning as key areas they'd most like to upskill ...

Businesses that face downtime or outages risk financial and reputational damage, as well as reducing partner, shareholder, and customer trust. One of the major challenges that enterprises face is implementing a robust business continuity plan. What's the solution? The answer may lie in disaster recovery tactics such as truly immutable storage and regular disaster recovery testing ...

IT spending is expected to jump nearly 10% in 2025, and organizations are now facing pressure to manage costs without slowing down critical functions like observability. To meet the challenge, leaders are turning to smarter, more cost effective business strategies. Enter stage right: OpenTelemetry, the missing piece of the puzzle that is no longer just an option but rather a strategic advantage ...

Amidst the threat of cyberhacks and data breaches, companies install several security measures to keep their business safely afloat. These measures aim to protect businesses, employees, and crucial data. Yet, employees perceive them as burdensome. Frustrated with complex logins, slow access, and constant security checks, workers decide to completely bypass all security set-ups ...

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Cloudbrink's Personal SASE services provide last-mile acceleration and reduction in latency

In MEAN TIME TO INSIGHT Episode 13, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses hybrid multi-cloud networking strategy ... 

In high-traffic environments, the sheer volume and unpredictable nature of network incidents can quickly overwhelm even the most skilled teams, hindering their ability to react swiftly and effectively, potentially impacting service availability and overall business performance. This is where closed-loop remediation comes into the picture: an IT management concept designed to address the escalating complexity of modern networks ...

In 2025, enterprise workflows are undergoing a seismic shift. Propelled by breakthroughs in generative AI (GenAI), large language models (LLMs), and natural language processing (NLP), a new paradigm is emerging — agentic AI. This technology is not just automating tasks; it's reimagining how organizations make decisions, engage customers, and operate at scale ...

In the early days of the cloud revolution, business leaders perceived cloud services as a means of sidelining IT organizations. IT was too slow, too expensive, or incapable of supporting new technologies. With a team of developers, line of business managers could deploy new applications and services in the cloud. IT has been fighting to retake control ever since. Today, IT is back in the driver's seat, according to new research by Enterprise Management Associates (EMA) ...

In today's fast-paced and increasingly complex network environments, Network Operations Centers (NOCs) are the backbone of ensuring continuous uptime, smooth service delivery, and rapid issue resolution. However, the challenges faced by NOC teams are only growing. In a recent study, 78% state network complexity has grown significantly over the last few years while 84% regularly learn about network issues from users. It is imperative we adopt a new approach to managing today's network experiences ...

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