Nastel Technologies announced the addition of real-user monitoring and analytics to its flagship AutoPilot Insight software platform.
According to Charley Rich, Nastel’s VP-Product Management, “Slow Web apps are a terrific way to kill revenues, harm reputations and drive users to competitors. The problem is, even as traditional datacenter performance metrics say everything is fine, users are tapping their fingers with impatience because of sub-standard app responsiveness.
“AutoPilot’s new capabilities handle exactly this kind of situation, and can automatically pinpoint the source of problems that hurt a company’s reputation with its client base,” he said. “Basically, we capture and analyze two very different sets of data: the subjective user experience of fast or sluggish app responsiveness, and back-end server activities. Our secret sauce is being able to stitch together both data sets, analyze it, and deliver actionable insights to correct performance issues whenever and wherever they occur.
“The key to making real-user monitoring easy to deploy,” Rich continued, “is the use of browser-injection technology. So in addition to the detailed web and server metrics one would expect, our software enables clients to track end-user activities across geo-locations, and it automatically understands and visually depicts the relationship between application topologies and end-user requests.”
The ability to synthesize insights derived from topology mapping, server behaviors, and user requests—along with presenting probable root causes of problems in an intuitive visual manner—translates to reduced mean-time-to-repair (MTTR) of software issues and lower overall cost of support.
Whether a problem’s root cause is a JavaScript error on the client, network latency, or a slow Java method, AutoPilot Insight’s interface takes specialists to underlying problem issues with the press of a button. Detailed drill-down capabilities are provided in addition to single-click root-cause analysis.
AutoPilot Insight also stands apart from other solutions by offering natural language query capability that enables IT specialists to “talk” to data, enabling the detection of subtle, hidden patterns that enable solution of the toughest, most intractable performance problems.
Available key metrics include a full breakdown of page requests into all its components, browser-specific issues, geo-locations, top requests, worst response times, slowest loading pages, slowest server connections and much more.
“AutoPilot Insight,” Rich concludes, “is a unified solution that analyzes user requests, logs, metrics and transactions spanning the browser, web apps, middleware, brokers and mainframes. With this end-to-end measurement of performance you will rest easy that your users are satisfied and your company’s reputation is secure.”
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