Unifying IT silos and decision makers across an ever more complex application/infrastructure landscape is making the age-old requirements for discovery and inventory both more relevant than ever, but also more challenging. It may sound like a blast from the past — as some of us remember how rich, dynamic and accurate topologies began to provide a foundation for event management in the 80s and the 90s. Back then, having a map of what was "out there" was required for managing for availability and change.
In parallel, getting asset data out of spreadsheets has been a bit of a slower process, at least based on EMA research ("EMA Research: Optimizing IT for Financial Performance," September 2016), and it's still something of a tug of war.
And finally understanding exactly how and where applications sit across the infrastructure, often called application dependency mapping, has become a rich area of innovation, which is the good news. But it can also present IT stakeholders with 16 flavors of what to the casual eye might appear to be the same thing — which is the bad news.
On August 8, EMA will be delivering a webinar on what's really going on today in the areas related to discovery and inventory, along with some recommendations on how take charge of "discovering what's out there" and optimize the process.
In this blog I'd like to share just a few highlights.
An Inventory and Discovery Tool by Any Other Name
Discovery and inventory investments can come in many different packages to address many different needs. EMA has documented as many as 50 different inventory/discovery sources in use in a single IT organization.
Some are more focused on inventory per se — capturing asset-related data across the entire application infrastructure. Others are more focused on discovery in the traditional IP management sense, or else with many advances that embrace private and public cloud, application/infrastructure relevance, and increasingly even containers and microservices.
The world of software-defined everything carries its own levels of awareness and may seem at times to be a nirvana. But of course, almost no IT organization lives in other than a mix of infrastructure and application realms.
Trying to unify insights across the following list of use cases for discovery and inventory is still, universally, a work in progress. The following list is, by the way, far from complete.
■ Asset management and audits- represents not one but a whole host of inventory-related insights that all too often are neither current nor complete. A place where, sadly, in many environments spreadsheets still abound.
■ CMDB/CMS- depend on both good inventory and discovery capabilities. Too often, as we see in our own consulting practices, the dream of creating an effective configuration management system is pursued without regard to currency, relevance and data population.
■ Effective analytics- as used for application/infrastructure availability and performance, or other use cases, also depend, in almost all cases, on effective discovery and in a growing number of cases on dependency mapping for contextual decision making.
■ Change management- won't work well without knowing exactly what's out there to change, what its dependencies are, and also, potentially, what are its use-related and asset-related vulnerabilities.
■ Release management/DevOps- fires up images of a "brave new world" that all too often lacks cohesive insights across what turn out to be all parties, especially as development tries to coordinate with operations and vice versa.
■ Capacity planning- like change management, won't work without deep and current insights into the application infrastructure, its interdependencies, as well as usage and asset-related insights.
■ Assimilating cloud resources- has become a market in its own right, with many vendors specializing in telling you "what's going on" in cloud consumption, cost, and infrastructure vulnerabilities. All of this is usually done in partnership with the cloud providers, such as AWS and Azure.
■ Security and compliance concerns- reflect a growing need for accurate, timely and relevant insights across the application/infrastructure. However, according to EMA research ("EMA Research: Integrating Security with Operations, Development and ITSM in the Age of Cloud and Agile," Spring, 2017), these "timely insights" typically bounce back and forth between using shared discovery/inventory tools with operations (in some cases ten or more), and security's own private suite (the average was seven inventory and discovery tools used purely by security).
Benefits and Closing Thoughts
The list above not only presents obvious challenges once you begin to take seriously the need not only to do each of the above well, but to be able to pull the pieces together better so that change management isn't at war with performance, and capacity management is aware of asset realities and costs, and security and compliance can be effectively integrated into virtually every option listed above.
A partial list of benefits for well reconciled inventory and discovery data includes:
■ Improved service availability and performance
■ Improved lifecycle optimization for IT (HW/SW) assets
■ Improved capacity optimization and planning
■ Improved efficiencies in change management
■ Improved capabilities for assimilating cloud resources
■ Improved dialog with business stakeholders
■ Improved operational efficiencies overall
■ Keeping up with security when new vulnerabilities are discovered
■ Lifecycle planning of application services for cost and value
■ Improved visibility of the business value contribution of IT
("Best Practices for Optimizing IT with ITAM Big Data," EMA, July 2015)
Of course getting there is half the fun, and more than half the challenge. So please tune in on August 8 for more insights into challenges, benefits and best practices in unifying data awareness of "what's out there" along with real-world examples of both failure and success.
Multichannel marketers report that mobile-friendly websites have emerged as a dominant engagement channel for their brands, according to Gartner. However, Gartner research has found that too many organizations build their mobile websites without accurate knowledge about, or regard for, their customer's mobile preferences ...
Do you get excited when you discover a new service from one of the top three public clouds or a new public cloud provider? I do. But every time you feel excited about new cloud offerings, you should also feel a twinge of fear. Because in the tech world, each time we introduce something new we also add a new point of failure for our application and potentially a service we are stuck with. This is why thinking about the long-tail cloud for your organization is important ...
A solid start to migration can be approached three ways — all of which are ladder up to adopting a Software Intelligence strategy ...
Many aren't doing the due diligence needed to properly assess and facilitate a move of applications to the cloud. This is according to the recent 2019 Cloud Migration Report which revealed half of IT leaders at banks, insurance and telecommunications companies do not conduct adequate risk assessments prior to moving apps over to the cloud. Essentially, they are going in blind and expecting everything to turn out ok. Spoiler alert: It doesn't ...
Research conducted by Aite Group uncovered more than 80 global eCommerce sites that were actively being compromised by Magecart groups, according to a new report, In Plain Sight II: On the Trail of Magecart ...
In this blog, I'd like to expand beyond the TAP and look at the role Packet Brokers play in an organization's visibility architecture. Here are 5 common mistakes that are made when deploying Packet Brokers, and how to avoid them ...
Over the last several years, EMA research found that enterprises are actively expanding their use of network automation tools.To understand these automation projects more fully, EMA has completed a new study, titled "Enterprise Network Automation for 2020 and Beyond" ...
Data modernization and cloud migration are reaching a tipping point among large and medium-sized businesses as many companies double their data footprints once or twice a year, according to a new Deloitte survey ...
Digital transformation is a journey, not a destination. Your enterprise needs the right insights to drive a continuous process that can create positive user experiences and improved efficiencies before, during, and after the implementation of SAP S/4HANA ...
The widespread, ongoing adoption of innovative technologies related to SD-WAN, cloud services, 5G, etc. means that today's networks are in a constant state of flux. Although these technologies offer tremendous business benefits, they can also add tremendous complexity as well, creating major obstacles that prevent network agility ...