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Navigating the SRE Landscape for 2024: A Comprehensive Exploration of Decentralized Practices

Leo Vasiliou
Catchpoint

As decentralized and complex systems shape the landscape, site reliability engineering (SRE) practices are evolving to meet the challenges posed by this paradigm shift. The recent SRE Report 2024, a comprehensive survey-based exploration conducted by Catchpoint, provides insights into the dynamic nature of SRE practices and the key considerations influencing the reliability landscape.

Catchpoint's sixth SRE Report uncovers findings from a survey of more than 400 IT professionals globally. Specifically, the report delves into the adjustments and adaptations SRE practices are undergoing in response to organizations recognizing the need to extend their monitoring and learning purview beyond directly controlled elements and embrace third-party services and endpoints. This shift reflects a departure from limiting scope to first-party services toward a more federated approach, compelling organizations to reimagine reliability within the context of distributed architectures.

The report highlights several key insights that illuminate the current landscape of SRE practices:

Decentralized Monitoring

64% of organizations believe that SRE practitioners should monitor endpoints outside their direct control, such as third-party services, indicating a growing emphasis on critical visibility beyond organizational boundaries.

Tool Diversity

66% of organizations utilize two to five monitoring tools, aligning with their staff size and unique capabilities. With 81% of organizations having multiple telemetry types feeding their observability frameworks, this underscores the recognition that a varied toolkit enhances the ability to address the complexity of modern architectures.

Structural Evolution

51% and 44% of companies structure their teams by product or service, or by platform or capability, respectively. The use of these structures trends upward with larger company sizes, reflecting the evolving nature of roles and team structures within the SRE domain.

Learning from Incidents (LFI)

LFI emerges as a universal business opportunity, with 52% acknowledging the need for improvement in reviewing major incidents, irrespective of company size.

Artificial intelligence (AI) in SRE

While 53% anticipate AI making work easier in the next two years, mixed views on AI's usefulness are evident across different organizational ranks. Management leans towards AI for potential cost savings, whereas individual contributors express reservations, citing a preference for pride in their work over efficiency.

As the SRE landscape continues to evolve, practitioners anticipate significant challenges in the coming years. Balancing costs, time constraints, aligning ranks, and navigating the complexities of decentralized systems are identified as prominent challenges. Resource constraints, particularly concerns related to cost or budget (44%), underscore the need for organizations to explore monitoring elements outside their direct management, including content delivery networks (CDN) and domain name systems (DNS).

Learning from incidents has also emerged as a focal point for improvement across organizations. The report underscores the need for organizations to dedicate protected time to learn from both major and non-major incidents, emphasizing that each presents a valuable learning opportunity. With 71% of respondents dealing with dozens or even hundreds of non-ticketed incidents monthly, the need for refining blameless feedback loops is critical to fortify the resilience of companies over time.

But one of the biggest takeaways from this year’s report is the nuanced perspectives regarding the role of AI in SRE. Views on AI's usefulness are notably influenced by organizational rank. Management and leadership view AI as a potential avenue for cost savings, considering its application in reducing headcount or accelerating time to market. In contrast, individual contributors exhibit a less positive sentiment, emphasizing the importance of being proud of their work over operational efficiency. This divergence in mindset is expected to drive mixed views on the integration of AI in SRE. However, survey respondents identified GenAI as a promising application, although this perception may be influenced by the overarching hype surrounding AIOps.

It is evident that SRE practices are at a crossroads, adapting to the demands of decentralized systems and the evolving expectations of practitioners across various organizational ranks. The report serves not only as a reflection of current practices but also as a guide for the future, offering insights into potential challenges and opportunities on the horizon. As organizations grapple with the intricacies of decentralized architectures, the SRE landscape continues to evolve, driven by a collective commitment to reliability, learning and the pursuit of excellence.

Leo Vasiliou is Director of Product Marketing at Catchpoint

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Navigating the SRE Landscape for 2024: A Comprehensive Exploration of Decentralized Practices

Leo Vasiliou
Catchpoint

As decentralized and complex systems shape the landscape, site reliability engineering (SRE) practices are evolving to meet the challenges posed by this paradigm shift. The recent SRE Report 2024, a comprehensive survey-based exploration conducted by Catchpoint, provides insights into the dynamic nature of SRE practices and the key considerations influencing the reliability landscape.

Catchpoint's sixth SRE Report uncovers findings from a survey of more than 400 IT professionals globally. Specifically, the report delves into the adjustments and adaptations SRE practices are undergoing in response to organizations recognizing the need to extend their monitoring and learning purview beyond directly controlled elements and embrace third-party services and endpoints. This shift reflects a departure from limiting scope to first-party services toward a more federated approach, compelling organizations to reimagine reliability within the context of distributed architectures.

The report highlights several key insights that illuminate the current landscape of SRE practices:

Decentralized Monitoring

64% of organizations believe that SRE practitioners should monitor endpoints outside their direct control, such as third-party services, indicating a growing emphasis on critical visibility beyond organizational boundaries.

Tool Diversity

66% of organizations utilize two to five monitoring tools, aligning with their staff size and unique capabilities. With 81% of organizations having multiple telemetry types feeding their observability frameworks, this underscores the recognition that a varied toolkit enhances the ability to address the complexity of modern architectures.

Structural Evolution

51% and 44% of companies structure their teams by product or service, or by platform or capability, respectively. The use of these structures trends upward with larger company sizes, reflecting the evolving nature of roles and team structures within the SRE domain.

Learning from Incidents (LFI)

LFI emerges as a universal business opportunity, with 52% acknowledging the need for improvement in reviewing major incidents, irrespective of company size.

Artificial intelligence (AI) in SRE

While 53% anticipate AI making work easier in the next two years, mixed views on AI's usefulness are evident across different organizational ranks. Management leans towards AI for potential cost savings, whereas individual contributors express reservations, citing a preference for pride in their work over efficiency.

As the SRE landscape continues to evolve, practitioners anticipate significant challenges in the coming years. Balancing costs, time constraints, aligning ranks, and navigating the complexities of decentralized systems are identified as prominent challenges. Resource constraints, particularly concerns related to cost or budget (44%), underscore the need for organizations to explore monitoring elements outside their direct management, including content delivery networks (CDN) and domain name systems (DNS).

Learning from incidents has also emerged as a focal point for improvement across organizations. The report underscores the need for organizations to dedicate protected time to learn from both major and non-major incidents, emphasizing that each presents a valuable learning opportunity. With 71% of respondents dealing with dozens or even hundreds of non-ticketed incidents monthly, the need for refining blameless feedback loops is critical to fortify the resilience of companies over time.

But one of the biggest takeaways from this year’s report is the nuanced perspectives regarding the role of AI in SRE. Views on AI's usefulness are notably influenced by organizational rank. Management and leadership view AI as a potential avenue for cost savings, considering its application in reducing headcount or accelerating time to market. In contrast, individual contributors exhibit a less positive sentiment, emphasizing the importance of being proud of their work over operational efficiency. This divergence in mindset is expected to drive mixed views on the integration of AI in SRE. However, survey respondents identified GenAI as a promising application, although this perception may be influenced by the overarching hype surrounding AIOps.

It is evident that SRE practices are at a crossroads, adapting to the demands of decentralized systems and the evolving expectations of practitioners across various organizational ranks. The report serves not only as a reflection of current practices but also as a guide for the future, offering insights into potential challenges and opportunities on the horizon. As organizations grapple with the intricacies of decentralized architectures, the SRE landscape continues to evolve, driven by a collective commitment to reliability, learning and the pursuit of excellence.

Leo Vasiliou is Director of Product Marketing at Catchpoint

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Businesses that face downtime or outages risk financial and reputational damage, as well as reducing partner, shareholder, and customer trust. One of the major challenges that enterprises face is implementing a robust business continuity plan. What's the solution? The answer may lie in disaster recovery tactics such as truly immutable storage and regular disaster recovery testing ...

IT spending is expected to jump nearly 10% in 2025, and organizations are now facing pressure to manage costs without slowing down critical functions like observability. To meet the challenge, leaders are turning to smarter, more cost effective business strategies. Enter stage right: OpenTelemetry, the missing piece of the puzzle that is no longer just an option but rather a strategic advantage ...

Amidst the threat of cyberhacks and data breaches, companies install several security measures to keep their business safely afloat. These measures aim to protect businesses, employees, and crucial data. Yet, employees perceive them as burdensome. Frustrated with complex logins, slow access, and constant security checks, workers decide to completely bypass all security set-ups ...

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In MEAN TIME TO INSIGHT Episode 13, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses hybrid multi-cloud networking strategy ... 

In high-traffic environments, the sheer volume and unpredictable nature of network incidents can quickly overwhelm even the most skilled teams, hindering their ability to react swiftly and effectively, potentially impacting service availability and overall business performance. This is where closed-loop remediation comes into the picture: an IT management concept designed to address the escalating complexity of modern networks ...

In 2025, enterprise workflows are undergoing a seismic shift. Propelled by breakthroughs in generative AI (GenAI), large language models (LLMs), and natural language processing (NLP), a new paradigm is emerging — agentic AI. This technology is not just automating tasks; it's reimagining how organizations make decisions, engage customers, and operate at scale ...

In the early days of the cloud revolution, business leaders perceived cloud services as a means of sidelining IT organizations. IT was too slow, too expensive, or incapable of supporting new technologies. With a team of developers, line of business managers could deploy new applications and services in the cloud. IT has been fighting to retake control ever since. Today, IT is back in the driver's seat, according to new research by Enterprise Management Associates (EMA) ...

In today's fast-paced and increasingly complex network environments, Network Operations Centers (NOCs) are the backbone of ensuring continuous uptime, smooth service delivery, and rapid issue resolution. However, the challenges faced by NOC teams are only growing. In a recent study, 78% state network complexity has grown significantly over the last few years while 84% regularly learn about network issues from users. It is imperative we adopt a new approach to managing today's network experiences ...

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