NetOps: A Key Element for Every Enterprise
October 20, 2017

Clayton Dukes
LogZilla

Share this

You've heard of DevOps and SecOps, but NetOps?

NetOps is a natural progression of legacy Network Operations to foster more efficient and resilient infrastructures through automation and intelligence. NetOps provides enhanced operational awareness and a dramatic reduction in Mean Time To Restore (MTTR) during outages.

When the network is down or degraded, that's when the stress begins for Network Operations teams. NetOps provides the means to detect and remediate network issues as they happen, in real time.

The efficacy of NetOps personnel is reliant upon understanding five key elements of a NetOps Platform and how to best utilize and implement each:

1. Service Assurance

Until recently, it was not possible to keep up with the massive amount of data generated from so many disparate sources of information. This led to Network Management Architectures which contained multiple silos of information making it almost impossible to correlate and enrich data because teams could only see part of the picture and sometimes had no visibility at all into service affecting issues. Bringing your entire infrastructure's telemetry under management in one place provides the ability to quickly identify actionable events.

2. Service Automation

Many of today's network teams are still manually remediating issues because they either 1) don't have the mechanisms to automate it, or 2) they don't realize that it can be automated.

When given the ability to have real-time remediation, the scenarios can be potentially endless, therefore, any problem that can workflow a solution should be automated. This automation allows NetOps to construct a trigger that can automatically execute and resolve problems in real-time before anyone knows there was an issue and removes the need for repetitive tasks which eliminates human error.

3. Event Enrichment

When making informed decisions about what to do during the automation process, event enrichment is used to add a layer of intelligence to information about affected devices. When an event comes into a NetOps system, having the ability to modify the payload, add tags, go to other sources of information and look up details such as device location, SLAs, Change Control policies, contact information or anything else that can be used to further group and identify the affected entity greatly reduces the time needed to investigate and correlate service impacting events.

4. Extensibility and Scale

Being able to scale the platform provides the ability to deal with bursts of event streams when anomalistic behavior occurs. Extensibility allows for extraction and tracking of arbitrary data from incoming events (device types, users, locations, failed login names, IP sources/destination ports, GeoIP tracking, etc.) and provides greater visibility for operational awareness.

5. Agnostic Functions

NetOps are capable of ingesting data from any vendor hardware or software messaging platform which can be used to reap the benefits of automatically identifying actionable events, real-time automatic remediation, and assured availability. Agnostic functionality allows for different areas of the organization to utilize a platform without concern for operational effectiveness. Being able to provide operations insight, coupled with automatic remediation and event enrichment frees up engineering staff to do their job instead of repairing known, repeatable, processes.

If you can link automation of the network to all the interdependent steps of application and service delivery, you have the potential for radical change regarding how IT and networks operate and how users will experience services.

Clayton Dukes is CEO and Founder of LogZilla
Share this

The Latest

September 30, 2022

For businesses with vast and distributed computing infrastructures, one of the main objectives of IT and network operations is to locate the cause of a service condition that is having an impact. The more human resources are put into the task of gathering, processing, and finally visual monitoring the massive volumes of event and log data that serve as the main source of symptomatic indications for emerging crises, the closer the service is to the company's source of revenue ...

September 29, 2022

Our digital economy is intolerant of downtime. But consumers haven't just come to expect always-on digital apps and services. They also expect continuous innovation, new functionality and lightening fast response times. Organizations have taken note, investing heavily in teams and tools that supposedly increase uptime and free resources for innovation. But leaders have not realized this "throw money at the problem" approach to monitoring is burning through resources without much improvement in availability outcomes ...

September 28, 2022

Although 83% of businesses are concerned about a recession in 2023, B2B tech marketers can look forward to growth — 51% of organizations plan to increase IT budgets in 2023 vs. a narrow 6% that plan to reduce their spend, according to the 2023 State of IT report from Spiceworks Ziff Davis ...

September 27, 2022

Users have high expectations around applications — quick loading times, look and feel visually advanced, with feature-rich content, video streaming, and multimedia capabilities — all of these devour network bandwidth. With millions of users accessing applications and mobile apps from multiple devices, most companies today generate seemingly unmanageable volumes of data and traffic on their networks ...

September 26, 2022

In Italy, it is customary to treat wine as part of the meal ... Too often, testing is treated with the same reverence as the post-meal task of loading the dishwasher, when it should be treated like an elegant wine pairing ...

September 23, 2022

In order to properly sort through all monitoring noise and identify true problems, their causes, and to prioritize them for response by the IT team, they have created and built a revolutionary new system using a meta-cognitive model ...

September 22, 2022

As we shift further into a digital-first world, where having a reliable online experience becomes more essential, Site Reliability Engineers remain in-demand among organizations of all sizes ... This diverse set of skills and values can be difficult to interview for. In this blog, we'll get you started with some example questions and processes to find your ideal SRE ...

September 21, 2022

US government agencies are bringing more of their employees back into the office and implementing hybrid work schedules, but federal workers are worried that their agencies' IT architectures aren't built to handle the "new normal." They fear that the reactive, manual methods used by the current systems in dealing with user, IT architecture and application problems will degrade the user experience and negatively affect productivity. In fact, according to a recent survey, many federal employees are concerned that they won't work as effectively back in the office as they did at home ...

September 20, 2022

Users today expect a seamless, uninterrupted experience when interacting with their web and mobile apps. Their expectations have continued to grow in tandem with their appetite for new features and consistent updates. Mobile apps have responded by increasing their release cadence by up to 40%, releasing a new full version of their app every 4-5 days, as determined in this year's SmartBear State of Software Quality | Application Stability Index report ...

September 19, 2022

In this second part of the blog series, we look at how adopting AIOps capabilities can drive business value for an organization ...