NETSCOUT SYSTEMS introduced NETSCOUT Smart Edge Monitoring to give IT teams complete visibility and insights to assure the highest-quality end-user experience in any network or application regardless of where employees perform their job.
By reimagining service assurance for the hybrid enterprise, NETSCOUT is the first to introduce an entirely new, patent-pending architecture that combines smart data analytics with synthetic transaction testing to deliver visibility and support for the end-user experience whether working at home, business offices, or remote locations.
“IT organizations face big decisions in managing and advancing their networks and management approaches, which became even more urgent, during the pandemic on multiple fronts – from operations to optimization, from resolution to readiness, and from core and cloud to edge and client,” stated Mark Leary, research director, network analytics, IDC. “To address the next normal in network management, ITOps needs to be able to diagnose whether applications, clients, services, or network infrastructure are causing performance problems. Here, it is vital to pinpoint and resolve service degradation issues across any domain rapidly and accurately.”
Smart Edge Monitoring overcomes one of IT’s biggest challenges in problem identification and resolution in complex, multi-vendor environments. Through integrated analysis, the solution quickly understands what the end-user experience is and exactly why issues are occurring. As a result, this unique solution drives significant reductions in time-to-resolution for any application issue, including SaaS, UCaaS, VoIP, video, and data.
Enterprise organizations all have remote locations representing an edge in their network - manufacturing, banking, and retail have factories, branches, and stores - many of which have gaps in visibility when problems occur. Smart Edge Monitoring closes those gaps with flexible, cost-effective alternatives to get the proper analysis in the right edge location for improved end-user experience and problem resolution.
The value of combining the synthetic testing and packet analysis in Smart Edge Monitoring is that emerging problems are detected as early as possible, so IT teams can quickly discover the reason why and pinpoint where they are happening. Although historically, siloed tools might have provided one or the other analysis, Smart Edge Monitoring merges them with integrated analysis and logical workflows that dramatically reduce end-user impact and the time required to solve complex issues. Example use-cases include:
- Unified Communications as a Service (UCaaS)– When users at home, branch and remote offices, or headquarters are experiencing poor performance on platforms such as Webex, Microsoft Teams, and Zoom, Smart Edge Monitoring identifies problems including join-meeting delays and poor audio and video quality.
- Work-from-Home - With a significant percentage of companies operating a hybrid workforce model, Smart Edge Monitoring provides early detection of performance slow-downs with analysis throughout the transaction ecosystem, from home-user network, across the WAN, to data center, application and database servers, and to cloud and SaaS providers, to quickly pinpoint the problem.
- Cloud - Cloud migrations can have gaps in visibility that lead to performance challenges post-launch. Smart Edge Monitoring baselines the user experience before, during, and after cut-over to cloud-based applications to help mitigate such issues.
“The reality is that the massive shift toward remote work over the past year has exposed fundamental blind spots,” said Michael Szabados, chief operating officer, NETSCOUT. “When performance problems begin to develop for the remote user, our smart data transaction tests act much like a smoke detector alerting of a potential problem, which subsequently can be quickly extinguished with the powerful nGeniusONE service triage workflows.”
Available immediately, Smart Edge Monitoring comprises nGeniusPULSE nPoints at user locations, including home or remote offices, and InfiniStreamNG at strategic network, data centers, and cloud locations with Omnis Cloud Adaptor, providing packet-based analysis on synthetic testing. These data sources leverage NETSCOUT’s patented Adaptive Service Intelligence™ (ASI) technology to provide smart data for smarter analytics with nGeniusPULSE and nGeniusONE Service Assurance platforms.
The Latest
According to Auvik's 2025 IT Trends Report, 60% of IT professionals feel at least moderately burned out on the job, with 43% stating that their workload is contributing to work stress. At the same time, many IT professionals are naming AI and machine learning as key areas they'd most like to upskill ...
Businesses that face downtime or outages risk financial and reputational damage, as well as reducing partner, shareholder, and customer trust. One of the major challenges that enterprises face is implementing a robust business continuity plan. What's the solution? The answer may lie in disaster recovery tactics such as truly immutable storage and regular disaster recovery testing ...
IT spending is expected to jump nearly 10% in 2025, and organizations are now facing pressure to manage costs without slowing down critical functions like observability. To meet the challenge, leaders are turning to smarter, more cost effective business strategies. Enter stage right: OpenTelemetry, the missing piece of the puzzle that is no longer just an option but rather a strategic advantage ...
Amidst the threat of cyberhacks and data breaches, companies install several security measures to keep their business safely afloat. These measures aim to protect businesses, employees, and crucial data. Yet, employees perceive them as burdensome. Frustrated with complex logins, slow access, and constant security checks, workers decide to completely bypass all security set-ups ...
In MEAN TIME TO INSIGHT Episode 13, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses hybrid multi-cloud networking strategy ...
In high-traffic environments, the sheer volume and unpredictable nature of network incidents can quickly overwhelm even the most skilled teams, hindering their ability to react swiftly and effectively, potentially impacting service availability and overall business performance. This is where closed-loop remediation comes into the picture: an IT management concept designed to address the escalating complexity of modern networks ...
In 2025, enterprise workflows are undergoing a seismic shift. Propelled by breakthroughs in generative AI (GenAI), large language models (LLMs), and natural language processing (NLP), a new paradigm is emerging — agentic AI. This technology is not just automating tasks; it's reimagining how organizations make decisions, engage customers, and operate at scale ...
In the early days of the cloud revolution, business leaders perceived cloud services as a means of sidelining IT organizations. IT was too slow, too expensive, or incapable of supporting new technologies. With a team of developers, line of business managers could deploy new applications and services in the cloud. IT has been fighting to retake control ever since. Today, IT is back in the driver's seat, according to new research by Enterprise Management Associates (EMA) ...
In today's fast-paced and increasingly complex network environments, Network Operations Centers (NOCs) are the backbone of ensuring continuous uptime, smooth service delivery, and rapid issue resolution. However, the challenges faced by NOC teams are only growing. In a recent study, 78% state network complexity has grown significantly over the last few years while 84% regularly learn about network issues from users. It is imperative we adopt a new approach to managing today's network experiences ...
From growing reliance on FinOps teams to the increasing attention on artificial intelligence (AI), and software licensing, the Flexera 2025 State of the Cloud Report digs into how organizations are improving cloud spend efficiency, while tackling the complexities of emerging technologies ...