NetSocket and ethosIQ announced a partnership to deliver a combined platform that offers an unsurpassed customer experience.
ethosIQ will offer NetSocket's Cloud Experience Manager (CEM) as a component of the Customer Engagement Platform (CEP), its award-winning contact center solution. CEM enhances CEP by ensuring the quality of customers' call sessions.
"NetSocket's Cloud Experience Manager expands the range of business intelligence that the Customer Engagement Platform provides companies on customers' calls to their contact centers," said Scott Walker, CEO at ethosIQ. "We incorporate the best of complementary products to create a comprehensive customer service delivery platform that offers powerful functionality and an outstanding return on investment."
"The ethosIQ Customer Engagement Platform integrates seamlessly with the Cloud Experience Manager to provide real-time visibility into the total customer experience on every call to the contact center," said John White, CEO and president of NetSocket. "Together CEM and CEP offer proactive insight into eliminating network issues before they become visible to end users. The result is an optimum experience for ethosIQ customers."
ethosIQ's Customer Engagement Platform blends multiple channels in a contact center to enable a corporate-wide engagement model. CEP exposes enterprises to the customers' preferred channels to increase customer loyalty.
NetSocket's Cloud Experience Manager is an IP network assurance solution for understanding and managing the end-user experience in private, public and hybrid cloud environments. It anticipates, isolates and remediates problems in voice, video and data services without using intrusive probes. In one screen, CEM empowers network managers to address network issues before they become end-user problems. With CEM, customers can deliver a trouble-free cloud experience to their end-users that ensures higher session quality and lower support costs.
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