NetSocket Announces New CEM Unified Communications Service Assurance Solution for Branch Offices
January 14, 2013
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NetSocket announced the first in its CEM 2000 Series of products for remote and branch offices.

With CEM 2000, NetSocket expands its line of CEM unified communications service assurance solutions to meet the needs of enterprises that have a large number of distributed remote offices.

CEM 2000 offers a smaller, highly affordable footprint than previously available, reducing CAPEX for remote sites.

CEM (Cloud Experience Manager) provides comprehensive insight into network issues, reducing problem resolution time by more than 70 percent for a significantly lower total cost of ownership (TCO) and a superior user experience. More than just monitoring, CEM provides complete IP network information correlation. CEM automatically correlates session, content and topology data in real time, without probes, enabling managers to anticipate, isolate and remediate network problems. CEM's patented IP Correlation Engine finds the "needle in a haystack" in a matter of clicks rather than hours or days.

With its newly enhanced UC service assurance management interface, CEM provides proactive network service management more intuitively than ever before. The CEM GUI provides a single-pane-of-glass view of correlated session, content and topology data to deliver immediate and clear visibility of the user experience and optimized proactive problem identification and remediation with comprehensive reporting.

"Our research shows that organizations are increasingly looking to expand the benefits of network performance management solutions to more locations and users. By offering multiple network service management options to extend network visibility further out into enterprise remote sites, NetSocket's CEM 2000 is meeting the needs of a broader range of customers and enabling more organizations to leverage its solutions," said Bojan Simic, president and principal analyst, TRAC Research. "CEM 2000 is aligned with how branch offices are designed, to ensure the highest quality unified communications to remote users."

"Customers with highly distributed enterprises wanted a more affordable way to assure service quality for remote users, which is what we developed CEM 2000 to provide," said John White, CEO and president of NetSocket. "CEM has a single-system architecture that easily scales to large, medium and small environments. With CEM 2000, customers have a fully featured CEM appliance that allows them to extend network visibility to all users in their enterprise regardless of location."

The CEM 2000 joins the CEM product family, which also includes the CEM 6000 appliance, for supporting service deployment across all types of enterprises. While the CEM 2000 is designed for remote and branch offices (50-1,000 users), the CEM 6000 is designed for large offices and data centers (> 1,000 users).

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