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Network Complexity Redefines the IT Pro

Sanjay Castelino

Network complexity has defined a new competitive skillset for IT professionals, according to a new SolarWinds survey.

Driven by new technology combined with the evolving needs of IT Operations and Business Operations, the job of the IT pro is more complex than ever before.

These results are part of a wide-ranging survey of 225 US and Canada-based IT professionals, which was conducted last month in an effort to further understand the driving forces behind growing network complexity and to determine the skills IT professionals need to develop in order to stay competitive.

Over 92 percent of IT professionals said network complexity has either somewhat affected or greatly affected their role/responsibilities within the last three to five years.

Respondents indicated that the top contributing network complexity drivers across Technology, IT Operations and Business Operations were:

- Technology – smarter/more complex equipment, compute virtualization and SDN

- IT Operations – BYOD and mobility

- Business Operations – security

Network complexity is driven by many factors, both real and perceived. Two great examples are SDN, which promises to change the way networking is done in the future but is still a nascent technology, and security, a far more present and tangible problem for IT pros today. However, like other factors, IT pros know that change is a matter of life in this industry, and they are focused on trying to manage these drivers to help their businesses thrive.”

While most IT professionals generally agree that higher education sufficiently prepared them for their current role, over 70 percent said their company needs to train IT staff to be as prepared as possible for growing network complexity.

Network Complexity skillsets needed today: Over one-quarter of IT professionals surveyed said understanding of the business is the single most important skillset needed to combat the challenges of network complexity, followed closely by network engineering and information security.

Network Complexity skillsets needed in five years: When IT pros look five years into the future to determine what will be the single most important skillset needed to combat the future challenges of network complexity, information security surpasses understanding of the business – cloud, or SaaS also moved up on the radar of those surveyed.

Just as networks become more dynamic, so does the role of the IT professional. Wide-ranging network complexity drivers like BYOD, mobility and security are making a real impact on how IT pros manage their environments, suggesting that the IT pro with the broadest, most comprehensive set of skills will be better equipped than an IT specialist to tackle growing network complexity.

The survey was conducted from May 23-28, 2013, resulting in 225 survey responses from IT practitioners, managers and directors in the US and Canada from public- and private-sector small, mid-size and enterprise companies. SolarWinds will be releasing additional survey data in the coming weeks on IT professionals in the UK, Australia, Germany and Brazil.

Sanjay Castelino is Vice President of Product Marketing at SolarWinds.

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Network Complexity Redefines the IT Pro

Sanjay Castelino

Network complexity has defined a new competitive skillset for IT professionals, according to a new SolarWinds survey.

Driven by new technology combined with the evolving needs of IT Operations and Business Operations, the job of the IT pro is more complex than ever before.

These results are part of a wide-ranging survey of 225 US and Canada-based IT professionals, which was conducted last month in an effort to further understand the driving forces behind growing network complexity and to determine the skills IT professionals need to develop in order to stay competitive.

Over 92 percent of IT professionals said network complexity has either somewhat affected or greatly affected their role/responsibilities within the last three to five years.

Respondents indicated that the top contributing network complexity drivers across Technology, IT Operations and Business Operations were:

- Technology – smarter/more complex equipment, compute virtualization and SDN

- IT Operations – BYOD and mobility

- Business Operations – security

Network complexity is driven by many factors, both real and perceived. Two great examples are SDN, which promises to change the way networking is done in the future but is still a nascent technology, and security, a far more present and tangible problem for IT pros today. However, like other factors, IT pros know that change is a matter of life in this industry, and they are focused on trying to manage these drivers to help their businesses thrive.”

While most IT professionals generally agree that higher education sufficiently prepared them for their current role, over 70 percent said their company needs to train IT staff to be as prepared as possible for growing network complexity.

Network Complexity skillsets needed today: Over one-quarter of IT professionals surveyed said understanding of the business is the single most important skillset needed to combat the challenges of network complexity, followed closely by network engineering and information security.

Network Complexity skillsets needed in five years: When IT pros look five years into the future to determine what will be the single most important skillset needed to combat the future challenges of network complexity, information security surpasses understanding of the business – cloud, or SaaS also moved up on the radar of those surveyed.

Just as networks become more dynamic, so does the role of the IT professional. Wide-ranging network complexity drivers like BYOD, mobility and security are making a real impact on how IT pros manage their environments, suggesting that the IT pro with the broadest, most comprehensive set of skills will be better equipped than an IT specialist to tackle growing network complexity.

The survey was conducted from May 23-28, 2013, resulting in 225 survey responses from IT practitioners, managers and directors in the US and Canada from public- and private-sector small, mid-size and enterprise companies. SolarWinds will be releasing additional survey data in the coming weeks on IT professionals in the UK, Australia, Germany and Brazil.

Sanjay Castelino is Vice President of Product Marketing at SolarWinds.

Hot Topics

The Latest

Enterprises are under pressure to scale AI quickly. Yet despite considerable investment, adoption continues to stall. One of the most overlooked reasons is vendor sprawl ... In reality, no organization deliberately sets out to create sprawling vendor ecosystems. More often, complexity accumulates over time through well-intentioned initiatives, such as enterprise-wide digital transformation efforts, point solutions, or decentralized sourcing strategies ...

Nearly every conversation about AI eventually circles back to compute. GPUs dominate the headlines while cloud platforms compete for workloads and model benchmarks drive investment decisions. But underneath that noise, a quieter infrastructure challenge is taking shape. The real bottleneck in enterprise AI is not processing power, it is the ability to store, manage and retrieve the relentless volumes of data that AI systems generate, consume and multiply ...

The 2026 Observability Survey from Grafana Labs paints a vivid picture of an industry maturing fast, where AI is welcomed with careful conditions, SaaS economics are reshaping spending decisions, complexity remains a defining challenge, and open standards continue to underpin it all ...

The observability industry has an evolving relationship with AI. We're not skeptics, but it's clear that trust in AI must be earned ... In Grafana Labs' annual Observability Survey, 92% said they see real value in AI surfacing anomalies before they cause downtime. Another 91% endorsed AI for forecasting and root cause analysis. So while the demand is there, customers need it to be trustworthy, as the survey also found that the practitioners most enthusiastic about AI are also the most insistent on explainability ...

In the modern enterprise, the conversation around AI has moved past skepticism toward a stage of active adoption. According to our 2026 State of IT Trends Report: The Human Side of Autonomous AI, nearly 90% of IT professionals view AI as a net positive, and this optimism is well-founded. We are seeing agentic AI move beyond simple automation to actively streamlining complex data insights and eliminating the manual toil that has long hindered innovation. However, as we integrate these autonomous agents into our ecosystems, the fundamental DNA of the IT role is evolving ...

AI workloads require an enormous amount of computing power ... What's also becoming abundantly clear is just how quickly AI's computing needs are leading to enterprise systems failure. According to Cockroach Labs' State of AI Infrastructure 2026 report, enterprise systems are much closer to failure than their organizations realize. The report ... suggests AI scale could cause widespread failures in as little as one year — making it a clear risk for business performance and reliability.

The quietest week your engineering team has ever had might also be its best. No alarms going off. No escalations. No frantic Teams or Slack threads at 2 a.m. Everything humming along exactly as it should. And somewhere in a leadership meeting, someone looks at the metrics dashboard, sees a flat line of incidents and says: "Seems like things are pretty calm over there. Do we really need all those people?" ... I've spent many years in engineering, and this pattern keeps repeating ...

The gap is widening between what teams spend on observability tools and the value they receive amid surging data volumes and budget pressures, according to The Breaking Point for Observability Leaders, a report from Imply ...

Seamless shopping is a basic demand of today's boundaryless consumer — one with little patience for friction, limited tolerance for disconnected experiences and minimal hesitation in switching brands. Customers expect intuitive, highly personalized experiences and the ability to move effortlessly across physical and digital channels within the same journey. Failure to deliver can cost dearly ...

If your best engineers spend their days sorting tickets and resetting access, you are wasting talent. New global data shows that employees in the IT sector rank among the least motivated across industries. They're under a lot of pressure from many angles. Pressure to upskill and uncertainty around what agentic AI means for job security is creating anxiety. Meanwhile, these roles often function like an on-call job and require many repetitive tasks ...