Network Visibility Improves Incident Resolution Times for Network and Operations
April 04, 2014

Mike Heumann

Share this

A lack of network visibility (i.e., ability to capture, record, search and visualize network traffic) negatively impacts the ability of IT staff to identify and resolve critical application performance issues, leading to substantial losses in business productivity and revenue, according to a commissioned study conducted by Forrester Consulting on behalf of Emulex.

The study entitled Improving Incident Response: Building a More Efficient IT Infrastructure was based on a survey of 158 IT organizations with more than 1,000 employees in North America with direct responsibility for business-critical applications.

The study analyzed the current state of application availability and performance, the consequences of limited availability and performance issues, and the desire for an ideal service management automation solution.

The survey that was conducted as a part of the study revealed that network performance and network security have a direct effect on application Quality of Service (QoS), and that the increasing complexity of enterprise networks has been impacting the ability of IT organizations to maintain QoS levels.

Despite continued corporate IT investment hiring/training the best people and providing them with tools, the challenge of providing secure and highly available enterprise networks continues to increase because network operations (NetOps) and security operations (SecOps) staff often do not have the data they need to resolve critical issues.

Network visibility was identified as a critical strategy to address this issue, and to improve workforce productivity and cost management related to the identification and resolution of network and security issues in the data center.

The Forrester study focused on the key challenges facing enterprise IT staff in the face of such trends as the arrival of public/private/hybrid cloud computing, server/network virtualization, and software-as-a-service applications. While these trends are without question enabling enterprises to conduct more transactions per dollar and per second, they also can hide the factors impacting network performance and security, and hence impact the ability of IT staff to resolve these issues.

One of the key findings of the study that illustrates this was that 56 percent of the IT operations staff can resolve less than 75 percent of their performance and availability issues in 24 hours.

The importance of addressing this situation was illustrated by three conclusions from the study:

- Performance of business services and their underlying applications and transactions are affected by the network, not only to improve or maintain productivity, but also as a way to contain costs.

- As business initiatives add complexity to an already complex series of business services, networks grow in importance relative to the overall infrastructure, not only as the backbone supporting client interactions, but also as the highway between all aggregated applications that constitute a business service.

- Business productivity and IT productivity are greatly dependent upon each other.

Recent catastrophic breaches in the retail sector and network issues in the banking sector highlight the negative impact that such network issues can have, not only on the bottom line of organizations, but also on customer loyalty and an organization’s brand.

One of the key recommendations of this study was that a disciplined approach to incident response, including end-to-end visibility of network infrastructure, is critical to resolving incidents like these more effectively and to reducing the disruption such incidents has on enterprises, the IT staff of those enterprises, and on their customers.

Mike Heumann is Sr. Director, Marketing (Endace) for Emulex.

Related Links:

www.emulex.com/

Share this

The Latest

July 09, 2020

Enterprises that halted their cloud migration journey during the current global pandemic are two and a half times more likely than those that continued their move to the cloud to have experienced IT outages that negatively impacted their SLAs, according to Virtana's latest survey report The Current State of Hybrid Cloud and IT ...

July 08, 2020

Every business has the responsibility to do their part against climate change by reducing their carbon footprint while increasing sustainability and efficiency. Harnessing optimization of IT infrastructure is one method companies can use to reduce carbon footprint, improve sustainability and increase business efficiency, while also keeping costs down ...

July 07, 2020

While the adoption of continuous integration (CI) is on the rise, software engineering teams are unable to take a zero-tolerance approach to software failures, costing enterprise organizations billions annually, according to a quantitative study conducted by Undo and a Cambridge Judge Business School MBA project ...

June 25, 2020

I've had the opportunity to work with a number of organizations embarking on their AIOps journey. I always advise them to start by evaluating their needs and the possibilities AIOps can bring to them through five different levels of AIOps maturity. This is a strategic approach that allows enterprises to achieve complete automation for long-term success ...

June 24, 2020

Sumo Logic recently commissioned an independent market research study to understand the industry momentum behind continuous intelligence — and the necessity for digital organizations to embrace a cloud-native, real-time continuous intelligence platform to support the speed and agility of business for faster decision-making, optimizing security, driving new innovation and delivering world-class customer experiences. Some of the key findings include ...

June 23, 2020

When it comes to viruses, it's typically those of the computer/digital variety that IT is concerned about. But with the ongoing pandemic, IT operations teams are on the hook to maintain business functions in the midst of rapid and massive change. One of the biggest challenges for businesses is the shift to remote work at scale. Ensuring that they can continue to provide products and services — and satisfy their customers — against this backdrop is challenging for many ...

June 22, 2020

Teams tasked with developing and delivering software are under pressure to balance the business imperative for speed with high customer expectations for quality. In the course of trying to achieve this balance, engineering organizations rely on a variety of tools, techniques and processes. The 2020 State of Software Quality report provides a snapshot of the key challenges organizations encounter when it comes to delivering quality software at speed, as well as how they are approaching these hurdles. This blog introduces its key findings ...

June 18, 2020

For IT teams, run-the-business, commodity areas such as employee help desks, device support and communication platforms are regularly placed in the crosshairs for cost takeout, but these areas are also highly visible to employees. Organizations can improve employee satisfaction and business performance by building unified functions that are measured by employee experience rather than price. This approach will ultimately fund transformation, as well as increase productivity and innovation ...

June 17, 2020

In the agile DevOps framework, there is a vital piece missing; something that previous approaches to application development did well, but has since fallen by the wayside. That is, the post-delivery portion of the toolchain. Without continuous cloud optimization, the CI/CD toolchain still produces massive inefficiencies and overspend ...

June 16, 2020

The COVID-19 pandemic has exponentially accelerated digital transformation projects. To better understand where IT professionals are turning for help, we analyzed the online behaviors of IT decision-makers. Our research found an increase in demand for resources related to APM, microservices and dependence on cloud services ...