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New Compuware Benchmark Finds Wide Gap in Web Performance Among US Credit Card Issuers

Compuware Corporation has launched new website performance benchmarks for the credit card industry. According to the US Credit Card Last Mile benchmark results for September, website page load time ranged from 3.7 to 14.8 seconds, revealing a wide gap in website performance among the top credit card issuers.

According to a comScore online credit card report, 76 percent of cardholders have logged on to an account from their issuer's website. With more cardholders considering issuer websites as their leading method for engagement, providing satisfying online customer experiences has never been more important. A key component in providing an exceptional customer experience is providing fast and reliable website performance.

The US Credit Card Last Mile benchmark measures performance from the end user's desktop taking into account the impact of bandwidth, content delivery networks (CDNs), and local Internet Service Providers (ISPs). The Compuware Gomez Last Mile Benchmarks leverage the Gomez Global Performance Testing Network of more than 150,000 desktop computers connected to 2,500 local ISPs in over 168 countries around the globe. Other benchmarks for the credit card industry include the US Credit Card transaction benchmark and the US Credit Card home page benchmark which has been expanded to include six new participants.

"Research from Forrester revealed that credit card providers have one of highest correlations between customer experience and loyalty. If you provide a good customer experience, your customers will continue to use your card for future purchases. If your customer experience is poor, your customers will switch their business to a competitor," said Jonathan Ranger, Gomez Benchmark Practice Director at Compuware. "Website performance is a critical piece in providing top customer experiences and satisfaction for credit card issuers."

Gomez Benchmarks are an impartial, quantitative measurement of comparative web and mobile site performance and rank the web and mobile performance of companies across three key metrics:

* Response Time — measures the time elapsed while downloading a page or an entire multistep transaction process.

* Availability — measures the percentage of successfully completed tests out of total test attempts for the measurement period.

* Consistency — measures the standard deviation of the response time of successful tests completed.

Benchmarks are used by organizations to compare and track performance against competitors and market leaders; baseline and track performance over time; and as key indicators of success for business and IT site owners. Gomez publishes hundreds of global web and mobile performance benchmarks based on more than 20 million monthly tests across 3,000 companies in 13 countries and include:

* Home Page Backbone Benchmarks: measure the performance of the website's home page from the Internet Backbone.

* Home Page Last Mile Benchmarks: measure the performance of the home page from the end user's desktop taking into account the real user's connection speed.

* Transaction Benchmarks: measure the performance of a key business process such as ordering a product or making a stock trade.

* Mobile Benchmarks: measure the performance of mobile site's home page on the largest carriers and top devices.

The Gomez platform is the industry's leading solution for optimizing the performance of web, non-web, mobile, streaming and cloud applications. Driven by end-user experience, Gomez provides a unified view across the entire application delivery chain, from a user's browser or mobile device, across the Internet or a corporate WAN, in the cloud, to inside the data center, eliminating blind spots from the First Mile to the Last Mile.

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New Compuware Benchmark Finds Wide Gap in Web Performance Among US Credit Card Issuers

Compuware Corporation has launched new website performance benchmarks for the credit card industry. According to the US Credit Card Last Mile benchmark results for September, website page load time ranged from 3.7 to 14.8 seconds, revealing a wide gap in website performance among the top credit card issuers.

According to a comScore online credit card report, 76 percent of cardholders have logged on to an account from their issuer's website. With more cardholders considering issuer websites as their leading method for engagement, providing satisfying online customer experiences has never been more important. A key component in providing an exceptional customer experience is providing fast and reliable website performance.

The US Credit Card Last Mile benchmark measures performance from the end user's desktop taking into account the impact of bandwidth, content delivery networks (CDNs), and local Internet Service Providers (ISPs). The Compuware Gomez Last Mile Benchmarks leverage the Gomez Global Performance Testing Network of more than 150,000 desktop computers connected to 2,500 local ISPs in over 168 countries around the globe. Other benchmarks for the credit card industry include the US Credit Card transaction benchmark and the US Credit Card home page benchmark which has been expanded to include six new participants.

"Research from Forrester revealed that credit card providers have one of highest correlations between customer experience and loyalty. If you provide a good customer experience, your customers will continue to use your card for future purchases. If your customer experience is poor, your customers will switch their business to a competitor," said Jonathan Ranger, Gomez Benchmark Practice Director at Compuware. "Website performance is a critical piece in providing top customer experiences and satisfaction for credit card issuers."

Gomez Benchmarks are an impartial, quantitative measurement of comparative web and mobile site performance and rank the web and mobile performance of companies across three key metrics:

* Response Time — measures the time elapsed while downloading a page or an entire multistep transaction process.

* Availability — measures the percentage of successfully completed tests out of total test attempts for the measurement period.

* Consistency — measures the standard deviation of the response time of successful tests completed.

Benchmarks are used by organizations to compare and track performance against competitors and market leaders; baseline and track performance over time; and as key indicators of success for business and IT site owners. Gomez publishes hundreds of global web and mobile performance benchmarks based on more than 20 million monthly tests across 3,000 companies in 13 countries and include:

* Home Page Backbone Benchmarks: measure the performance of the website's home page from the Internet Backbone.

* Home Page Last Mile Benchmarks: measure the performance of the home page from the end user's desktop taking into account the real user's connection speed.

* Transaction Benchmarks: measure the performance of a key business process such as ordering a product or making a stock trade.

* Mobile Benchmarks: measure the performance of mobile site's home page on the largest carriers and top devices.

The Gomez platform is the industry's leading solution for optimizing the performance of web, non-web, mobile, streaming and cloud applications. Driven by end-user experience, Gomez provides a unified view across the entire application delivery chain, from a user's browser or mobile device, across the Internet or a corporate WAN, in the cloud, to inside the data center, eliminating blind spots from the First Mile to the Last Mile.

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A major architectural shift is underway across enterprise networks, according to a new global study from Cisco. As AI assistants, agents, and data-driven workloads reshape how work gets done, they're creating faster, more dynamic, more latency-sensitive, and more complex network traffic. Combined with the ubiquity of connected devices, 24/7 uptime demands, and intensifying security threats, these shifts are driving infrastructure to adapt and evolve ...

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The development of banking apps was supposed to provide users with convenience, control and piece of mind. However, for thousands of Halifax customers recently, a major mobile outage caused the exact opposite, leaving customers unable to check balances, or pay bills, sparking widespread frustration. This wasn't an isolated incident ... So why are these failures still happening? ...

Cyber threats are growing more sophisticated every day, and at their forefront are zero-day vulnerabilities. These elusive security gaps are exploited before a fix becomes available, making them among the most dangerous threats in today's digital landscape ... This guide will explore what these vulnerabilities are, how they work, why they pose such a significant threat, and how modern organizations can stay protected ...

The prevention of data center outages continues to be a strategic priority for data center owners and operators. Infrastructure equipment has improved, but the complexity of modern architectures and evolving external threats presents new risks that operators must actively manage, according to the Data Center Outage Analysis 2025 from Uptime Institute ...

As observability engineers, we navigate a sea of telemetry daily. We instrument our applications, configure collectors, and build dashboards, all in pursuit of understanding our complex distributed systems. Yet, amidst this flood of data, a critical question often remains unspoken, or at best, answered by gut feeling: "Is our telemetry actually good?" ... We're inviting you to participate in shaping a foundational element for better observability: the Instrumentation Score ...

We're inching ever closer toward a long-held goal: technology infrastructure that is so automated that it can protect itself. But as IT leaders aggressively employ automation across our enterprises, we need to continuously reassess what AI is ready to manage autonomously and what can not yet be trusted to algorithms ...

Much like a traditional factory turns raw materials into finished products, the AI factory turns vast datasets into actionable business outcomes through advanced models, inferences, and automation. From the earliest data inputs to the final token output, this process must be reliable, repeatable, and scalable. That requires industrializing the way AI is developed, deployed, and managed ...

Almost half (48%) of employees admit they resent their jobs but stay anyway, according to research from Ivanti ... This has obvious consequences across the business, but we're overlooking the massive impact of resenteeism and presenteeism on IT. For IT professionals tasked with managing the backbone of modern business operations, these numbers spell big trouble ...

For many B2B and B2C enterprise brands, technology isn't a core strength. Relying on overly complex architectures (like those that follow a pure MACH doctrine) has been flagged by industry leaders as a source of operational slowdown, creating bottlenecks that limit agility in volatile market conditions ...

FinOps champions crucial cross-departmental collaboration, uniting business, finance, technology and engineering leaders to demystify cloud expenses. Yet, too often, critical cost issues are softened into mere "recommendations" or "insights" — easy to ignore. But what if we adopted security's battle-tested strategy and reframed these as the urgent risks they truly are, demanding immediate action? ...