Compuware Corporation announced industry-first functionality that dramatically improves the way IT teams collaborate when resolving application exceptions and performance problems.
The siloed nature of enterprise IT departments can lead to a lack of understanding and communication between IT teams, resulting in inefficient problem-solving, slower time-to-market and rising costs. Compuware has united its revolutionary Compuware APM for Mainframe with its industry-leading Developer Productivity solutions, further breaking down barriers between Development, QA and Operations teams. Unprecedented levels of integration now enable the automated capture of detailed information about an issue, enabling Development teams to jumpstart the resolution process and accelerate the delivery of IT services.
Using Compuware APM for Mainframe (Strobe and PurePath for z/OS CICS) and Abend-AID, Operations and QA teams can quickly pinpoint the root cause of a mainframe application performance problem or exception. Operations will initiate a "fix request" right from their dashboard, which automatically gathers the contextual insights about the issue. The request is sent to the Compuware Workbench, a modernized development environment, where Development can access the full suite of Compuware's Developer Productivity solutions to re-create, debug and ultimately fix the problem.
This new functionality provides seamless collaboration between Operations and Development, a cornerstone of a DevOps model that many customers are starting to incorporate into their IT environments. Compuware Strobe and the Compuware Workbench play key roles in supporting the new find-and-fix capabilities and have individually-announced new capabilities as well.
"We know from our recent research that CIOs are experiencing frequent application failures and increasing difficulty resolving problems," said Kris Manery, SVP and GM, Compuware Mainframe Solutions. "Furthering our commitment to the z/OS platform, we are not only providing IT teams with complete visibility of application performance across the delivery chain, but we're also enabling Development to get the key details they need to quickly re-create, debug, test and ultimately resolve exceptions and problems. We believe these advancements will lead to significant productivity gains and faster time-to-market for our customers."
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