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New EMA Report: OpenTelemetry's Emerging Role in IT Performance and Availability

Pete Goldin
Editor and Publisher
APMdigest

OpenTelemetry is quickly becoming a foundational element of observability, according to a new report I wrote in partnership with Dan Twing, President and COO of Enterprise Management Associates (EMA), titled Taking Observability to the Next Level: OpenTelemetry's Emerging Role in IT Performance and Reliability. The report was sponsored by Elastic, an APMdigest sponsor, as well as Apica, Beta Systems, Dynatrace, Embrace and SolarWinds.

WEBINAR APRIL 15: Unlocking the Future of Observability: OpenTelemetry’s Role in IT Performance and Innovation

OpenTelemetry (OTel) is an open source CNCF project offering a framework and suite of tools including APIs and SDKs that facilitate the generation, collection, and exporting of telemetry data for observability platforms and related tools. OTel collects logs, metrics and traces, and is expanding data types to include profiling and many other possibilities.

This report comes at just the right time, with OpenTelemetry emerging as an essential component of modern observability. Our first objective for the research was to assess the awareness and perception of OpenTelemetry in the IT industry. We assumed the research would show that the project has some good momentum, but the results were even a bit higher than expected, with a majority (68.3%) of respondents saying they are moderately or very familiar with OTel.

OpenTelemetry also enjoys a positive perception, with half of respondents considering OpenTelemetry mature enough for implementation today, and another 31% considering it moderately mature and useful. So more than 80% basically feel that OpenTelemetry can be used now. And almost everyone surveyed (98.7%) expresses support for where OpenTelemetry is heading — a very strong vote of confidence. BTW those last two groupings include respondents that are only marginally familiar with OpenTelemetry, which suggests that OTel has a rock solid reputation.

The majority also say OpenTelemetry's role in observability is important — 61% believe OpenTelemetry is a very important or critical enabler of observability, and 57% place a similar value on the importance of OpenTelemetry to their own observability strategy.

The usage numbers are also encouraging. The report states, "Almost half (48.5%) of respondents currently use OpenTelemetry. Another 25.3% are not using OpenTelemetry yet, but are planning to implement. This means that just under 75% are either using or planning to use OpenTelemetry, a statistic that bodes well for the future of the standard. The remaining 24.8% are still evaluating, while only 1.5% of respondents had no plans to implement."

The survey findings further reflect the momentum of OpenTelemetry by showing how observability maturity correlates directly with the awareness, perception and even adoption of OpenTelemetry. A majority (64%) of survey respondents assess their own observability practices as mature or very mature, and 45% of that group are very familiar with OpenTelemetry; 67% see OpenTelemetry as very important or critical to their own observability strategy; and 61% already use OpenTelemetry.

Image
EMA

The EMA report holds much more interesting stats about OpenTelemetry that can be valuable to both observability practitioners and IT product vendors, answering questions such as:

  • Where are users deploying OpenTelemetry?
  • What are the concerns and challenges?
  • What are the benefits of OpenTelemetry?
  • What level of ROI are users gaining?
  • What are the expectations for OpenTelemetry's future?

One of the final points we made in the report: OpenTelemetry will become a competitive advantage for organizations across most industries. "One of the most consequential points to consider: the survey findings suggest that your competitors have already started using OpenTelemetry to improve digital performance, availability, and the user experience. With this in mind, if you have not already adopted OpenTelemetry, the time to start is now."

Pete Goldin is Editor and Publisher of APMdigest

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IT spending is expected to jump nearly 10% in 2025, and organizations are now facing pressure to manage costs without slowing down critical functions like observability. To meet the challenge, leaders are turning to smarter, more cost effective business strategies. Enter stage right: OpenTelemetry, the missing piece of the puzzle that is no longer just an option but rather a strategic advantage ...

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New EMA Report: OpenTelemetry's Emerging Role in IT Performance and Availability

Pete Goldin
Editor and Publisher
APMdigest

OpenTelemetry is quickly becoming a foundational element of observability, according to a new report I wrote in partnership with Dan Twing, President and COO of Enterprise Management Associates (EMA), titled Taking Observability to the Next Level: OpenTelemetry's Emerging Role in IT Performance and Reliability. The report was sponsored by Elastic, an APMdigest sponsor, as well as Apica, Beta Systems, Dynatrace, Embrace and SolarWinds.

WEBINAR APRIL 15: Unlocking the Future of Observability: OpenTelemetry’s Role in IT Performance and Innovation

OpenTelemetry (OTel) is an open source CNCF project offering a framework and suite of tools including APIs and SDKs that facilitate the generation, collection, and exporting of telemetry data for observability platforms and related tools. OTel collects logs, metrics and traces, and is expanding data types to include profiling and many other possibilities.

This report comes at just the right time, with OpenTelemetry emerging as an essential component of modern observability. Our first objective for the research was to assess the awareness and perception of OpenTelemetry in the IT industry. We assumed the research would show that the project has some good momentum, but the results were even a bit higher than expected, with a majority (68.3%) of respondents saying they are moderately or very familiar with OTel.

OpenTelemetry also enjoys a positive perception, with half of respondents considering OpenTelemetry mature enough for implementation today, and another 31% considering it moderately mature and useful. So more than 80% basically feel that OpenTelemetry can be used now. And almost everyone surveyed (98.7%) expresses support for where OpenTelemetry is heading — a very strong vote of confidence. BTW those last two groupings include respondents that are only marginally familiar with OpenTelemetry, which suggests that OTel has a rock solid reputation.

The majority also say OpenTelemetry's role in observability is important — 61% believe OpenTelemetry is a very important or critical enabler of observability, and 57% place a similar value on the importance of OpenTelemetry to their own observability strategy.

The usage numbers are also encouraging. The report states, "Almost half (48.5%) of respondents currently use OpenTelemetry. Another 25.3% are not using OpenTelemetry yet, but are planning to implement. This means that just under 75% are either using or planning to use OpenTelemetry, a statistic that bodes well for the future of the standard. The remaining 24.8% are still evaluating, while only 1.5% of respondents had no plans to implement."

The survey findings further reflect the momentum of OpenTelemetry by showing how observability maturity correlates directly with the awareness, perception and even adoption of OpenTelemetry. A majority (64%) of survey respondents assess their own observability practices as mature or very mature, and 45% of that group are very familiar with OpenTelemetry; 67% see OpenTelemetry as very important or critical to their own observability strategy; and 61% already use OpenTelemetry.

Image
EMA

The EMA report holds much more interesting stats about OpenTelemetry that can be valuable to both observability practitioners and IT product vendors, answering questions such as:

  • Where are users deploying OpenTelemetry?
  • What are the concerns and challenges?
  • What are the benefits of OpenTelemetry?
  • What level of ROI are users gaining?
  • What are the expectations for OpenTelemetry's future?

One of the final points we made in the report: OpenTelemetry will become a competitive advantage for organizations across most industries. "One of the most consequential points to consider: the survey findings suggest that your competitors have already started using OpenTelemetry to improve digital performance, availability, and the user experience. With this in mind, if you have not already adopted OpenTelemetry, the time to start is now."

Pete Goldin is Editor and Publisher of APMdigest

The Latest

Businesses that face downtime or outages risk financial and reputational damage, as well as reducing partner, shareholder, and customer trust. One of the major challenges that enterprises face is implementing a robust business continuity plan. What's the solution? The answer may lie in disaster recovery tactics such as truly immutable storage and regular disaster recovery testing ...

IT spending is expected to jump nearly 10% in 2025, and organizations are now facing pressure to manage costs without slowing down critical functions like observability. To meet the challenge, leaders are turning to smarter, more cost effective business strategies. Enter stage right: OpenTelemetry, the missing piece of the puzzle that is no longer just an option but rather a strategic advantage ...

Amidst the threat of cyberhacks and data breaches, companies install several security measures to keep their business safely afloat. These measures aim to protect businesses, employees, and crucial data. Yet, employees perceive them as burdensome. Frustrated with complex logins, slow access, and constant security checks, workers decide to completely bypass all security set-ups ...

Image
Cloudbrink's Personal SASE services provide last-mile acceleration and reduction in latency

In MEAN TIME TO INSIGHT Episode 13, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses hybrid multi-cloud networking strategy ... 

In high-traffic environments, the sheer volume and unpredictable nature of network incidents can quickly overwhelm even the most skilled teams, hindering their ability to react swiftly and effectively, potentially impacting service availability and overall business performance. This is where closed-loop remediation comes into the picture: an IT management concept designed to address the escalating complexity of modern networks ...

In 2025, enterprise workflows are undergoing a seismic shift. Propelled by breakthroughs in generative AI (GenAI), large language models (LLMs), and natural language processing (NLP), a new paradigm is emerging — agentic AI. This technology is not just automating tasks; it's reimagining how organizations make decisions, engage customers, and operate at scale ...

In the early days of the cloud revolution, business leaders perceived cloud services as a means of sidelining IT organizations. IT was too slow, too expensive, or incapable of supporting new technologies. With a team of developers, line of business managers could deploy new applications and services in the cloud. IT has been fighting to retake control ever since. Today, IT is back in the driver's seat, according to new research by Enterprise Management Associates (EMA) ...

In today's fast-paced and increasingly complex network environments, Network Operations Centers (NOCs) are the backbone of ensuring continuous uptime, smooth service delivery, and rapid issue resolution. However, the challenges faced by NOC teams are only growing. In a recent study, 78% state network complexity has grown significantly over the last few years while 84% regularly learn about network issues from users. It is imperative we adopt a new approach to managing today's network experiences ...

Image
Broadcom

From growing reliance on FinOps teams to the increasing attention on artificial intelligence (AI), and software licensing, the Flexera 2025 State of the Cloud Report digs into how organizations are improving cloud spend efficiency, while tackling the complexities of emerging technologies ...

Today, organizations are generating and processing more data than ever before. From training AI models to running complex analytics, massive datasets have become the backbone of innovation. However, as businesses embrace the cloud for its scalability and flexibility, a new challenge arises: managing the soaring costs of storing and processing this data ...