A New Look at AIOps
March 21, 2024

Dennis Drogseth

Share this

On March 26, EMA will be presenting a webinar with some surprising facts based on our Radar — AIOps: A Guide to Investing in Innovation.

In the course of EMA research over the last twelve years, the message for IT organizations looking to pursue a forward path in AIOps adoption is overall a strongly positive one. The benefits achieved are growing in diversity and value. The obstacles do remain similar, as they reflect not only on a technology purchase, but also on processes, organizations, and cultural realities.

In selecting and then evaluating the thirteen vendors included in this Radar report, our key criteria included:

■ Capabilities for self-learning to deliver predictive, prescriptive, preventative, and if/then actionable insights

■ Support for a wide range of advanced heuristics, such as multivariate analysis, machine learning, streaming data, tiered analytics, cognitive analytics, and generative AI

■ Potential use as a strategic overlay to assimilate or consolidate multiple monitoring and other toolset investments

■ Advanced levels of integrated automation to facilitate communication and action

■ Discovery and dependency mapping for enhanced analytic context

■ Support for private and public cloud, as well as hybrid and legacy environments

■ Assimilation of data from cross-domain sources in high data volumes for real-time and historical cross-domain awareness.

■ With an eye on observability, we also examined a breadth of data types (e.g., events, metrics, logs, flow, traces, configurations, etc.) with a growing move toward open source data and OpenTelemetry.

Our methodology for the Radar required that EMA complete the following steps with each of the thirteen vendors in this report:

■ Finalizing a questionnaire and sharing it with vendor – with key categories: deployment and administration, cost advantage, architecture, functionality, and vendor strength

■ Reviewing vendor inputs in a series of digital and conversational interactions

■ Interviewing customers to validate vendor claims — with 21 interviews in total

■ Analyzing the results in December 2023 and developing Radar Chart positioning and the profiles in January 2024

■ Final reviews and report generation in February/March 2024

In this webinar you'll see how and where each of the thirteen vendor positions based overall product strength (the vertical axis) and cost and administrative effectiveness (the horizontal axis).

The AIOps marketplace is clearly evolving at an accelerated rate, with an average of 100% growth in AIOps-related revenue across the thirteen vendors since 2020, with customer bases sometimes tripling or more. Both OpenTelemetry and generative AI have redefined the market in creative and positive ways. Deployment time is accelerating, along with time to achieve ROI. Volume and quality of data breadth has been substantially on the rise. And the ability to promote more informed collaboration across IT, as well as between IT and the business, is also accelerating at AIOps pace.

And indeed, 2023 was an explosive year for generative AI, with the momentum very much moving into the present. Eleven of the thirteen vendors introduced new generative AI capabilities. Some of the key areas of focus were:

■ Troubleshooting and/or analytics summarization

■ Recommendations for taking action

■ Action/automation (e.g., configuration automation, patch management, or accelerating workflow development)

■ Generating trouble ticket summaries, or more broadly improving ITSM efficiencies

■ Post-mortem analysis and recommendations for improvement

In customer interviews we looked at vendor selection, deployment, and benefits. The two following quotes are telling examples:

"We had monitoring systems all over the place, but nothing to bring them together. Our AIOps platform took all the puzzle pieces for root causes and alerts and delivered a common analysis across the broader spectrum."

"They've helped us build a bridge between the business and operations, providing tailored dashboard views driven from the same event and enrichment data, avoiding conflicts between the varied support and business areas."

AIOps can and should be transformative in enabling more effective decision-making, data sharing, and analytics-driven automation. But which vendor can most effectively address your top prioritized near-term and long-term goals?

Which vendor is a most natural fit for your current technology environment?

What roles need to be supported across Operations, ITSM, DevOps, Security, and business stakeholders?

This Radar helps to provide answers to all these questions and more in a multidimensional manner.

Dennis Drogseth is VP at Enterprise Management Associates (EMA)
Share this

The Latest

April 19, 2024

In MEAN TIME TO INSIGHT Episode 5, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses the network source of truth ...

April 18, 2024

A vast majority (89%) of organizations have rapidly expanded their technology in the past few years and three quarters (76%) say it's brought with it increased "chaos" that they have to manage, according to Situation Report 2024: Managing Technology Chaos from Software AG ...

April 17, 2024

In 2024 the number one challenge facing IT teams is a lack of skilled workers, and many are turning to automation as an answer, according to IT Trends: 2024 Industry Report ...

April 16, 2024

Organizations are continuing to embrace multicloud environments and cloud-native architectures to enable rapid transformation and deliver secure innovation. However, despite the speed, scale, and agility enabled by these modern cloud ecosystems, organizations are struggling to manage the explosion of data they create, according to The state of observability 2024: Overcoming complexity through AI-driven analytics and automation strategies, a report from Dynatrace ...

April 15, 2024

Organizations recognize the value of observability, but only 10% of them are actually practicing full observability of their applications and infrastructure. This is among the key findings from the recently completed Logz.io 2024 Observability Pulse Survey and Report ...

April 11, 2024

Businesses must adopt a comprehensive Internet Performance Monitoring (IPM) strategy, says Enterprise Management Associates (EMA), a leading IT analyst research firm. This strategy is crucial to bridge the significant observability gap within today's complex IT infrastructures. The recommendation is particularly timely, given that 99% of enterprises are expanding their use of the Internet as a primary connectivity conduit while facing challenges due to the inefficiency of multiple, disjointed monitoring tools, according to Modern Enterprises Must Boost Observability with Internet Performance Monitoring, a new report from EMA and Catchpoint ...

April 10, 2024

Choosing the right approach is critical with cloud monitoring in hybrid environments. Otherwise, you may drive up costs with features you don’t need and risk diminishing the visibility of your on-premises IT ...

April 09, 2024

Consumers ranked the marketing strategies and missteps that most significantly impact brand trust, which 73% say is their biggest motivator to share first-party data, according to The Rules of the Marketing Game, a 2023 report from Pantheon ...

April 08, 2024

Digital experience monitoring is the practice of monitoring and analyzing the complete digital user journey of your applications, websites, APIs, and other digital services. It involves tracking the performance of your web application from the perspective of the end user, providing detailed insights on user experience, app performance, and customer satisfaction ...

April 04, 2024
Modern organizations race to launch their high-quality cloud applications as soon as possible. On the other hand, time to market also plays an essential role in determining the application's success. However, without effective testing, it's hard to be confident in the final product ...