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A New Look at AIOps

Dennis Drogseth

On March 26, EMA will be presenting a webinar with some surprising facts based on our Radar — AIOps: A Guide to Investing in Innovation.

In the course of EMA research over the last twelve years, the message for IT organizations looking to pursue a forward path in AIOps adoption is overall a strongly positive one. The benefits achieved are growing in diversity and value. The obstacles do remain similar, as they reflect not only on a technology purchase, but also on processes, organizations, and cultural realities.

In selecting and then evaluating the thirteen vendors included in this Radar report, our key criteria included:

■ Capabilities for self-learning to deliver predictive, prescriptive, preventative, and if/then actionable insights

■ Support for a wide range of advanced heuristics, such as multivariate analysis, machine learning, streaming data, tiered analytics, cognitive analytics, and generative AI

■ Potential use as a strategic overlay to assimilate or consolidate multiple monitoring and other toolset investments

■ Advanced levels of integrated automation to facilitate communication and action

■ Discovery and dependency mapping for enhanced analytic context

■ Support for private and public cloud, as well as hybrid and legacy environments

■ Assimilation of data from cross-domain sources in high data volumes for real-time and historical cross-domain awareness.

■ With an eye on observability, we also examined a breadth of data types (e.g., events, metrics, logs, flow, traces, configurations, etc.) with a growing move toward open source data and OpenTelemetry.

Our methodology for the Radar required that EMA complete the following steps with each of the thirteen vendors in this report:

■ Finalizing a questionnaire and sharing it with vendor – with key categories: deployment and administration, cost advantage, architecture, functionality, and vendor strength

■ Reviewing vendor inputs in a series of digital and conversational interactions

■ Interviewing customers to validate vendor claims — with 21 interviews in total

■ Analyzing the results in December 2023 and developing Radar Chart positioning and the profiles in January 2024

■ Final reviews and report generation in February/March 2024

In this webinar you'll see how and where each of the thirteen vendor positions based overall product strength (the vertical axis) and cost and administrative effectiveness (the horizontal axis).

The AIOps marketplace is clearly evolving at an accelerated rate, with an average of 100% growth in AIOps-related revenue across the thirteen vendors since 2020, with customer bases sometimes tripling or more. Both OpenTelemetry and generative AI have redefined the market in creative and positive ways. Deployment time is accelerating, along with time to achieve ROI. Volume and quality of data breadth has been substantially on the rise. And the ability to promote more informed collaboration across IT, as well as between IT and the business, is also accelerating at AIOps pace.

And indeed, 2023 was an explosive year for generative AI, with the momentum very much moving into the present. Eleven of the thirteen vendors introduced new generative AI capabilities. Some of the key areas of focus were:

■ Troubleshooting and/or analytics summarization

■ Recommendations for taking action

■ Action/automation (e.g., configuration automation, patch management, or accelerating workflow development)

■ Generating trouble ticket summaries, or more broadly improving ITSM efficiencies

■ Post-mortem analysis and recommendations for improvement

In customer interviews we looked at vendor selection, deployment, and benefits. The two following quotes are telling examples:

"We had monitoring systems all over the place, but nothing to bring them together. Our AIOps platform took all the puzzle pieces for root causes and alerts and delivered a common analysis across the broader spectrum."

"They've helped us build a bridge between the business and operations, providing tailored dashboard views driven from the same event and enrichment data, avoiding conflicts between the varied support and business areas."

AIOps can and should be transformative in enabling more effective decision-making, data sharing, and analytics-driven automation. But which vendor can most effectively address your top prioritized near-term and long-term goals?

Which vendor is a most natural fit for your current technology environment?

What roles need to be supported across Operations, ITSM, DevOps, Security, and business stakeholders?

This Radar helps to provide answers to all these questions and more in a multidimensional manner.

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IT spending is expected to jump nearly 10% in 2025, and organizations are now facing pressure to manage costs without slowing down critical functions like observability. To meet the challenge, leaders are turning to smarter, more cost effective business strategies. Enter stage right: OpenTelemetry, the missing piece of the puzzle that is no longer just an option but rather a strategic advantage ...

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A New Look at AIOps

Dennis Drogseth

On March 26, EMA will be presenting a webinar with some surprising facts based on our Radar — AIOps: A Guide to Investing in Innovation.

In the course of EMA research over the last twelve years, the message for IT organizations looking to pursue a forward path in AIOps adoption is overall a strongly positive one. The benefits achieved are growing in diversity and value. The obstacles do remain similar, as they reflect not only on a technology purchase, but also on processes, organizations, and cultural realities.

In selecting and then evaluating the thirteen vendors included in this Radar report, our key criteria included:

■ Capabilities for self-learning to deliver predictive, prescriptive, preventative, and if/then actionable insights

■ Support for a wide range of advanced heuristics, such as multivariate analysis, machine learning, streaming data, tiered analytics, cognitive analytics, and generative AI

■ Potential use as a strategic overlay to assimilate or consolidate multiple monitoring and other toolset investments

■ Advanced levels of integrated automation to facilitate communication and action

■ Discovery and dependency mapping for enhanced analytic context

■ Support for private and public cloud, as well as hybrid and legacy environments

■ Assimilation of data from cross-domain sources in high data volumes for real-time and historical cross-domain awareness.

■ With an eye on observability, we also examined a breadth of data types (e.g., events, metrics, logs, flow, traces, configurations, etc.) with a growing move toward open source data and OpenTelemetry.

Our methodology for the Radar required that EMA complete the following steps with each of the thirteen vendors in this report:

■ Finalizing a questionnaire and sharing it with vendor – with key categories: deployment and administration, cost advantage, architecture, functionality, and vendor strength

■ Reviewing vendor inputs in a series of digital and conversational interactions

■ Interviewing customers to validate vendor claims — with 21 interviews in total

■ Analyzing the results in December 2023 and developing Radar Chart positioning and the profiles in January 2024

■ Final reviews and report generation in February/March 2024

In this webinar you'll see how and where each of the thirteen vendor positions based overall product strength (the vertical axis) and cost and administrative effectiveness (the horizontal axis).

The AIOps marketplace is clearly evolving at an accelerated rate, with an average of 100% growth in AIOps-related revenue across the thirteen vendors since 2020, with customer bases sometimes tripling or more. Both OpenTelemetry and generative AI have redefined the market in creative and positive ways. Deployment time is accelerating, along with time to achieve ROI. Volume and quality of data breadth has been substantially on the rise. And the ability to promote more informed collaboration across IT, as well as between IT and the business, is also accelerating at AIOps pace.

And indeed, 2023 was an explosive year for generative AI, with the momentum very much moving into the present. Eleven of the thirteen vendors introduced new generative AI capabilities. Some of the key areas of focus were:

■ Troubleshooting and/or analytics summarization

■ Recommendations for taking action

■ Action/automation (e.g., configuration automation, patch management, or accelerating workflow development)

■ Generating trouble ticket summaries, or more broadly improving ITSM efficiencies

■ Post-mortem analysis and recommendations for improvement

In customer interviews we looked at vendor selection, deployment, and benefits. The two following quotes are telling examples:

"We had monitoring systems all over the place, but nothing to bring them together. Our AIOps platform took all the puzzle pieces for root causes and alerts and delivered a common analysis across the broader spectrum."

"They've helped us build a bridge between the business and operations, providing tailored dashboard views driven from the same event and enrichment data, avoiding conflicts between the varied support and business areas."

AIOps can and should be transformative in enabling more effective decision-making, data sharing, and analytics-driven automation. But which vendor can most effectively address your top prioritized near-term and long-term goals?

Which vendor is a most natural fit for your current technology environment?

What roles need to be supported across Operations, ITSM, DevOps, Security, and business stakeholders?

This Radar helps to provide answers to all these questions and more in a multidimensional manner.

Hot Topics

The Latest

Businesses that face downtime or outages risk financial and reputational damage, as well as reducing partner, shareholder, and customer trust. One of the major challenges that enterprises face is implementing a robust business continuity plan. What's the solution? The answer may lie in disaster recovery tactics such as truly immutable storage and regular disaster recovery testing ...

IT spending is expected to jump nearly 10% in 2025, and organizations are now facing pressure to manage costs without slowing down critical functions like observability. To meet the challenge, leaders are turning to smarter, more cost effective business strategies. Enter stage right: OpenTelemetry, the missing piece of the puzzle that is no longer just an option but rather a strategic advantage ...

Amidst the threat of cyberhacks and data breaches, companies install several security measures to keep their business safely afloat. These measures aim to protect businesses, employees, and crucial data. Yet, employees perceive them as burdensome. Frustrated with complex logins, slow access, and constant security checks, workers decide to completely bypass all security set-ups ...

Image
Cloudbrink's Personal SASE services provide last-mile acceleration and reduction in latency

In MEAN TIME TO INSIGHT Episode 13, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses hybrid multi-cloud networking strategy ... 

In high-traffic environments, the sheer volume and unpredictable nature of network incidents can quickly overwhelm even the most skilled teams, hindering their ability to react swiftly and effectively, potentially impacting service availability and overall business performance. This is where closed-loop remediation comes into the picture: an IT management concept designed to address the escalating complexity of modern networks ...

In 2025, enterprise workflows are undergoing a seismic shift. Propelled by breakthroughs in generative AI (GenAI), large language models (LLMs), and natural language processing (NLP), a new paradigm is emerging — agentic AI. This technology is not just automating tasks; it's reimagining how organizations make decisions, engage customers, and operate at scale ...

In the early days of the cloud revolution, business leaders perceived cloud services as a means of sidelining IT organizations. IT was too slow, too expensive, or incapable of supporting new technologies. With a team of developers, line of business managers could deploy new applications and services in the cloud. IT has been fighting to retake control ever since. Today, IT is back in the driver's seat, according to new research by Enterprise Management Associates (EMA) ...

In today's fast-paced and increasingly complex network environments, Network Operations Centers (NOCs) are the backbone of ensuring continuous uptime, smooth service delivery, and rapid issue resolution. However, the challenges faced by NOC teams are only growing. In a recent study, 78% state network complexity has grown significantly over the last few years while 84% regularly learn about network issues from users. It is imperative we adopt a new approach to managing today's network experiences ...

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Broadcom

From growing reliance on FinOps teams to the increasing attention on artificial intelligence (AI), and software licensing, the Flexera 2025 State of the Cloud Report digs into how organizations are improving cloud spend efficiency, while tackling the complexities of emerging technologies ...

Today, organizations are generating and processing more data than ever before. From training AI models to running complex analytics, massive datasets have become the backbone of innovation. However, as businesses embrace the cloud for its scalability and flexibility, a new challenge arises: managing the soaring costs of storing and processing this data ...