Skip to main content

A New Look at AIOps

Dennis Drogseth

On March 26, EMA will be presenting a webinar with some surprising facts based on our Radar — AIOps: A Guide to Investing in Innovation.

In the course of EMA research over the last twelve years, the message for IT organizations looking to pursue a forward path in AIOps adoption is overall a strongly positive one. The benefits achieved are growing in diversity and value. The obstacles do remain similar, as they reflect not only on a technology purchase, but also on processes, organizations, and cultural realities.

In selecting and then evaluating the thirteen vendors included in this Radar report, our key criteria included:

■ Capabilities for self-learning to deliver predictive, prescriptive, preventative, and if/then actionable insights

■ Support for a wide range of advanced heuristics, such as multivariate analysis, machine learning, streaming data, tiered analytics, cognitive analytics, and generative AI

■ Potential use as a strategic overlay to assimilate or consolidate multiple monitoring and other toolset investments

■ Advanced levels of integrated automation to facilitate communication and action

■ Discovery and dependency mapping for enhanced analytic context

■ Support for private and public cloud, as well as hybrid and legacy environments

■ Assimilation of data from cross-domain sources in high data volumes for real-time and historical cross-domain awareness.

■ With an eye on observability, we also examined a breadth of data types (e.g., events, metrics, logs, flow, traces, configurations, etc.) with a growing move toward open source data and OpenTelemetry.

Our methodology for the Radar required that EMA complete the following steps with each of the thirteen vendors in this report:

■ Finalizing a questionnaire and sharing it with vendor – with key categories: deployment and administration, cost advantage, architecture, functionality, and vendor strength

■ Reviewing vendor inputs in a series of digital and conversational interactions

■ Interviewing customers to validate vendor claims — with 21 interviews in total

■ Analyzing the results in December 2023 and developing Radar Chart positioning and the profiles in January 2024

■ Final reviews and report generation in February/March 2024

In this webinar you'll see how and where each of the thirteen vendor positions based overall product strength (the vertical axis) and cost and administrative effectiveness (the horizontal axis).

The AIOps marketplace is clearly evolving at an accelerated rate, with an average of 100% growth in AIOps-related revenue across the thirteen vendors since 2020, with customer bases sometimes tripling or more. Both OpenTelemetry and generative AI have redefined the market in creative and positive ways. Deployment time is accelerating, along with time to achieve ROI. Volume and quality of data breadth has been substantially on the rise. And the ability to promote more informed collaboration across IT, as well as between IT and the business, is also accelerating at AIOps pace.

And indeed, 2023 was an explosive year for generative AI, with the momentum very much moving into the present. Eleven of the thirteen vendors introduced new generative AI capabilities. Some of the key areas of focus were:

■ Troubleshooting and/or analytics summarization

■ Recommendations for taking action

■ Action/automation (e.g., configuration automation, patch management, or accelerating workflow development)

■ Generating trouble ticket summaries, or more broadly improving ITSM efficiencies

■ Post-mortem analysis and recommendations for improvement

In customer interviews we looked at vendor selection, deployment, and benefits. The two following quotes are telling examples:

"We had monitoring systems all over the place, but nothing to bring them together. Our AIOps platform took all the puzzle pieces for root causes and alerts and delivered a common analysis across the broader spectrum."

"They've helped us build a bridge between the business and operations, providing tailored dashboard views driven from the same event and enrichment data, avoiding conflicts between the varied support and business areas."

AIOps can and should be transformative in enabling more effective decision-making, data sharing, and analytics-driven automation. But which vendor can most effectively address your top prioritized near-term and long-term goals?

Which vendor is a most natural fit for your current technology environment?

What roles need to be supported across Operations, ITSM, DevOps, Security, and business stakeholders?

This Radar helps to provide answers to all these questions and more in a multidimensional manner.

Hot Topics

The Latest

Pilots are everywhere, stakeholders are seeking results, businesses are pushing for new tools, and IT teams are being asked to make AI secure, reliable, and useful at scale. But as organizations move from testing AI to operationalizing it, many are discovering that the biggest barrier is not the model, the use case, or even the budget. It is the file data foundation within ...

Fast or cheap? For most of my career in engineering, speed and quality sat on opposite ends of a seesaw. The "OR" in "fast or cheap" was non-negotiable. It was expected that pushing for faster releases meant that something in quality would give way. Tightening quality controls meant the schedule slipped. Every engineering leader I know has lived some version of that tradeoff ... The seesaw is starting to level out ...

I have been building enterprise software for more than 20 years ... One thing stays true across all of it: You do not find out your foundation is wrong during the crisis. You find out when the debt comes due. For a lot of organizations, that bill is arriving now. New research ... puts hard numbers on something practitioners have been sensing for a while. The telemetry problem isn't coming. It's already here ...

The rapid growth of AI workloads is pushing traditional log management approaches to their limits, according to The State of Log Management 2026 report from Dynatrace. Modern logs have become critical to understanding, validating, and securing AI-driven decisions, helping organizations ensure reliability, compliance, and performance at scale. However, the volume and complexity of AI telemetry are overwhelming legacy tools ...

For years, secure connectivity has relied on a familiar pattern: route traffic back to centralized gateways, inspect it, and then allow access. This model worked when applications lived in a handful of data centers and users were largely confined to offices. That model is now under strain. Applications are distributed across clouds, users connect from everywhere, and real-time workloads demand performance that centralized inspection points struggle to deliver. As traffic volumes grow and latency expectations shrink, routing everything through a small number of control points has become both a performance bottleneck and a resilience risk. The future of secure connectivity requires a different approach ...

The AI experimentation phase is over, and the private cloud is where enterprise AI workloads are being deployed for security and scale, according to Private Cloud Outlook 2026, a new report from Broadcom ... 2026 marks an acceleration into a full AI tipping point. The shift is being shaped by three forces — costs, complexity, and control — that public cloud environments are increasingly failing to address for production AI at scale. Key findings from the report include ...

44% of organizations have reported an outage in the past year tied to suppressed or ignored alerts, and 78% had at least one incident where no alert was fired at all ... Engineers learned about failures from customers. That gap between what our tools report and what our customers experience is the problem DevOps teams have been quietly solving with GenAI tooling, even as most enterprises continue to run their NOCs on manual alert triage ...

Cloud outages are usually described as technical failures. When a service goes down, a dependency breaks, or a region has issues, the focus immediately shifts to infrastructure. But if you look closely at how these incidents actually unfold, the root cause is rarely the technology itself. It is almost always tied to decisions made earlier, during design, implementation, or day-to-day operations. The system behaves the way it was built. The real question is how it was built ...

77% of leaders say their teams need AI skills urgently. 64% say their organization plans to train current employees rather than hire new ones. So far, so reasonable. The part that surprised me is who's been put in charge: 34% of those leaders say IT and engineering own the AI skills mandate. Learning and Development or HR own it at 7% of organizations. That's roughly five-to-one in favor of the people who understand the tools, over the people whose actual job is teaching adults how to learn new ones ...

In the ever-evolving digital landscape, enterprises are increasingly focused on enhancing their observability stacks to gain deeper insights into their IT environments. Observability has become a cornerstone of modern IT operations, enabling organizations to monitor, diagnose, and optimize their systems with unprecedented precision. However, a critical piece of the puzzle often goes unnoticed in this transformation: IBM i ...

A New Look at AIOps

Dennis Drogseth

On March 26, EMA will be presenting a webinar with some surprising facts based on our Radar — AIOps: A Guide to Investing in Innovation.

In the course of EMA research over the last twelve years, the message for IT organizations looking to pursue a forward path in AIOps adoption is overall a strongly positive one. The benefits achieved are growing in diversity and value. The obstacles do remain similar, as they reflect not only on a technology purchase, but also on processes, organizations, and cultural realities.

In selecting and then evaluating the thirteen vendors included in this Radar report, our key criteria included:

■ Capabilities for self-learning to deliver predictive, prescriptive, preventative, and if/then actionable insights

■ Support for a wide range of advanced heuristics, such as multivariate analysis, machine learning, streaming data, tiered analytics, cognitive analytics, and generative AI

■ Potential use as a strategic overlay to assimilate or consolidate multiple monitoring and other toolset investments

■ Advanced levels of integrated automation to facilitate communication and action

■ Discovery and dependency mapping for enhanced analytic context

■ Support for private and public cloud, as well as hybrid and legacy environments

■ Assimilation of data from cross-domain sources in high data volumes for real-time and historical cross-domain awareness.

■ With an eye on observability, we also examined a breadth of data types (e.g., events, metrics, logs, flow, traces, configurations, etc.) with a growing move toward open source data and OpenTelemetry.

Our methodology for the Radar required that EMA complete the following steps with each of the thirteen vendors in this report:

■ Finalizing a questionnaire and sharing it with vendor – with key categories: deployment and administration, cost advantage, architecture, functionality, and vendor strength

■ Reviewing vendor inputs in a series of digital and conversational interactions

■ Interviewing customers to validate vendor claims — with 21 interviews in total

■ Analyzing the results in December 2023 and developing Radar Chart positioning and the profiles in January 2024

■ Final reviews and report generation in February/March 2024

In this webinar you'll see how and where each of the thirteen vendor positions based overall product strength (the vertical axis) and cost and administrative effectiveness (the horizontal axis).

The AIOps marketplace is clearly evolving at an accelerated rate, with an average of 100% growth in AIOps-related revenue across the thirteen vendors since 2020, with customer bases sometimes tripling or more. Both OpenTelemetry and generative AI have redefined the market in creative and positive ways. Deployment time is accelerating, along with time to achieve ROI. Volume and quality of data breadth has been substantially on the rise. And the ability to promote more informed collaboration across IT, as well as between IT and the business, is also accelerating at AIOps pace.

And indeed, 2023 was an explosive year for generative AI, with the momentum very much moving into the present. Eleven of the thirteen vendors introduced new generative AI capabilities. Some of the key areas of focus were:

■ Troubleshooting and/or analytics summarization

■ Recommendations for taking action

■ Action/automation (e.g., configuration automation, patch management, or accelerating workflow development)

■ Generating trouble ticket summaries, or more broadly improving ITSM efficiencies

■ Post-mortem analysis and recommendations for improvement

In customer interviews we looked at vendor selection, deployment, and benefits. The two following quotes are telling examples:

"We had monitoring systems all over the place, but nothing to bring them together. Our AIOps platform took all the puzzle pieces for root causes and alerts and delivered a common analysis across the broader spectrum."

"They've helped us build a bridge between the business and operations, providing tailored dashboard views driven from the same event and enrichment data, avoiding conflicts between the varied support and business areas."

AIOps can and should be transformative in enabling more effective decision-making, data sharing, and analytics-driven automation. But which vendor can most effectively address your top prioritized near-term and long-term goals?

Which vendor is a most natural fit for your current technology environment?

What roles need to be supported across Operations, ITSM, DevOps, Security, and business stakeholders?

This Radar helps to provide answers to all these questions and more in a multidimensional manner.

Hot Topics

The Latest

Pilots are everywhere, stakeholders are seeking results, businesses are pushing for new tools, and IT teams are being asked to make AI secure, reliable, and useful at scale. But as organizations move from testing AI to operationalizing it, many are discovering that the biggest barrier is not the model, the use case, or even the budget. It is the file data foundation within ...

Fast or cheap? For most of my career in engineering, speed and quality sat on opposite ends of a seesaw. The "OR" in "fast or cheap" was non-negotiable. It was expected that pushing for faster releases meant that something in quality would give way. Tightening quality controls meant the schedule slipped. Every engineering leader I know has lived some version of that tradeoff ... The seesaw is starting to level out ...

I have been building enterprise software for more than 20 years ... One thing stays true across all of it: You do not find out your foundation is wrong during the crisis. You find out when the debt comes due. For a lot of organizations, that bill is arriving now. New research ... puts hard numbers on something practitioners have been sensing for a while. The telemetry problem isn't coming. It's already here ...

The rapid growth of AI workloads is pushing traditional log management approaches to their limits, according to The State of Log Management 2026 report from Dynatrace. Modern logs have become critical to understanding, validating, and securing AI-driven decisions, helping organizations ensure reliability, compliance, and performance at scale. However, the volume and complexity of AI telemetry are overwhelming legacy tools ...

For years, secure connectivity has relied on a familiar pattern: route traffic back to centralized gateways, inspect it, and then allow access. This model worked when applications lived in a handful of data centers and users were largely confined to offices. That model is now under strain. Applications are distributed across clouds, users connect from everywhere, and real-time workloads demand performance that centralized inspection points struggle to deliver. As traffic volumes grow and latency expectations shrink, routing everything through a small number of control points has become both a performance bottleneck and a resilience risk. The future of secure connectivity requires a different approach ...

The AI experimentation phase is over, and the private cloud is where enterprise AI workloads are being deployed for security and scale, according to Private Cloud Outlook 2026, a new report from Broadcom ... 2026 marks an acceleration into a full AI tipping point. The shift is being shaped by three forces — costs, complexity, and control — that public cloud environments are increasingly failing to address for production AI at scale. Key findings from the report include ...

44% of organizations have reported an outage in the past year tied to suppressed or ignored alerts, and 78% had at least one incident where no alert was fired at all ... Engineers learned about failures from customers. That gap between what our tools report and what our customers experience is the problem DevOps teams have been quietly solving with GenAI tooling, even as most enterprises continue to run their NOCs on manual alert triage ...

Cloud outages are usually described as technical failures. When a service goes down, a dependency breaks, or a region has issues, the focus immediately shifts to infrastructure. But if you look closely at how these incidents actually unfold, the root cause is rarely the technology itself. It is almost always tied to decisions made earlier, during design, implementation, or day-to-day operations. The system behaves the way it was built. The real question is how it was built ...

77% of leaders say their teams need AI skills urgently. 64% say their organization plans to train current employees rather than hire new ones. So far, so reasonable. The part that surprised me is who's been put in charge: 34% of those leaders say IT and engineering own the AI skills mandate. Learning and Development or HR own it at 7% of organizations. That's roughly five-to-one in favor of the people who understand the tools, over the people whose actual job is teaching adults how to learn new ones ...

In the ever-evolving digital landscape, enterprises are increasingly focused on enhancing their observability stacks to gain deeper insights into their IT environments. Observability has become a cornerstone of modern IT operations, enabling organizations to monitor, diagnose, and optimize their systems with unprecedented precision. However, a critical piece of the puzzle often goes unnoticed in this transformation: IBM i ...