New Relic Achieves HITRUST Certification
April 13, 2022
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New Relic announced that the New Relic One Platform hosted in Amazon Web Services (AWS) has earned Certified status for information security by HITRUST.

HITRUST Risk-based, 2-year (r2) Certified status demonstrates that the organization’s New Relic One Platform hosted in Amazon Web Services (AWS) has met key regulations and industry-defined requirements and is appropriately managing risk. By including federal and state regulations, standards, and frameworks, and incorporating a risk-based approach, the HITRUST Assurance Program helps organizations address security and data protection challenges through a comprehensive and flexible framework of prescriptive and scalable security controls.

The certification follows the launch of New Relic’s industry-first HIPPA-compliant observability platform, making it the first and only in the industry to attain these achievements for its full platform. By earning the HITRUST Risk-based, 2-year (r2) Certified status, New Relic meets industry-defined regulations to secure patient Protected Health Information (PHI) when managing telemetry data.

As healthcare and life sciences organizations accelerated their digital transformation journeys during the COVID pandemic, Observability became business critical for them to ensure world-class digital experiences for their patients, providers and partners. However, adopting best-in-breed Observability practices has been a challenge for engineering teams, as most Observability solutions do not meet the required security and data protection regulations. The most difficult challenge has been around securing patient PHI. This launch helps overcome this critical challenge by ensuring that all of the telemetry data collected in New Relic ―including metrics, events, logs and traces―is part of a HIPAA-compliant and HITRUST Risk-based, 2-year (r2) Certified solution.

New Relic’s HIPAA-compliant and HITRUST Risk-based, 2-year (r2) Certified solution is generally available for eligible New Relic customers, with the company signing Business Associate Agreements (BAAs) to protect patient health information spanning cloud and on-premises environments. In addition, New Relic enables customer success with a strong regulatory posture in security, privacy and compliance, including SOC2, GDPR, and FedRAMP.

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