
New Relic announced a new integration with Atlassian.
New Relic is integrated into Atlassian’s new capability to track incidents in Jira Software. The integration empowers engineering teams to bolster their incident management and resolution practices with insights gained from software issues detected in New Relic. This enables organizations to more effectively manage current incidents and prevent future ones, freeing more time for product innovation.
The Incidents tab in Jira sends incidents from New Relic and other tools to Jira, allowing teams to quickly learn about the incident and focus on identifying the affected services, entities, and issues. By surfacing post-incident reviews (PIRs) in Jira, teams can assign and manage preventative work to reduce the frequency and volume of costly incidents. New Relic is the first and only observability provider to offer an integration available in early access to Jira customers, which helped shape Jira's new capability.
“At New Relic, we believe in meeting engineers where they are, enabling them to do their best work with their preferred tools. We are delighted to be the first observability platform to integrate with the incidents tab in Jira,” said New Relic Chief Design and Strategy Officer Peter Pezaris. “With our natively-connected solution, we hope to expand access to observability by bringing the right insights into engineers’ existing workflows, helping them manage their work more effectively with the best-of-breed tools they use every day.”
Key benefits of the integration include:
- Enhance incident detection and visibility: Enable development teams to monitor their code’s performance in production and identify associated issues in Jira Software.
- Avoid screen swivel, speed up resolution: Link and create Jira issues with pre-populated incident details from New Relic to help resolve critical issues faster and reduce downtime.
- Prioritize and streamline workflows: Review incidents by priority, affected service, and status to quickly identify incidents that require a team’s attention.
- Establish proactive practices: Create PIRs that include real-time New Relic data to help teams understand root causes, remediation options, and how to prevent recurring incidents.
“We’re on a mission to bring software development and IT operations teams closer together so they can deliver consistently high performing software to their customers,” said Suzie Prince, Head of Product, DevOps, Atlassian. “The New Relic integration automatically surfaces insights and observability data in the new Incidents tab in Jira to further improve collaboration between teams. This can help teams move quickly on active incidents and take action to prevent recurring incidents.”
The New Relic integration for the Jira Incidents tab is the latest collaboration between New Relic and Atlassian. It builds on the recent New Relic errors inbox integration with Jira for error tracking, the Bitbucket quickstart in New Relic Instant Observability to monitor and optimize deployments, and New Relic alerts integration with Jira to help the right teams get the right information in the software development lifecycle.
The Incidents tab in Jira is currently available in early access.
The Latest
AI is the catalyst for significant investment in data teams as enterprises require higher-quality data to power their AI applications, according to the State of Analytics Engineering Report from dbt Labs ...
Misaligned architecture can lead to business consequences, with 93% of respondents reporting negative outcomes such as service disruptions, high operational costs and security challenges ...
A Gartner analyst recently suggested that GenAI tools could create 25% time savings for network operational teams. Where might these time savings come from? How are GenAI tools helping NetOps teams today, and what other tasks might they take on in the future as models continue improving? In general, these savings come from automating or streamlining manual NetOps tasks ...
IT and line-of-business teams are increasingly aligned in their efforts to close the data gap and drive greater collaboration to alleviate IT bottlenecks and offload growing demands on IT teams, according to The 2025 Automation Benchmark Report: Insights from IT Leaders on Enterprise Automation & the Future of AI-Driven Businesses from Jitterbit ...
A large majority (86%) of data management and AI decision makers cite protecting data privacy as a top concern, with 76% of respondents citing ROI on data privacy and AI initiatives across their organization, according to a new Harris Poll from Collibra ...
According to Gartner, Inc. the following six trends will shape the future of cloud over the next four years, ultimately resulting in new ways of working that are digital in nature and transformative in impact ...
2020 was the equivalent of a wedding with a top-shelf open bar. As businesses scrambled to adjust to remote work, digital transformation accelerated at breakneck speed. New software categories emerged overnight. Tech stacks ballooned with all sorts of SaaS apps solving ALL the problems — often with little oversight or long-term integration planning, and yes frequently a lot of duplicated functionality ... But now the music's faded. The lights are on. Everyone from the CIO to the CFO is checking the bill. Welcome to the Great SaaS Hangover ...
Regardless of OpenShift being a scalable and flexible software, it can be a pain to monitor since complete visibility into the underlying operations is not guaranteed ... To effectively monitor an OpenShift environment, IT administrators should focus on these five key elements and their associated metrics ...
An overwhelming majority of IT leaders (95%) believe the upcoming wave of AI-powered digital transformation is set to be the most impactful and intensive seen thus far, according to The Science of Productivity: AI, Adoption, And Employee Experience, a new report from Nexthink ...
Overall outage frequency and the general level of reported severity continue to decline, according to the Outage Analysis 2025 from Uptime Institute. However, cyber security incidents are on the rise and often have severe, lasting impacts ...