New Relic launched new capabilities in New Relic Applied Intelligence to help engineers detect, understand, and resolve incidents faster than ever.

This latest update to New Relic One allows engineers to uncover anomalies automatically, now enabled by default and available for free to all users. Engineers can now also see the probable root cause of every incident from any data source automatically, with guidance on suggested responders on their team who may be best equipped to revolve each issue. Also available in public beta, engineers can quickly spot patterns and outliers in all of their log data using machine learning (ML) to dramatically reduce troubleshooting time.

“AIOps has promised engineers the ability to harness AI and machine learning to predict possible issues, determine root causes, and intelligently drive automation to resolve them,” said Bill Staples, President & CPO at New Relic. “Despite the hype, many DevOps and SRE teams have struggled to achieve the value of AIOps, as steep learning curves, long implementation and training times, prohibitive pricing, and lack of confidence in AI and machine learning have stood in the way. With our next-gen AIOps capabilities launched today, New Relic is solving these challenges, putting the power of observability in the hands of every engineer to finally deliver the promised value of AIOps to everyone.”

The modern capabilities now available in New Relic Applied Intelligence are designed to deliver on the promise of AIOps with speed of deployment, out of the box integrations, ease of use, and simplicity to help engineers quickly and easily:

- Detect unusual changes instantly: Automatically spot anomalies based on golden signals like throughput, errors, and latency across all applications, services, and log data. Engineers get notified in Slack and other collaboration tools, and can troubleshoot faster with in-depth anomaly analytics to detect potential problems early, before they impact customers.

- Cut down alert noise from any source: Instead of alert storms across multiple tools, events are auto-correlated based on time, context from alert messages, and now relationship data across systems so engineers see one issue with all the data needed to take action. Pre-trained ML models accelerate speed to value by eliminating steep and costly learning curves.

- Get to root cause faster: Eliminate guesswork and solve problems faster with automatic insights into the probable root cause for incidents. Engineers can quickly see why each open issue occurred, which services and systems are impacted, and what action is needed for resolution. They get ML-based guidance on suggested responders on their team who may be best equipped to revolve each issue.

- Detect patterns and outliers in log data: Machine learning detects patterns and outliers in log data to reduce troubleshooting time. Engineers can explore millions of log messages with a single click and reduce manual querying by automatically clustering their log data to quickly find anomalous patterns and problematic needles in the haystack. Because New Relic uniquely enables teams to instrument all telemetry data from any source in one place, log patterns are stored in New Relic's Telemetry Data Platform as events. This enables engineers to easily create dashboards, alerts, and queries based on log patterns for faster rollup analysis and troubleshooting of trends in their log data.

- Integrate seamlessly with PagerDuty and other popular incident management tools: Eliminate the toil of managing incidents across tools via a new integration that synchronizes the state of correlated issues in New Relic bi-directionally with PagerDuty and other popular incident management tools. As the state of correlated issues changes in New Relic and these platforms, they are all now automatically updated to help on-call engineers manage and resolve incidents more efficiently and effectively.

New Relic’s new AIOps capabilities are generally available today to all New Relic Applied Intelligence customers.

Anomaly detection is available now and enabled for all customers at no additional charge, including New Relic free tier users.

Log Patterns is now available in public beta.