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New Relic Joins the Atlassian Platform Partner Program

New Relic joined the Atlassian Platform Partner Program as part of the Atlassian Open DevOps solution that integrates Jira Software with popular DevOps tools.

New Relic has integrated errors inbox with Jira Software to empower developers to easily access and set up full stack error tracking and software performance monitoring from inside Jira Software, Atlassian’s issue and project management tool. With this integration, developers can create Jira Software issues directly within errors inbox, the New Relic platform functionality for error tracking.

This announcement coincides with the launch of the Jira Software toolchain page, which helps developer teams to discover and install DevOps tools to improve DevOps practices across their software development lifecycle.

“As applications grow more complex, developers need a system in place to proactively fix errors before the customer experience is impacted,” said Peter Pezaris, SVP, Strategy and User Experience at New Relic. “Errors inbox for Jira Software, which builds on the strong history between New Relic and Atlassian, makes developers’ lives easier by allowing them to get to the root cause faster with full error details — including stack traces — and alerts whenever a critical, customer-impacting error arises. Ticketing is made easier, too, as teams can instantly create Jira Software issues with all the right information, without leaving their error management workflow.”

Key benefits and capabilities of the New Relic and Jira Software integration include:

- Track, triage, and resolve errors in one place: Errors are grouped and displayed on a single screen for visibility and easy triaging. Tackle errors across the full application stack with APM, RUM, Mobile, and Serverless (Lambda Functions) data tracked.

- Resolve errors before impacting customers: Proactively review and triage errors before they affect customers. Get to the root cause faster with full error details, including stack traces and logs in context, provided in the error inbox.

- Collaborate across teams: Squash bugs as a team with shared error visibility, shared comments, and an integration with Slack.

- Create Jira Software issues with a click: With the new integration, set up templates and quickly file Jira ​​Software issues containing error details, associated issues, and direct links to the stack trace and entities in New Relic for easy debugging.

“Atlassian and New Relic share a vision to improve the developer experience by meeting users where they are and allowing them to use the tools they know and love,” said Bryant Lee, VP of Partnerships and Developer Experience at Atlassian. “We are excited to include New Relic errors inbox as an app in the Jira Software toolchain page, which makes it easier for millions of users to discover and connect DevOps apps used throughout the software development lifecycle to fill gaps in the toolchain as their DevOps practices evolve.”

The Jira Software toolchain page is the latest collaboration between New Relic and Atlassian. The integration builds on the recent launch of the Bitbucket quickstart in New Relic Instant Observability, which gives engineers visibility into the health and performance of their Bitbucket pipelines to continuously improve and optimize their deployments. Developers can also connect Jira Software to New Relic alerts to help the right teams get the right information in the software development life cycle.

Errors inbox for Jira Software is available for free to all New Relic full platform users and Jira Cloud users.

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New Relic Joins the Atlassian Platform Partner Program

New Relic joined the Atlassian Platform Partner Program as part of the Atlassian Open DevOps solution that integrates Jira Software with popular DevOps tools.

New Relic has integrated errors inbox with Jira Software to empower developers to easily access and set up full stack error tracking and software performance monitoring from inside Jira Software, Atlassian’s issue and project management tool. With this integration, developers can create Jira Software issues directly within errors inbox, the New Relic platform functionality for error tracking.

This announcement coincides with the launch of the Jira Software toolchain page, which helps developer teams to discover and install DevOps tools to improve DevOps practices across their software development lifecycle.

“As applications grow more complex, developers need a system in place to proactively fix errors before the customer experience is impacted,” said Peter Pezaris, SVP, Strategy and User Experience at New Relic. “Errors inbox for Jira Software, which builds on the strong history between New Relic and Atlassian, makes developers’ lives easier by allowing them to get to the root cause faster with full error details — including stack traces — and alerts whenever a critical, customer-impacting error arises. Ticketing is made easier, too, as teams can instantly create Jira Software issues with all the right information, without leaving their error management workflow.”

Key benefits and capabilities of the New Relic and Jira Software integration include:

- Track, triage, and resolve errors in one place: Errors are grouped and displayed on a single screen for visibility and easy triaging. Tackle errors across the full application stack with APM, RUM, Mobile, and Serverless (Lambda Functions) data tracked.

- Resolve errors before impacting customers: Proactively review and triage errors before they affect customers. Get to the root cause faster with full error details, including stack traces and logs in context, provided in the error inbox.

- Collaborate across teams: Squash bugs as a team with shared error visibility, shared comments, and an integration with Slack.

- Create Jira Software issues with a click: With the new integration, set up templates and quickly file Jira ​​Software issues containing error details, associated issues, and direct links to the stack trace and entities in New Relic for easy debugging.

“Atlassian and New Relic share a vision to improve the developer experience by meeting users where they are and allowing them to use the tools they know and love,” said Bryant Lee, VP of Partnerships and Developer Experience at Atlassian. “We are excited to include New Relic errors inbox as an app in the Jira Software toolchain page, which makes it easier for millions of users to discover and connect DevOps apps used throughout the software development lifecycle to fill gaps in the toolchain as their DevOps practices evolve.”

The Jira Software toolchain page is the latest collaboration between New Relic and Atlassian. The integration builds on the recent launch of the Bitbucket quickstart in New Relic Instant Observability, which gives engineers visibility into the health and performance of their Bitbucket pipelines to continuously improve and optimize their deployments. Developers can also connect Jira Software to New Relic alerts to help the right teams get the right information in the software development life cycle.

Errors inbox for Jira Software is available for free to all New Relic full platform users and Jira Cloud users.

The Latest

Enterprises today operate in a real-time environment where uninterrupted access to trusted data has become a baseline expectation for users, applications and automated systems. Traditional DataOps models, built on manual effort and human triage, cannot keep pace with this always active demand. AI agents are emerging as the operational backbone, ensuring consistent data availability, reinforcing trustworthiness and enabling a level of scale that manual processes cannot achieve ...

For decades, trust in the digital workplace rested on familiar signals. We trusted faces on video calls, voices on the phone, and emails that appeared to come from people we knew. These cues felt human and intuitive. They anchored how decisions were made, approvals were granted, and access was authorized. AI-powered deepfakes have quietly broken that model ...

Cloud migration was supposed to be a one-way door. For most enterprises, it turns out it isn't. Cloud data repatriation is a real and growing trend. A new survey ... finds that 89% of organizations plan to expand their on-premises infrastructure footprint over the next two years — and 75% have already moved at least some workloads back from public cloud in the past 24 months. The findings point to a broad rethinking of where data belongs ...

Over the past few years, large language models (LLMs) have revolutionized the software industry. Given their ability to excel at multi-step reasoning, LLMs have helped enterprises streamline workflows and adapt to the unknown. However, employing such models comes with sky-high costs, latency issues, and limited flexibility. In the realm of IT operations, it is generally wiser to employ smaller, domain-specific models instead ...

For years, DevOps teams operated under a simple assumption: collect enough telemetry, and you can find and fix any problem. That assumption is breaking down. Modern enterprises now operate across microservices, hybrid cloud environments, APIs, Kubernetes, and highly automated delivery pipelines. Releases happen continuously, dependencies shift constantly, and failures spread faster than teams can diagnose them ...

New Relic surveyed IT and engineering leaders from the media and entertainment (M&E) sector to understand what's working — and where challenges persist with their observability practices. The findings reveal how M&E organizations are navigating rising platform complexity, audience expectations, and AI-driven change. Below are five takeaways that stand out ...

Let me start with something I've seen play out more times than I can count. A team hits a wall with the cloud. Costs creep up, then spike. Performance starts to feel inconsistent. Someone in finance asks a simple question like "why did this double?" and nobody has a clean answer ... Maybe this isn't the right place for everything. That realization feels like a breakthrough, like you've identified the problem. In reality, you've just identified the starting line ...

In MEAN TIME TO INSIGHT Episode 24, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses network observability tool sprawl ... 

In cloud-native systems, scaling is often as simple as moving a slider. For on-premise databases, the stakes are different. Over-provisioning hardware is expensive. Under-provisioning leads to performance bottlenecks that are difficult to fix once the equipment is in the rack ...

When most people think about cybersecurity, they picture firewalls, encryption, and access controls — technical tools designed to protect systems and data. But beneath the technology lies a deeper set of principles about trust, decision-making, and resilience ... The best leaders don't eliminate risk. They manage it intelligently. And in many ways, cybersecurity offers a surprisingly useful playbook for doing exactly that ...