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New Relic Launches Session Replay

New Relic launched New Relic Session Replay to provide engineers with vital context through a video-like playback feature to reproduce and resolve issues faster.

With this, engineers gain a deeper understanding of users’ interactions and optimize digital experiences with a granular view of telemetry data, down to the code level. Provided as an integrated capability of the New Relic all-in-one observability platform, engineers now have a cost-effective way to capture and scale the number of sessions while also increasing data flow and driving new users to the New Relic platform.

New Relic Session Replay puts cost and value at the forefront as the affordable solution through usage-based consumption pricing, with no new contracts or hidden fees—allowing engineering teams to scale with confidence as user sessions and data volume increases.

The solution also extends the scope of New Relic Digital Experience Monitoring (DEM) capabilities, including browser, mobile, and synthetic monitoring, and combines the power of full-stack and development cycle insights from New Relic APM 360. All of this helps engineers quickly identify and resolve issues with greater precision and efficiency for greater annual ROI. Strong data privacy and compliance measures like encryption and obfuscation are enabled by default, allowing engineers to analyze user interactions while keeping Personally Identifiable Information (PII) secure and protected.

Key benefits and capabilities include:

- Playback and improve user experience: Quickly identify bottlenecks and pain points in the user journey with a detailed video-like playback of user actions.

- Fix code-level issues: Access granular traces and error details to identify the exact code responsible for performance issues and get to the root cause faster.

- Gain contextual awareness: Understand complete front-end user behavior and underlying factors by analyzing user actions across your environment alongside code-level telemetry data from the New Relic platform.

- Ensure user privacy: Protect users with client-side privacy obfuscation and encryption to ensure the privacy of their data.

- Use Generative AI assistance: Coming soon, use New Relic Grok (now in limited preview) to ask any questions in natural language.

“Finding the root cause of issues and customer pain points in modern digital businesses can be complicated and take a significant amount of time,” said IDC Group Vice President Stephen Elliot. “By leveraging a Session Replay capability, engineering teams can pinpoint where the issue happened and see how the customer responded, allowing them to fix issues faster and deliver a better customer experience. Even so, this can often be a hidden cost, so any solution that builds it into an existing product and makes it available on a consumption basis is a win for customers.”

“With New Relic Session Replay, we’re combining the power to play back user interactions with our unified telemetry and all-in-one observability platform—all without breaking the bank,” said New Relic Chief Product Officer Manav Khurana. “By adding Session Replay into our existing platform, we’re providing our customers with the capabilities needed to create better, more consistent digital experiences while also ensuring an economic way for customers to scale their observability often at a fraction of the cost compared to other solutions.”

New Relic Session Replay is now available to users worldwide in limited preview.

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New Relic Launches Session Replay

New Relic launched New Relic Session Replay to provide engineers with vital context through a video-like playback feature to reproduce and resolve issues faster.

With this, engineers gain a deeper understanding of users’ interactions and optimize digital experiences with a granular view of telemetry data, down to the code level. Provided as an integrated capability of the New Relic all-in-one observability platform, engineers now have a cost-effective way to capture and scale the number of sessions while also increasing data flow and driving new users to the New Relic platform.

New Relic Session Replay puts cost and value at the forefront as the affordable solution through usage-based consumption pricing, with no new contracts or hidden fees—allowing engineering teams to scale with confidence as user sessions and data volume increases.

The solution also extends the scope of New Relic Digital Experience Monitoring (DEM) capabilities, including browser, mobile, and synthetic monitoring, and combines the power of full-stack and development cycle insights from New Relic APM 360. All of this helps engineers quickly identify and resolve issues with greater precision and efficiency for greater annual ROI. Strong data privacy and compliance measures like encryption and obfuscation are enabled by default, allowing engineers to analyze user interactions while keeping Personally Identifiable Information (PII) secure and protected.

Key benefits and capabilities include:

- Playback and improve user experience: Quickly identify bottlenecks and pain points in the user journey with a detailed video-like playback of user actions.

- Fix code-level issues: Access granular traces and error details to identify the exact code responsible for performance issues and get to the root cause faster.

- Gain contextual awareness: Understand complete front-end user behavior and underlying factors by analyzing user actions across your environment alongside code-level telemetry data from the New Relic platform.

- Ensure user privacy: Protect users with client-side privacy obfuscation and encryption to ensure the privacy of their data.

- Use Generative AI assistance: Coming soon, use New Relic Grok (now in limited preview) to ask any questions in natural language.

“Finding the root cause of issues and customer pain points in modern digital businesses can be complicated and take a significant amount of time,” said IDC Group Vice President Stephen Elliot. “By leveraging a Session Replay capability, engineering teams can pinpoint where the issue happened and see how the customer responded, allowing them to fix issues faster and deliver a better customer experience. Even so, this can often be a hidden cost, so any solution that builds it into an existing product and makes it available on a consumption basis is a win for customers.”

“With New Relic Session Replay, we’re combining the power to play back user interactions with our unified telemetry and all-in-one observability platform—all without breaking the bank,” said New Relic Chief Product Officer Manav Khurana. “By adding Session Replay into our existing platform, we’re providing our customers with the capabilities needed to create better, more consistent digital experiences while also ensuring an economic way for customers to scale their observability often at a fraction of the cost compared to other solutions.”

New Relic Session Replay is now available to users worldwide in limited preview.

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IT spending is expected to jump nearly 10% in 2025, and organizations are now facing pressure to manage costs without slowing down critical functions like observability. To meet the challenge, leaders are turning to smarter, more cost effective business strategies. Enter stage right: OpenTelemetry, the missing piece of the puzzle that is no longer just an option but rather a strategic advantage ...

Amidst the threat of cyberhacks and data breaches, companies install several security measures to keep their business safely afloat. These measures aim to protect businesses, employees, and crucial data. Yet, employees perceive them as burdensome. Frustrated with complex logins, slow access, and constant security checks, workers decide to completely bypass all security set-ups ...

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In the early days of the cloud revolution, business leaders perceived cloud services as a means of sidelining IT organizations. IT was too slow, too expensive, or incapable of supporting new technologies. With a team of developers, line of business managers could deploy new applications and services in the cloud. IT has been fighting to retake control ever since. Today, IT is back in the driver's seat, according to new research by Enterprise Management Associates (EMA) ...

In today's fast-paced and increasingly complex network environments, Network Operations Centers (NOCs) are the backbone of ensuring continuous uptime, smooth service delivery, and rapid issue resolution. However, the challenges faced by NOC teams are only growing. In a recent study, 78% state network complexity has grown significantly over the last few years while 84% regularly learn about network issues from users. It is imperative we adopt a new approach to managing today's network experiences ...

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