New Relic, a provider of SaaS-based cloud application performance management, partnered with PagerDuty, an alarm dispatching service for system administrators and support teams.
New Relic and PagerDuty have integrated their services to provide customers with enhanced alerting on web application performance via phone call and SMS messaging. New Relic customers can now trigger, acknowledge, and resolve incidents directly in PagerDuty.
PagerDuty is an alarm dispatching and on-call management service for system administrators and support teams. PagerDuty collects alerts from your business's existing monitoring tools and calls or SMSes the engineer on duty if there's a problem. PagerDuty provides sophisticated on-call management features typically found only in high-price enterprise solutions. Its on-call schedules, alarm escalations, telephone alerts, and phone-based incident management ensure that IT support staff are rapidly notified of any system problem.
The enhanced integration with New Relic proactively alerts application teams of potential issues in real time to enable rapid triage and remediation of performance issues before they affect end users.
"The addition of PagerDuty as a key integration partner adds a critical capability to New Relic's alerting system, creating a complete on-call web application management tool," said Bill Lapcevic, New Relic's VP of Business Development. "New Relic users are now able to triage and fix problems more quickly and minimize expensive application downtime."
"The New Relic integration allows developers and sysadmins to find out about critical problems in their web application stack faster, potentially even in the middle of the night." said Alex Solomon, PagerDuty's CEO. "Being able to receive phone and SMS alerts when a component of our web stack breaks is really valuable; our engineering team has been using this internally for over two months, so we know from experience."
To get started, users need a New Relic Standard or Pro subscription and a PagerDuty account. Then, they can authorize the PagerDuty integration by following a few simple steps. Once authorized, customers can select the escalation policy to use for New Relic incidents.
The Latest
According to Auvik's 2025 IT Trends Report, 60% of IT professionals feel at least moderately burned out on the job, with 43% stating that their workload is contributing to work stress. At the same time, many IT professionals are naming AI and machine learning as key areas they'd most like to upskill ...
Businesses that face downtime or outages risk financial and reputational damage, as well as reducing partner, shareholder, and customer trust. One of the major challenges that enterprises face is implementing a robust business continuity plan. What's the solution? The answer may lie in disaster recovery tactics such as truly immutable storage and regular disaster recovery testing ...
IT spending is expected to jump nearly 10% in 2025, and organizations are now facing pressure to manage costs without slowing down critical functions like observability. To meet the challenge, leaders are turning to smarter, more cost effective business strategies. Enter stage right: OpenTelemetry, the missing piece of the puzzle that is no longer just an option but rather a strategic advantage ...
Amidst the threat of cyberhacks and data breaches, companies install several security measures to keep their business safely afloat. These measures aim to protect businesses, employees, and crucial data. Yet, employees perceive them as burdensome. Frustrated with complex logins, slow access, and constant security checks, workers decide to completely bypass all security set-ups ...
In MEAN TIME TO INSIGHT Episode 13, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses hybrid multi-cloud networking strategy ...
In high-traffic environments, the sheer volume and unpredictable nature of network incidents can quickly overwhelm even the most skilled teams, hindering their ability to react swiftly and effectively, potentially impacting service availability and overall business performance. This is where closed-loop remediation comes into the picture: an IT management concept designed to address the escalating complexity of modern networks ...
In 2025, enterprise workflows are undergoing a seismic shift. Propelled by breakthroughs in generative AI (GenAI), large language models (LLMs), and natural language processing (NLP), a new paradigm is emerging — agentic AI. This technology is not just automating tasks; it's reimagining how organizations make decisions, engage customers, and operate at scale ...
In the early days of the cloud revolution, business leaders perceived cloud services as a means of sidelining IT organizations. IT was too slow, too expensive, or incapable of supporting new technologies. With a team of developers, line of business managers could deploy new applications and services in the cloud. IT has been fighting to retake control ever since. Today, IT is back in the driver's seat, according to new research by Enterprise Management Associates (EMA) ...
In today's fast-paced and increasingly complex network environments, Network Operations Centers (NOCs) are the backbone of ensuring continuous uptime, smooth service delivery, and rapid issue resolution. However, the challenges faced by NOC teams are only growing. In a recent study, 78% state network complexity has grown significantly over the last few years while 84% regularly learn about network issues from users. It is imperative we adopt a new approach to managing today's network experiences ...
From growing reliance on FinOps teams to the increasing attention on artificial intelligence (AI), and software licensing, the Flexera 2025 State of the Cloud Report digs into how organizations are improving cloud spend efficiency, while tackling the complexities of emerging technologies ...