New Relic, a provider of SaaS-based cloud application performance management, partnered with PagerDuty, an alarm dispatching service for system administrators and support teams.
New Relic and PagerDuty have integrated their services to provide customers with enhanced alerting on web application performance via phone call and SMS messaging. New Relic customers can now trigger, acknowledge, and resolve incidents directly in PagerDuty.
PagerDuty is an alarm dispatching and on-call management service for system administrators and support teams. PagerDuty collects alerts from your business's existing monitoring tools and calls or SMSes the engineer on duty if there's a problem. PagerDuty provides sophisticated on-call management features typically found only in high-price enterprise solutions. Its on-call schedules, alarm escalations, telephone alerts, and phone-based incident management ensure that IT support staff are rapidly notified of any system problem.
The enhanced integration with New Relic proactively alerts application teams of potential issues in real time to enable rapid triage and remediation of performance issues before they affect end users.
"The addition of PagerDuty as a key integration partner adds a critical capability to New Relic's alerting system, creating a complete on-call web application management tool," said Bill Lapcevic, New Relic's VP of Business Development. "New Relic users are now able to triage and fix problems more quickly and minimize expensive application downtime."
"The New Relic integration allows developers and sysadmins to find out about critical problems in their web application stack faster, potentially even in the middle of the night." said Alex Solomon, PagerDuty's CEO. "Being able to receive phone and SMS alerts when a component of our web stack breaks is really valuable; our engineering team has been using this internally for over two months, so we know from experience."
To get started, users need a New Relic Standard or Pro subscription and a PagerDuty account. Then, they can authorize the PagerDuty integration by following a few simple steps. Once authorized, customers can select the escalation policy to use for New Relic incidents.
The Latest
In MEAN TIME TO INSIGHT Episode 5, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses the network source of truth ...
A vast majority (89%) of organizations have rapidly expanded their technology in the past few years and three quarters (76%) say it's brought with it increased "chaos" that they have to manage, according to Situation Report 2024: Managing Technology Chaos from Software AG ...
In 2024 the number one challenge facing IT teams is a lack of skilled workers, and many are turning to automation as an answer, according to IT Trends: 2024 Industry Report ...
Organizations are continuing to embrace multicloud environments and cloud-native architectures to enable rapid transformation and deliver secure innovation. However, despite the speed, scale, and agility enabled by these modern cloud ecosystems, organizations are struggling to manage the explosion of data they create, according to The state of observability 2024: Overcoming complexity through AI-driven analytics and automation strategies, a report from Dynatrace ...
Organizations recognize the value of observability, but only 10% of them are actually practicing full observability of their applications and infrastructure. This is among the key findings from the recently completed Logz.io 2024 Observability Pulse Survey and Report ...
Businesses must adopt a comprehensive Internet Performance Monitoring (IPM) strategy, says Enterprise Management Associates (EMA), a leading IT analyst research firm. This strategy is crucial to bridge the significant observability gap within today's complex IT infrastructures. The recommendation is particularly timely, given that 99% of enterprises are expanding their use of the Internet as a primary connectivity conduit while facing challenges due to the inefficiency of multiple, disjointed monitoring tools, according to Modern Enterprises Must Boost Observability with Internet Performance Monitoring, a new report from EMA and Catchpoint ...
Choosing the right approach is critical with cloud monitoring in hybrid environments. Otherwise, you may drive up costs with features you don’t need and risk diminishing the visibility of your on-premises IT ...
Consumers ranked the marketing strategies and missteps that most significantly impact brand trust, which 73% say is their biggest motivator to share first-party data, according to The Rules of the Marketing Game, a 2023 report from Pantheon ...
Digital experience monitoring is the practice of monitoring and analyzing the complete digital user journey of your applications, websites, APIs, and other digital services. It involves tracking the performance of your web application from the perspective of the end user, providing detailed insights on user experience, app performance, and customer satisfaction ...
