The New Role of IT: Promoting Employee Collaboration and Productivity
July 21, 2022
Share this

Pre-pandemic, only 16% of IT decision makers would say IT was largely responsible for the workplace. But in the next five years, 45% expect their departments to be largely responsible, according to a new research report, IT in the Evolving Workplace, from Nexthink.


The report highlights that 94% of IT professionals are seeing the roles and responsibilities of their job moving away from simply provisioning IT equipment to focus more on providing solutions which promote employee collaboration and productivity.

90% have received additional training from their organization to support them in their role's evolution since the shift to remote work in the beginning of 2020, and 95% have received access to additional tools or software.

"Hybrid or remote working has cast enterprise IT into the role of supporting digital work experiences and even influencing the side effects of remote work, including isolation, disengagement and lack of energy" said Yassine Zaied, Chief Strategy Officer for Nexthink. "As a result, IT's role is changing from a problem fixer to an architect of the workplace. While this shift was accelerated due to the necessary remote work caused by the pandemic, the data shows us IT has been heading in this direction for years. We're on the cusp of a new era for how enterprises consider digital work and who supports it."

Additional highlights from the report on the shifting roles and responsibilities of IT include:

IT's evolving role

IT's role has been evolving for years — 99% of respondents have seen new tasks come into their role in the past five years, including developing working from home practices and training, supporting employee communication and developing sustainability projects and policies.

More recognition for IT

Despite changes, IT professionals are looking for more recognition in their new roles — 99% report that there are things that they could have or do which would help them excel as an IT professional in a remote/hybrid working world — more than half (57%) would like recognition of their roles and responsibilities, followed by additional tools/software (55%), better leadership/guidance (53%) and additional time for certain tasks (47%).

HR under IT

Traditionally HR areas are coming under the purview of IT. While 63% of IT professionals consider access to effective and appropriate technology to be largely the IT department's responsibility, notable proportions also consider IT to be responsible in other more traditionally HR-focused areas. For example, 29% believe that IT are largely responsible for effective employee collaboration and 27% believe they are largely responsible for employee productivity.

Share this

The Latest

August 12, 2022

The development of the Thousand Brains Theory of Intelligence framework will now serve as a foundation for further research and new developments in Artificial Intelligence (AI) and Machine Learning (ML) ...

August 11, 2022

IT teams feel overwhelmed by too many tools that do not provide a unified view of the entire IT infrastructure, according to The Shift to Unified Observability: Reasons, Requirements, and Returns, a new independent survey conducted by IDC in collaboration with Riverbed ...

August 10, 2022

Legacy systems require a great deal of a prior knowledge, and then significant configuration, for anomaly detection to work effectively. ML and AI are beginning to change that, but it's important to really validate the claims of any NPM solution ...

August 09, 2022

Successful insight into the performance of a company's networks starts with effective network performance management (NPM) tools. However, with the plethora of options it can be overwhelming for IT teams to choose the right one. Here are 10 essential questions to ask before selecting an NPM tool ...

August 08, 2022

Hybrid and remote work environments have been growing significantly in the past few years. As individuals move away from traditional office settings in today's new remote and hybrid environments, many operational issues such as poor visibility into asset status and refreshes, unaccounted assets, and overspending on software are becoming a bigger challenge for IT departments ...

August 05, 2022

MLOps or Machine Learning Operations are a combination of best processes and practices that businesses use to run AI successfully ... While it is a relatively new field, MLOps is a collective effort that captured the interest of data scientists, DevOps engineers, AI enthusiasts, and IT ...

August 04, 2022

The data is in: enterprises are not happy with their managed service providers (MSPs) and cloud service providers (CSPs). According to the latest CloudBolt Industry Insights report, Filling the Gap: Service Providers' Increasingly Important Role in Multi-Cloud Success, 80% are so unsatisfied with their existing MSP and/or CSP, they are actively looking to replace them within 12 months ...

August 03, 2022

The last two years have accelerated massive changes in how we work, do business, and engage with customers. According to Pega research, nearly three out of four employees (71%) feel their job complexity continues to rise as customer demands increase, and employees at all levels feel overloaded with information, systems, and processes that make it difficult to adapt to these new challenges and meet their customers' growing needs ...

August 02, 2022

Investing in employees will always be smart business. And right now, investing in employees means giving people the resources — and ability — to optimize performance ... For pretty much every company, that means delivering the digital tools necessary to facilitate seamless, secure, user-friendly access and connectivity ...

August 01, 2022

Digital transformation can be the difference between becoming the next Netflix and becoming the next Blockbuster Video. With corporate survival on the line, "digital transformation" is no longer merely an impressive buzzword to throw around in boardrooms. It's the ticket for entry into the digital era, a fundamental business strategy for every modern company ...