Knoa Software announced a new version of Knoa UEM for Enterprise Applications, resold by SAP as SAP User Experience Management (SAP UEM) by Knoa.
This enhanced release builds on previous versions, accelerating the solution's value for SAP S/4HANA® implementations through increased extensibility of the Knoa UEM monitoring and analytical platform. These features also position the solution as a key analytical tool for initiatives involving SAP Leonardo.
The new release enables customers migrating to SAP S/4HANA to leverage user analytics for a broader range of SAP applications, including the latest versions of SAP Fiori, SAP Business Client, SAP Enterprise Portal and SAP GUI for Windows. Knoa provides an extensive portfolio of out-of-the-box monitoring capabilities for core user interface (UI) technologies used by customers running SAP S/4HANA and will continue to maintain a close alignment with SAP’s own roadmap for SAP S/4HANA.
This release also gives customers the flexibility to extend the Knoa UEM platform based on their specific business requirements, with two new fundamental capabilities:
- Extension of the monitoring platform for new application environments, including custom or non-SAP applications, via Knoa's software development toolkit (SDK)
- Extension of the analytical platform for custom reporting using third-party BI tools, via a REST interface, available for both on-premise and cloud deployments
“These new platform extension capabilities represent our commitment to support an increasing number of companies that want to leverage user analytics across their organizations' entire SAP software landscape and beyond, for a wide variety of use cases,” said Bogdan Nica, VP of Product and Services, Knoa. “We see a growing market trend of user analytics becoming a strategic organizational asset, used by companies as a best practice for all their critical IT and business transformation projects. Knoa is dedicated to support and accelerate this trend by enabling customer-driven innovation based on our unique technology platform.”
The new platform extensibility features are also positioning Knoa UEM for Enterprise Applications as a key analytical tool for initiatives involving SAP Leonardo, directly enabling the following innovation accelerators:
- Solution ideation and vision – based on automated insights into the user experience for the “as-is” system
- Rapid prototyping – based on the ability to collect actual user adoption and behavior metrics into the design thinking process
- Business case development – based on an accurate measurement of improvement in user experience and adoption for the new solutions
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