Martello Technologies Group announced the latest release of Martello iQ, which includes new features designed to help IT teams better deliver services for remote and office workers.
Martello iQ is an IT Operations Analytics solution that unifies disparate monitoring tools, cloud platforms, and IT Service Management (ITSM) systems for improved troubleshooting, decreased downtime, and easier reporting. Performance and availability of business services such as Office 365 and unified communications (UC) is critical to the productivity of today’s increasingly remote workforce. The new release of Martello iQ helps IT teams manage the demands of an organization’s remote workforce by maintaining service levels around the clock and enabling performance analytics.
Key features of the latest Martello iQ release:
■ Increased Focus on Service Level Agreement Monitoring
- Aligns IT teams and business stakeholders according to terms of Service Level Objectives (SLO) targets.
- Improves customer service and enables issues to be rectified proactively before impacting the end user by enabling SLOs to be configured for each business service and using these settings to calculate and display performance data.
■ Augmented Mitel Performance Analytics Alarm Management Capabilities
- Partners and enterprises using Mitel Performance Analytics (MPA), the UC performance analytics software developed by Martello, can now bring together unified communications and IT operations for complete ICT performance visibility and control.
- Rich dashboards now provide comprehensive visibility across all devices.
“With the unprecedented increase in the number of remote workers across all industry sectors, business-critical services are more dependant than ever on the reliable performance of applications and devices,” said John Proctor, President and CEO of Martello. ”With Martello iQ, technical teams and business stakeholders can become more closely aligned and leverage a single pane of glass view across the network to track, prove, and promote exceptional service levels.”
The Latest
A vast majority (89%) of organizations have rapidly expanded their technology in the past few years and three quarters (76%) say it's brought with it increased "chaos" that they have to manage, according to Situation Report 2024: Managing Technology Chaos from Software AG ...
In 2024 the number one challenge facing IT teams is a lack of skilled workers, and many are turning to automation as an answer, according to IT Trends: 2024 Industry Report ...
Organizations are continuing to embrace multicloud environments and cloud-native architectures to enable rapid transformation and deliver secure innovation. However, despite the speed, scale, and agility enabled by these modern cloud ecosystems, organizations are struggling to manage the explosion of data they create, according to The state of observability 2024: Overcoming complexity through AI-driven analytics and automation strategies, a report from Dynatrace ...
Organizations recognize the value of observability, but only 10% of them are actually practicing full observability of their applications and infrastructure. This is among the key findings from the recently completed Logz.io 2024 Observability Pulse Survey and Report ...
Businesses must adopt a comprehensive Internet Performance Monitoring (IPM) strategy, says Enterprise Management Associates (EMA), a leading IT analyst research firm. This strategy is crucial to bridge the significant observability gap within today's complex IT infrastructures. The recommendation is particularly timely, given that 99% of enterprises are expanding their use of the Internet as a primary connectivity conduit while facing challenges due to the inefficiency of multiple, disjointed monitoring tools, according to Modern Enterprises Must Boost Observability with Internet Performance Monitoring, a new report from EMA and Catchpoint ...
Choosing the right approach is critical with cloud monitoring in hybrid environments. Otherwise, you may drive up costs with features you don’t need and risk diminishing the visibility of your on-premises IT ...
Consumers ranked the marketing strategies and missteps that most significantly impact brand trust, which 73% say is their biggest motivator to share first-party data, according to The Rules of the Marketing Game, a 2023 report from Pantheon ...
Digital experience monitoring is the practice of monitoring and analyzing the complete digital user journey of your applications, websites, APIs, and other digital services. It involves tracking the performance of your web application from the perspective of the end user, providing detailed insights on user experience, app performance, and customer satisfaction ...
Enterprises are experiencing a 13% year-over-year increase in customer-facing incidents, reflecting rising levels of complexity and risk as businesses drive operational transformation at scale, according to the 2024 State of Digital Operations study from PagerDuty ...
