Martello Technologies Group announced the latest release of Martello iQ, which includes new features designed to help IT teams better deliver services for remote and office workers.
Martello iQ is an IT Operations Analytics solution that unifies disparate monitoring tools, cloud platforms, and IT Service Management (ITSM) systems for improved troubleshooting, decreased downtime, and easier reporting. Performance and availability of business services such as Office 365 and unified communications (UC) is critical to the productivity of today’s increasingly remote workforce. The new release of Martello iQ helps IT teams manage the demands of an organization’s remote workforce by maintaining service levels around the clock and enabling performance analytics.
Key features of the latest Martello iQ release:
■ Increased Focus on Service Level Agreement Monitoring
- Aligns IT teams and business stakeholders according to terms of Service Level Objectives (SLO) targets.
- Improves customer service and enables issues to be rectified proactively before impacting the end user by enabling SLOs to be configured for each business service and using these settings to calculate and display performance data.
■ Augmented Mitel Performance Analytics Alarm Management Capabilities
- Partners and enterprises using Mitel Performance Analytics (MPA), the UC performance analytics software developed by Martello, can now bring together unified communications and IT operations for complete ICT performance visibility and control.
- Rich dashboards now provide comprehensive visibility across all devices.
“With the unprecedented increase in the number of remote workers across all industry sectors, business-critical services are more dependant than ever on the reliable performance of applications and devices,” said John Proctor, President and CEO of Martello. ”With Martello iQ, technical teams and business stakeholders can become more closely aligned and leverage a single pane of glass view across the network to track, prove, and promote exceptional service levels.”
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