xMatters announced new feature advancements designed to facilitate a data-driven DevOps approach to incident resolution.
DevOps, SRE and operations teams can now easily create collaboration channels directly from the xMatters Incident Console, using Slack, Microsoft Teams and Zoom. New pre-built automation steps further streamline the incident resolution process so managers can quickly add notes and assign severity or priority levels to an incident. Because visibility into incident response processes is a key aspect of continuous improvement, xMatters also added the ability to monitor incident volume and severity over different time periods, and enhanced its Post-Incident Report with export capabilities to share insights with cross-functional stakeholders and guide blameless postmortems for continuous improvement.
“Competitive companies don’t want to simply reduce incidents and keep their services running, they want to do so while simultaneously releasing exciting products that customers will love. Traditionally, this has been a hard balance to strike—the faster and more innovative teams try to be, the more likely they are to break existing services or overlook factors that impact the customer experience in production,” said Doug Peete,CPO at xMatters. “Without the proper tools to support their desired velocity, development and operations teams are hamstrung dealing with technical issues that divert time and resources from core product initiatives...”
The latest updates to the xMatters platform facilitate seamless collaboration for ongoing incidents, drive continuous improvement and automate processes to power an adaptive approach to incident resolution:
- Facilitate seamless collaboration for ongoing incidents. Service teams can add collaboration channels like Slack, Microsoft Teams and Zoom conferences to an existing incident directly from the Incident Console. When a Slack or Teams channel is added, the specified name and description, plus a link to the channel will be visible to everyone working on the incident. These channels can be used to share up-to-date incident details for closer collaboration to resolve issues quickly and minimize the severity of the impact. This is also an easy way for incident resolvers to bring their favorite tools into the incident resolution process.
- Drive continuous improvement. To improve the incident response process, a new “Incidents by Severity” widget can be added to the xMatters dashboard to monitor trends in the volume and severity of incidents over different periods—such as over the past 24 hours, the past 90 days or at specific points in time. Managers can also drill through to the Incidents view to explore a graph’s underlying data in more detail. Additionally, new export options for post-incident reporting enable technical teams to share postmortem insights more broadly across the organization.
- React quickly to time-sensitive incidents. When accessing xMatters on the web and on mobile, new functionality in the messaging user interface displays a full-screen list view to guide users to easily access their workflows, forms and scenarios. Incident commanders can find specific messages with the new search bar and ‘star’ frequently accessed forms and scenarios for quick-access to a curated list. Mobile users can also search forms and scenarios, and sort them alphabetically (ascending or descending).
Technology teams can take advantage of these new features to foster dynamic collaboration and automate complex workflows across disparate systems in order to deliver service resilience and drive continuous improvement.
The Latest
According to Auvik's 2025 IT Trends Report, 60% of IT professionals feel at least moderately burned out on the job, with 43% stating that their workload is contributing to work stress. At the same time, many IT professionals are naming AI and machine learning as key areas they'd most like to upskill ...
Businesses that face downtime or outages risk financial and reputational damage, as well as reducing partner, shareholder, and customer trust. One of the major challenges that enterprises face is implementing a robust business continuity plan. What's the solution? The answer may lie in disaster recovery tactics such as truly immutable storage and regular disaster recovery testing ...
IT spending is expected to jump nearly 10% in 2025, and organizations are now facing pressure to manage costs without slowing down critical functions like observability. To meet the challenge, leaders are turning to smarter, more cost effective business strategies. Enter stage right: OpenTelemetry, the missing piece of the puzzle that is no longer just an option but rather a strategic advantage ...
Amidst the threat of cyberhacks and data breaches, companies install several security measures to keep their business safely afloat. These measures aim to protect businesses, employees, and crucial data. Yet, employees perceive them as burdensome. Frustrated with complex logins, slow access, and constant security checks, workers decide to completely bypass all security set-ups ...
In MEAN TIME TO INSIGHT Episode 13, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses hybrid multi-cloud networking strategy ...
In high-traffic environments, the sheer volume and unpredictable nature of network incidents can quickly overwhelm even the most skilled teams, hindering their ability to react swiftly and effectively, potentially impacting service availability and overall business performance. This is where closed-loop remediation comes into the picture: an IT management concept designed to address the escalating complexity of modern networks ...
In 2025, enterprise workflows are undergoing a seismic shift. Propelled by breakthroughs in generative AI (GenAI), large language models (LLMs), and natural language processing (NLP), a new paradigm is emerging — agentic AI. This technology is not just automating tasks; it's reimagining how organizations make decisions, engage customers, and operate at scale ...
In the early days of the cloud revolution, business leaders perceived cloud services as a means of sidelining IT organizations. IT was too slow, too expensive, or incapable of supporting new technologies. With a team of developers, line of business managers could deploy new applications and services in the cloud. IT has been fighting to retake control ever since. Today, IT is back in the driver's seat, according to new research by Enterprise Management Associates (EMA) ...
In today's fast-paced and increasingly complex network environments, Network Operations Centers (NOCs) are the backbone of ensuring continuous uptime, smooth service delivery, and rapid issue resolution. However, the challenges faced by NOC teams are only growing. In a recent study, 78% state network complexity has grown significantly over the last few years while 84% regularly learn about network issues from users. It is imperative we adopt a new approach to managing today's network experiences ...
From growing reliance on FinOps teams to the increasing attention on artificial intelligence (AI), and software licensing, the Flexera 2025 State of the Cloud Report digs into how organizations are improving cloud spend efficiency, while tackling the complexities of emerging technologies ...