Nexthink Infinity Launched
September 22, 2022
Share this

Nexthink launched Nexthink Infinity.

The entirely cloud-based platform brings unparalleled visibility and analytics across any environment so that IT teams can become proactive and provide an always-on workplace to their employees, everywhere.

Leveraging powerful machine learning and benchmarking, the Infinity platform enables IT teams to diagnose any issue, automatically determine the root cause and then remediate millions of devices. The platform offers endless integration capabilities because of its unique, proprietary architecture; providing IT teams with data ingestion capabilities from any application – including critical collaboration apps such as Zoom or Teams – to track degradation across any device: physical, virtual, or mobile.

“The last two years have been truly transformative for IT teams in the enterprise – balancing the acceleration of remote work with more complex applications to support, combined with rising expectations from employees to have high-quality workplace experiences everywhere,” said Pedro Bados, Co-Founder and CEO at Nexthink. “Infinity is our future – mixing years of experience in digital experience with the most advanced technologies in ML, data processing and visualization to provide digital workplace teams unparallel levels of visibility, diagnostic and automation.”

Key highlights of the new Infinity platform include:

- Infinite Scalability – The new platform scales up to millions of workplaces, thousands of SaaS and local applications, and billions of telemetry data-points accessible to IT teams in seconds via APIs, Nexthink Query Language (NQL) or our visual editors.

- Diagnostics & Analytics – AI-driven incident diagnostics speed up troubleshooting by spotting patterns, comparing to benchmarks, and then attributing issues to root causes, allowing IT teams to become truly proactive.

- The new Experience Central – Nexthink’s patented “Moments of Experience” algorithm and digital experience scores provide IT leaders with continuous understanding of the key issues that are affecting the digital journey of the employees in the enterprise and impacting productivity.

- Collaboration Experience – By combining application telemetry with advanced machine-learning analytics, IT administrators can rapidly validate, isolate, and remediate on leading Collaboration Apps like

- Teams and Zoom – preventing any performance issues for employees.

- New Alerting module – Built-in and baseline-based alerting system with capabilities to assess the impact of issues and provide prioritization for resolution. A growing collection of built-in alerts from the Nexthink Library allows IT teams to quickly operationalize and customize their system for the most common problems and integrate it with third-party systems for proper handling.

- Advanced Remediation and Integration capabilities – Cloud-intelligence retrieves data and delivers instant fixes on any issue from behind the scenes without interrupting employees. Additionally, the new connector system and APIs native in the new Infinity platform allow out of the box integration with the most popular system management, ITSM and tools for a full automation of IT.

Share this

The Latest

March 27, 2024

Nearly all (99%) globa IT decision makers, regardless of region or industry, recognize generative AI's (GenAI) transformative potential to influence change within their organizations, according to The Elastic Generative AI Report ...

March 27, 2024

Agent-based approaches to real user monitoring (RUM) simply do not work. If you are pitched to install an "agent" in your mobile or web environments, you should run for the hills ...

March 26, 2024

The world is now all about end-users. This paradigm of focusing on the end-user was simply not true a few years ago, as backend metrics generally revolved around uptime, SLAs, latency, and the like. DevOps teams always pitched and presented the metrics they thought were the most correlated to the end-user experience. But let's be blunt: Unless there was an egregious fire, the correlated metrics were super loose or entirely false ...

March 25, 2024

This year, New Relic published the State of Observability for Financial Services and Insurance Report to share insights derived from the 2023 Observability Forecast on the adoption and business value of observability across the financial services industry (FSI) and insurance sectors. Here are seven key takeaways from the report ...

March 22, 2024

In MEAN TIME TO INSIGHT Episode 4 - Part 2, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at Enterprise Management Associates (EMA) discusses artificial intelligence and AIOps ...

March 21, 2024

In the course of EMA research over the last twelve years, the message for IT organizations looking to pursue a forward path in AIOps adoption is overall a strongly positive one. The benefits achieved are growing in diversity and value ...

March 20, 2024

Today, as enterprises transcend into a new era of work, surpassing the revolution, they must shift their focus and strategies to thrive in this environment. Here are five key areas that organizations should prioritize to strengthen their foundation and steer themselves through the ever-changing digital world ...

March 19, 2024

If there's one thing we should tame in today's data-driven marketing landscape, this would be data debt, a silent menace threatening to undermine all the trust you've put in the data-driven decisions that guide your strategies. This blog aims to explore the true costs of data debt in marketing operations, offering four actionable strategies to mitigate them through enhanced marketing observability ...

March 18, 2024

Gartner has highlighted the top trends that will impact technology providers in 2024: Generative AI (GenAI) is dominating the technical and product agenda of nearly every tech provider ...

March 15, 2024

In MEAN TIME TO INSIGHT Episode 4 - Part 1, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at Enterprise Management Associates (EMA) discusses artificial intelligence and network management ...