Nexthink Infinity Launched
September 22, 2022
Share this

Nexthink launched Nexthink Infinity.

The entirely cloud-based platform brings unparalleled visibility and analytics across any environment so that IT teams can become proactive and provide an always-on workplace to their employees, everywhere.

Leveraging powerful machine learning and benchmarking, the Infinity platform enables IT teams to diagnose any issue, automatically determine the root cause and then remediate millions of devices. The platform offers endless integration capabilities because of its unique, proprietary architecture; providing IT teams with data ingestion capabilities from any application – including critical collaboration apps such as Zoom or Teams – to track degradation across any device: physical, virtual, or mobile.

“The last two years have been truly transformative for IT teams in the enterprise – balancing the acceleration of remote work with more complex applications to support, combined with rising expectations from employees to have high-quality workplace experiences everywhere,” said Pedro Bados, Co-Founder and CEO at Nexthink. “Infinity is our future – mixing years of experience in digital experience with the most advanced technologies in ML, data processing and visualization to provide digital workplace teams unparallel levels of visibility, diagnostic and automation.”

Key highlights of the new Infinity platform include:

- Infinite Scalability – The new platform scales up to millions of workplaces, thousands of SaaS and local applications, and billions of telemetry data-points accessible to IT teams in seconds via APIs, Nexthink Query Language (NQL) or our visual editors.

- Diagnostics & Analytics – AI-driven incident diagnostics speed up troubleshooting by spotting patterns, comparing to benchmarks, and then attributing issues to root causes, allowing IT teams to become truly proactive.

- The new Experience Central – Nexthink’s patented “Moments of Experience” algorithm and digital experience scores provide IT leaders with continuous understanding of the key issues that are affecting the digital journey of the employees in the enterprise and impacting productivity.

- Collaboration Experience – By combining application telemetry with advanced machine-learning analytics, IT administrators can rapidly validate, isolate, and remediate on leading Collaboration Apps like

- Teams and Zoom – preventing any performance issues for employees.

- New Alerting module – Built-in and baseline-based alerting system with capabilities to assess the impact of issues and provide prioritization for resolution. A growing collection of built-in alerts from the Nexthink Library allows IT teams to quickly operationalize and customize their system for the most common problems and integrate it with third-party systems for proper handling.

- Advanced Remediation and Integration capabilities – Cloud-intelligence retrieves data and delivers instant fixes on any issue from behind the scenes without interrupting employees. Additionally, the new connector system and APIs native in the new Infinity platform allow out of the box integration with the most popular system management, ITSM and tools for a full automation of IT.

Share this

The Latest

October 03, 2022

IT engineers and executives are responsible for system reliability and availability. The volume of data can make it hard to be proactive and fix issues quickly. With over a decade of experience in the field, I know the importance of IT operations analytics and how it can help identify incidents and enable agile responses ...

September 30, 2022

For businesses with vast and distributed computing infrastructures, one of the main objectives of IT and network operations is to locate the cause of a service condition that is having an impact. The more human resources are put into the task of gathering, processing, and finally visual monitoring the massive volumes of event and log data that serve as the main source of symptomatic indications for emerging crises, the closer the service is to the company's source of revenue ...

September 29, 2022

Our digital economy is intolerant of downtime. But consumers haven't just come to expect always-on digital apps and services. They also expect continuous innovation, new functionality and lightening fast response times. Organizations have taken note, investing heavily in teams and tools that supposedly increase uptime and free resources for innovation. But leaders have not realized this "throw money at the problem" approach to monitoring is burning through resources without much improvement in availability outcomes ...

September 28, 2022

Although 83% of businesses are concerned about a recession in 2023, B2B tech marketers can look forward to growth — 51% of organizations plan to increase IT budgets in 2023 vs. a narrow 6% that plan to reduce their spend, according to the 2023 State of IT report from Spiceworks Ziff Davis ...

September 27, 2022

Users have high expectations around applications — quick loading times, look and feel visually advanced, with feature-rich content, video streaming, and multimedia capabilities — all of these devour network bandwidth. With millions of users accessing applications and mobile apps from multiple devices, most companies today generate seemingly unmanageable volumes of data and traffic on their networks ...

September 26, 2022

In Italy, it is customary to treat wine as part of the meal ... Too often, testing is treated with the same reverence as the post-meal task of loading the dishwasher, when it should be treated like an elegant wine pairing ...

September 23, 2022

In order to properly sort through all monitoring noise and identify true problems, their causes, and to prioritize them for response by the IT team, they have created and built a revolutionary new system using a meta-cognitive model ...

September 22, 2022

As we shift further into a digital-first world, where having a reliable online experience becomes more essential, Site Reliability Engineers remain in-demand among organizations of all sizes ... This diverse set of skills and values can be difficult to interview for. In this blog, we'll get you started with some example questions and processes to find your ideal SRE ...

September 21, 2022

US government agencies are bringing more of their employees back into the office and implementing hybrid work schedules, but federal workers are worried that their agencies' IT architectures aren't built to handle the "new normal." They fear that the reactive, manual methods used by the current systems in dealing with user, IT architecture and application problems will degrade the user experience and negatively affect productivity. In fact, according to a recent survey, many federal employees are concerned that they won't work as effectively back in the office as they did at home ...

September 20, 2022

Users today expect a seamless, uninterrupted experience when interacting with their web and mobile apps. Their expectations have continued to grow in tandem with their appetite for new features and consistent updates. Mobile apps have responded by increasing their release cadence by up to 40%, releasing a new full version of their app every 4-5 days, as determined in this year's SmartBear State of Software Quality | Application Stability Index report ...