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Nexthink Infinity Launched

Nexthink launched Nexthink Infinity.

The entirely cloud-based platform brings unparalleled visibility and analytics across any environment so that IT teams can become proactive and provide an always-on workplace to their employees, everywhere.

Leveraging powerful machine learning and benchmarking, the Infinity platform enables IT teams to diagnose any issue, automatically determine the root cause and then remediate millions of devices. The platform offers endless integration capabilities because of its unique, proprietary architecture; providing IT teams with data ingestion capabilities from any application – including critical collaboration apps such as Zoom or Teams – to track degradation across any device: physical, virtual, or mobile.

“The last two years have been truly transformative for IT teams in the enterprise – balancing the acceleration of remote work with more complex applications to support, combined with rising expectations from employees to have high-quality workplace experiences everywhere,” said Pedro Bados, Co-Founder and CEO at Nexthink. “Infinity is our future – mixing years of experience in digital experience with the most advanced technologies in ML, data processing and visualization to provide digital workplace teams unparallel levels of visibility, diagnostic and automation.”

Key highlights of the new Infinity platform include:

- Infinite Scalability – The new platform scales up to millions of workplaces, thousands of SaaS and local applications, and billions of telemetry data-points accessible to IT teams in seconds via APIs, Nexthink Query Language (NQL) or our visual editors.

- Diagnostics & Analytics – AI-driven incident diagnostics speed up troubleshooting by spotting patterns, comparing to benchmarks, and then attributing issues to root causes, allowing IT teams to become truly proactive.

- The new Experience Central – Nexthink’s patented “Moments of Experience” algorithm and digital experience scores provide IT leaders with continuous understanding of the key issues that are affecting the digital journey of the employees in the enterprise and impacting productivity.

- Collaboration Experience – By combining application telemetry with advanced machine-learning analytics, IT administrators can rapidly validate, isolate, and remediate on leading Collaboration Apps like

- Teams and Zoom – preventing any performance issues for employees.

- New Alerting module – Built-in and baseline-based alerting system with capabilities to assess the impact of issues and provide prioritization for resolution. A growing collection of built-in alerts from the Nexthink Library allows IT teams to quickly operationalize and customize their system for the most common problems and integrate it with third-party systems for proper handling.

- Advanced Remediation and Integration capabilities – Cloud-intelligence retrieves data and delivers instant fixes on any issue from behind the scenes without interrupting employees. Additionally, the new connector system and APIs native in the new Infinity platform allow out of the box integration with the most popular system management, ITSM and tools for a full automation of IT.

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Nexthink Infinity Launched

Nexthink launched Nexthink Infinity.

The entirely cloud-based platform brings unparalleled visibility and analytics across any environment so that IT teams can become proactive and provide an always-on workplace to their employees, everywhere.

Leveraging powerful machine learning and benchmarking, the Infinity platform enables IT teams to diagnose any issue, automatically determine the root cause and then remediate millions of devices. The platform offers endless integration capabilities because of its unique, proprietary architecture; providing IT teams with data ingestion capabilities from any application – including critical collaboration apps such as Zoom or Teams – to track degradation across any device: physical, virtual, or mobile.

“The last two years have been truly transformative for IT teams in the enterprise – balancing the acceleration of remote work with more complex applications to support, combined with rising expectations from employees to have high-quality workplace experiences everywhere,” said Pedro Bados, Co-Founder and CEO at Nexthink. “Infinity is our future – mixing years of experience in digital experience with the most advanced technologies in ML, data processing and visualization to provide digital workplace teams unparallel levels of visibility, diagnostic and automation.”

Key highlights of the new Infinity platform include:

- Infinite Scalability – The new platform scales up to millions of workplaces, thousands of SaaS and local applications, and billions of telemetry data-points accessible to IT teams in seconds via APIs, Nexthink Query Language (NQL) or our visual editors.

- Diagnostics & Analytics – AI-driven incident diagnostics speed up troubleshooting by spotting patterns, comparing to benchmarks, and then attributing issues to root causes, allowing IT teams to become truly proactive.

- The new Experience Central – Nexthink’s patented “Moments of Experience” algorithm and digital experience scores provide IT leaders with continuous understanding of the key issues that are affecting the digital journey of the employees in the enterprise and impacting productivity.

- Collaboration Experience – By combining application telemetry with advanced machine-learning analytics, IT administrators can rapidly validate, isolate, and remediate on leading Collaboration Apps like

- Teams and Zoom – preventing any performance issues for employees.

- New Alerting module – Built-in and baseline-based alerting system with capabilities to assess the impact of issues and provide prioritization for resolution. A growing collection of built-in alerts from the Nexthink Library allows IT teams to quickly operationalize and customize their system for the most common problems and integrate it with third-party systems for proper handling.

- Advanced Remediation and Integration capabilities – Cloud-intelligence retrieves data and delivers instant fixes on any issue from behind the scenes without interrupting employees. Additionally, the new connector system and APIs native in the new Infinity platform allow out of the box integration with the most popular system management, ITSM and tools for a full automation of IT.

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According to Auvik's 2025 IT Trends Report, 60% of IT professionals feel at least moderately burned out on the job, with 43% stating that their workload is contributing to work stress. At the same time, many IT professionals are naming AI and machine learning as key areas they'd most like to upskill ...

Businesses that face downtime or outages risk financial and reputational damage, as well as reducing partner, shareholder, and customer trust. One of the major challenges that enterprises face is implementing a robust business continuity plan. What's the solution? The answer may lie in disaster recovery tactics such as truly immutable storage and regular disaster recovery testing ...

IT spending is expected to jump nearly 10% in 2025, and organizations are now facing pressure to manage costs without slowing down critical functions like observability. To meet the challenge, leaders are turning to smarter, more cost effective business strategies. Enter stage right: OpenTelemetry, the missing piece of the puzzle that is no longer just an option but rather a strategic advantage ...

Amidst the threat of cyberhacks and data breaches, companies install several security measures to keep their business safely afloat. These measures aim to protect businesses, employees, and crucial data. Yet, employees perceive them as burdensome. Frustrated with complex logins, slow access, and constant security checks, workers decide to completely bypass all security set-ups ...

Image
Cloudbrink's Personal SASE services provide last-mile acceleration and reduction in latency

In MEAN TIME TO INSIGHT Episode 13, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses hybrid multi-cloud networking strategy ... 

In high-traffic environments, the sheer volume and unpredictable nature of network incidents can quickly overwhelm even the most skilled teams, hindering their ability to react swiftly and effectively, potentially impacting service availability and overall business performance. This is where closed-loop remediation comes into the picture: an IT management concept designed to address the escalating complexity of modern networks ...

In 2025, enterprise workflows are undergoing a seismic shift. Propelled by breakthroughs in generative AI (GenAI), large language models (LLMs), and natural language processing (NLP), a new paradigm is emerging — agentic AI. This technology is not just automating tasks; it's reimagining how organizations make decisions, engage customers, and operate at scale ...

In the early days of the cloud revolution, business leaders perceived cloud services as a means of sidelining IT organizations. IT was too slow, too expensive, or incapable of supporting new technologies. With a team of developers, line of business managers could deploy new applications and services in the cloud. IT has been fighting to retake control ever since. Today, IT is back in the driver's seat, according to new research by Enterprise Management Associates (EMA) ...

In today's fast-paced and increasingly complex network environments, Network Operations Centers (NOCs) are the backbone of ensuring continuous uptime, smooth service delivery, and rapid issue resolution. However, the challenges faced by NOC teams are only growing. In a recent study, 78% state network complexity has grown significantly over the last few years while 84% regularly learn about network issues from users. It is imperative we adopt a new approach to managing today's network experiences ...

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