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Nexthink Introduces AI-Powered Assistant

Nexthink announced Nexthink Assist, an AI powered virtual assistant for Digital Employee Experience (DEX),

Nexthink Assist democratizes digital workplace observability by using large language models (LLM) with Nexthink’s core technology and pre-trained “natural language to query” AI generative model to make IT investigations even easier to use with conversational, layman terms.

“The first Nexthink customers were so excited about the visibility we brought and how it “shined a light” on employee’s digital workplace problems. Today, with Nexthink Assist we’re going a step further to make it even easier to bring to light the answers they need; asking any question and getting answers immediately,” said Samuele Gantner, Chief Product Officer at Nexthink. “Overloaded IT teams, skills gaps limiting hiring and other resource limitations will always constrain IT Teams, but Nexthink Assist makes it easier to tackle user challenges faster. No more query building is the future of IT, we’re excited that technology today is getting ready to meet that vision.”

What can Nexthink Assist do for you and your IT Team?

- Our generative AI system translates a question expressed in natural language into a query to our systems. For example, “Retrieve all devices having Outlook crashes,” and “Which users in London have audio quality issues with Teams today?”

- Easy platform exploration, speeding up diagnostics and remediation with actionable real-time device-based troubleshooting investigations for IT teams.

- Guided product onboarding and self-help to train newcomers to digital employee experience strategies and how best to get started.

- Support in preparing and targeting employee engagement surveys to cut through the digital workplace noise.

- Building custom dashboards, bringing data to life with beautiful visualizations.

- Creating intelligent alerts to notify IT in real time of what matters most.

- Analyzing DEX scores to establish and act on employee's needs.

Customer information is kept private and secure, results are generated without any need for data to be transferred to third party companies.

Nexthink has a robust roadmap for continued innovation with AI and is focused on the continued push to help organizations move from reactive IT troubleshooting to proactive IT management.

Nexthink Assist will be generally available for Infinity customers starting in July 2023.

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Nexthink Introduces AI-Powered Assistant

Nexthink announced Nexthink Assist, an AI powered virtual assistant for Digital Employee Experience (DEX),

Nexthink Assist democratizes digital workplace observability by using large language models (LLM) with Nexthink’s core technology and pre-trained “natural language to query” AI generative model to make IT investigations even easier to use with conversational, layman terms.

“The first Nexthink customers were so excited about the visibility we brought and how it “shined a light” on employee’s digital workplace problems. Today, with Nexthink Assist we’re going a step further to make it even easier to bring to light the answers they need; asking any question and getting answers immediately,” said Samuele Gantner, Chief Product Officer at Nexthink. “Overloaded IT teams, skills gaps limiting hiring and other resource limitations will always constrain IT Teams, but Nexthink Assist makes it easier to tackle user challenges faster. No more query building is the future of IT, we’re excited that technology today is getting ready to meet that vision.”

What can Nexthink Assist do for you and your IT Team?

- Our generative AI system translates a question expressed in natural language into a query to our systems. For example, “Retrieve all devices having Outlook crashes,” and “Which users in London have audio quality issues with Teams today?”

- Easy platform exploration, speeding up diagnostics and remediation with actionable real-time device-based troubleshooting investigations for IT teams.

- Guided product onboarding and self-help to train newcomers to digital employee experience strategies and how best to get started.

- Support in preparing and targeting employee engagement surveys to cut through the digital workplace noise.

- Building custom dashboards, bringing data to life with beautiful visualizations.

- Creating intelligent alerts to notify IT in real time of what matters most.

- Analyzing DEX scores to establish and act on employee's needs.

Customer information is kept private and secure, results are generated without any need for data to be transferred to third party companies.

Nexthink has a robust roadmap for continued innovation with AI and is focused on the continued push to help organizations move from reactive IT troubleshooting to proactive IT management.

Nexthink Assist will be generally available for Infinity customers starting in July 2023.

The Latest

According to Auvik's 2025 IT Trends Report, 60% of IT professionals feel at least moderately burned out on the job, with 43% stating that their workload is contributing to work stress. At the same time, many IT professionals are naming AI and machine learning as key areas they'd most like to upskill ...

Businesses that face downtime or outages risk financial and reputational damage, as well as reducing partner, shareholder, and customer trust. One of the major challenges that enterprises face is implementing a robust business continuity plan. What's the solution? The answer may lie in disaster recovery tactics such as truly immutable storage and regular disaster recovery testing ...

IT spending is expected to jump nearly 10% in 2025, and organizations are now facing pressure to manage costs without slowing down critical functions like observability. To meet the challenge, leaders are turning to smarter, more cost effective business strategies. Enter stage right: OpenTelemetry, the missing piece of the puzzle that is no longer just an option but rather a strategic advantage ...

Amidst the threat of cyberhacks and data breaches, companies install several security measures to keep their business safely afloat. These measures aim to protect businesses, employees, and crucial data. Yet, employees perceive them as burdensome. Frustrated with complex logins, slow access, and constant security checks, workers decide to completely bypass all security set-ups ...

Image
Cloudbrink's Personal SASE services provide last-mile acceleration and reduction in latency

In MEAN TIME TO INSIGHT Episode 13, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses hybrid multi-cloud networking strategy ... 

In high-traffic environments, the sheer volume and unpredictable nature of network incidents can quickly overwhelm even the most skilled teams, hindering their ability to react swiftly and effectively, potentially impacting service availability and overall business performance. This is where closed-loop remediation comes into the picture: an IT management concept designed to address the escalating complexity of modern networks ...

In 2025, enterprise workflows are undergoing a seismic shift. Propelled by breakthroughs in generative AI (GenAI), large language models (LLMs), and natural language processing (NLP), a new paradigm is emerging — agentic AI. This technology is not just automating tasks; it's reimagining how organizations make decisions, engage customers, and operate at scale ...

In the early days of the cloud revolution, business leaders perceived cloud services as a means of sidelining IT organizations. IT was too slow, too expensive, or incapable of supporting new technologies. With a team of developers, line of business managers could deploy new applications and services in the cloud. IT has been fighting to retake control ever since. Today, IT is back in the driver's seat, according to new research by Enterprise Management Associates (EMA) ...

In today's fast-paced and increasingly complex network environments, Network Operations Centers (NOCs) are the backbone of ensuring continuous uptime, smooth service delivery, and rapid issue resolution. However, the challenges faced by NOC teams are only growing. In a recent study, 78% state network complexity has grown significantly over the last few years while 84% regularly learn about network issues from users. It is imperative we adopt a new approach to managing today's network experiences ...

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From growing reliance on FinOps teams to the increasing attention on artificial intelligence (AI), and software licensing, the Flexera 2025 State of the Cloud Report digs into how organizations are improving cloud spend efficiency, while tackling the complexities of emerging technologies ...