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Nexthink Launches Amplify

Nexthink announced the launch of Amplify, its new browser-based solution to support faster incident management resolution.

The Amplify solution can be used with any service desk management system to help agents see, diagnose and fix issues faster and more proactively before end users become aware. The typical service desk lacks a holistic, unified, and easily accessible source of incident information and diagnostic tools. Nexthink Amplify provides actionable incident insights, diagnostic checklists, and remediation power to frontline agents with an easy to install, platform-agnostic browser plugin. Amplify’s simple plug and play set up scales the visibility and remediation power of Nexthink Infinity to L1 and L2 agents, providing instant value to the business.

“Talking to customers and prospects we realized that they wanted Nexthink data seamlessly integrated into their Service Desk and other web applications, with no code and flexibility. For instance, the helpdesk wants instantaneous access to employee’s real-time device information when a ticket is handled and the ability to take actions on that device,” said Pedro Bados, CEO and Co-Founder of Nexthink. “Amplify is democratizing end-user observability and automation across other departments and technologies.”

The first phase of this launch includes a key integration for service desk support making the process plug and play for customers using any service desk platform, including ServiceNow, Zendesk, and BMC. As Amplify matures it will unlock new use cases – from security and compliance to finance and HR administrators to act on employees’ experience with their browser-based applications.

Nexthink Amplify is now available for service desk teams.

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Nexthink Launches Amplify

Nexthink announced the launch of Amplify, its new browser-based solution to support faster incident management resolution.

The Amplify solution can be used with any service desk management system to help agents see, diagnose and fix issues faster and more proactively before end users become aware. The typical service desk lacks a holistic, unified, and easily accessible source of incident information and diagnostic tools. Nexthink Amplify provides actionable incident insights, diagnostic checklists, and remediation power to frontline agents with an easy to install, platform-agnostic browser plugin. Amplify’s simple plug and play set up scales the visibility and remediation power of Nexthink Infinity to L1 and L2 agents, providing instant value to the business.

“Talking to customers and prospects we realized that they wanted Nexthink data seamlessly integrated into their Service Desk and other web applications, with no code and flexibility. For instance, the helpdesk wants instantaneous access to employee’s real-time device information when a ticket is handled and the ability to take actions on that device,” said Pedro Bados, CEO and Co-Founder of Nexthink. “Amplify is democratizing end-user observability and automation across other departments and technologies.”

The first phase of this launch includes a key integration for service desk support making the process plug and play for customers using any service desk platform, including ServiceNow, Zendesk, and BMC. As Amplify matures it will unlock new use cases – from security and compliance to finance and HR administrators to act on employees’ experience with their browser-based applications.

Nexthink Amplify is now available for service desk teams.

The Latest

As businesses increasingly rely on high-performance applications to deliver seamless user experiences, the demand for fast, reliable, and scalable data storage systems has never been greater. Redis — an open-source, in-memory data structure store — has emerged as a popular choice for use cases ranging from caching to real-time analytics. But with great performance comes the need for vigilant monitoring ...

Kubernetes was not initially designed with AI's vast resource variability in mind, and the rapid rise of AI has exposed Kubernetes limitations, particularly when it comes to cost and resource efficiency. Indeed, AI workloads differ from traditional applications in that they require a staggering amount and variety of compute resources, and their consumption is far less consistent than traditional workloads ... Considering the speed of AI innovation, teams cannot afford to be bogged down by these constant infrastructure concerns. A solution is needed ...

AI is the catalyst for significant investment in data teams as enterprises require higher-quality data to power their AI applications, according to the State of Analytics Engineering Report from dbt Labs ...

Misaligned architecture can lead to business consequences, with 93% of respondents reporting negative outcomes such as service disruptions, high operational costs and security challenges ...

A Gartner analyst recently suggested that GenAI tools could create 25% time savings for network operational teams. Where might these time savings come from? How are GenAI tools helping NetOps teams today, and what other tasks might they take on in the future as models continue improving? In general, these savings come from automating or streamlining manual NetOps tasks ...

IT and line-of-business teams are increasingly aligned in their efforts to close the data gap and drive greater collaboration to alleviate IT bottlenecks and offload growing demands on IT teams, according to The 2025 Automation Benchmark Report: Insights from IT Leaders on Enterprise Automation & the Future of AI-Driven Businesses from Jitterbit ...

A large majority (86%) of data management and AI decision makers cite protecting data privacy as a top concern, with 76% of respondents citing ROI on data privacy and AI initiatives across their organization, according to a new Harris Poll from Collibra ...

According to Gartner, Inc. the following six trends will shape the future of cloud over the next four years, ultimately resulting in new ways of working that are digital in nature and transformative in impact ...

2020 was the equivalent of a wedding with a top-shelf open bar. As businesses scrambled to adjust to remote work, digital transformation accelerated at breakneck speed. New software categories emerged overnight. Tech stacks ballooned with all sorts of SaaS apps solving ALL the problems — often with little oversight or long-term integration planning, and yes frequently a lot of duplicated functionality ... But now the music's faded. The lights are on. Everyone from the CIO to the CFO is checking the bill. Welcome to the Great SaaS Hangover ...

Regardless of OpenShift being a scalable and flexible software, it can be a pain to monitor since complete visibility into the underlying operations is not guaranteed ... To effectively monitor an OpenShift environment, IT administrators should focus on these five key elements and their associated metrics ...