Nimsoft released the first localized version of Nimsoft Service Desk Software as a Service (SaaS) solution, a component of Nimsoft Unified Manager that enables enterprises to manage and resolve IT issues with efficient and easy-to-use SaaS tools.
Localized for an increasingly global user base, Nimsoft Service Desk is now available in Spanish, Brazilian Portuguese, simplified Chinese and Japanese.
Nimsoft Service Desk continues its distinctive approach to service management ― which entails operators selecting next actions for trouble-tickets, rather than simply assigning them a status. By combining localized language support with existing automated “action-based” ITIL-compatible workflows, Nimsoft helps operators speed ticket resolution by reducing the chance for misunderstanding, and lessening the time tickets spend waiting for operator intervention.
The latest version features several other enhancements that will help Nimsoft customers further improve the availability and performance of their IT environments — while also reducing their overall cost of IT operations. These include:
• Configuration item driven approvals: help manage and automate change management and other types of approval workflows
• Advanced search module: lets users save their personalized service management information searches across any relevant ITSM data for ad hoc reporting
• Upgraded reporting engine: improves scalability and reporting performance
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