Kintaba launched Milestones, a new feature enabling companies to document significant moments during a major outage or security breach in real time.
By having an accurate and updated timeline of important events, reported directly by the various responders across the organization, companies can achieve broad awareness of what’s happening as the incident unfolds. With Kintaba’s Milestones, teams can have an existing model of what occurred and when, providing a nice foundation to build on top of versus having to start a postmortem from scratch. After the incident is resolved, the milestones timeline then becomes the source of truth for proper incident analysis.
“We built Kintaba to give companies of all sizes, across all industries, the tooling for best-in-class incident management like what you’d see at companies like Google, Amazon, and Facebook,” said Cole Potrocky, CTO and Co-Founder of Kintaba. “Today, the majority of companies don’t take the time to review an incident after it’s resolved, but it’s my belief that the postmortem review process is the glue between incident management and the assurance that major outages and breaches never repeat.”
Milestones works by giving incident responders the ability to record significant moments without having to fill out a bunch of data input forms found in most incident management tools. These milestones can be documented by anyone, whether it’s the technical team marking when a critical server crashed, to non-technical folks noting when a Tier 1 customer complained. These milestones are then pulled directly into Kintaba’s postmortem editor via the integrated timeline widget, where teams are incentivized to share their learnings, improve their response processes, and prevent avoidable failures from recurring.
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