Numerify Releases Continuous Service Optimization
May 09, 2019
Share this

Numerify announced the release of its Continuous Service Optimization solution, aimed at helping organizations reduce their IT Service Management (ITSM) costs and risks while improving service quality.

The new solution is part of Numerify's broader IT Business Analytics portfolio that spans the Infrastructure and Operations (I&O), Application Development / DevOps, and IT leadership and strategy functions.

Srikant Gokulnatha, Co-Founder and Chief Product Officer at Numerify, said: "This new solution goes beyond basic Business Intelligence (BI) and uses Artificial Intelligence (AI) models that help our customers understand the root causes of their incidents to take proactive action," said Gokulnatha.

The new solution is integrated with IT Service Management platforms and combines a data pipeline that processes batch and streaming data, curated relational and big data stores, and a fully-modeled, analytical metadata layer that includes both BI and AI/Machine Learning (ML) models. Additionally, a wide range of best practice metrics and dashboards, combined with a proven customer success model ensures customers can deploy the solution in six weeks.

Organizations that have adopted Numerify's Continuous Service Optimization solution experience the following benefits:

- Increased overall efficiency: By improving Mean-Time-to-Resolution (MTTR) and incident resolution efficiency, IT organizations can reduce the overall costs of their Service Management function. According to the Forrester study, customers can reduce the number of incidents by 30% over three years by providing insights into the root causes to help prevent recurring incidents.

- Accelerated agility: By proactively identifying opportunities for automation and improving collaboration across teams, IT organizations can deliver a better customer experience and become more responsive to the needs of the business. According to the Forrester study, adopting a standard set of metrics has led to increased visibility on key issues. This, in turn, has improved problem management, knowledge management, and training, resulting in improved IT service capabilities.

- Reduced risk: By identifying and correcting underperforming Configuration Items (CIs), holding service teams accountable for performance, and proactively remediating SLA breaches, organizations can minimize critical disruptions. According to the Forrester study, increasing visibility into SLA compliance and ticket tracking for functions outsourced to vendors can reduce overall cumulative costs by $1.2 million over three years.

"Our analytics are also helping deliver a smarter ITSM operation by driving intelligence back into the processes implemented by the ITSM systems in areas such as intelligent ticket routing and service request automation, among others," said Gokulnatha.

Share this

The Latest

June 25, 2020

I've had the opportunity to work with a number of organizations embarking on their AIOps journey. I always advise them to start by evaluating their needs and the possibilities AIOps can bring to them through five different levels of AIOps maturity. This is a strategic approach that allows enterprises to achieve complete automation for long-term success ...

June 24, 2020

Sumo Logic recently commissioned an independent market research study to understand the industry momentum behind continuous intelligence — and the necessity for digital organizations to embrace a cloud-native, real-time continuous intelligence platform to support the speed and agility of business for faster decision-making, optimizing security, driving new innovation and delivering world-class customer experiences. Some of the key findings include ...

June 23, 2020

When it comes to viruses, it's typically those of the computer/digital variety that IT is concerned about. But with the ongoing pandemic, IT operations teams are on the hook to maintain business functions in the midst of rapid and massive change. One of the biggest challenges for businesses is the shift to remote work at scale. Ensuring that they can continue to provide products and services — and satisfy their customers — against this backdrop is challenging for many ...

June 22, 2020

Teams tasked with developing and delivering software are under pressure to balance the business imperative for speed with high customer expectations for quality. In the course of trying to achieve this balance, engineering organizations rely on a variety of tools, techniques and processes. The 2020 State of Software Quality report provides a snapshot of the key challenges organizations encounter when it comes to delivering quality software at speed, as well as how they are approaching these hurdles. This blog introduces its key findings ...

June 18, 2020

For IT teams, run-the-business, commodity areas such as employee help desks, device support and communication platforms are regularly placed in the crosshairs for cost takeout, but these areas are also highly visible to employees. Organizations can improve employee satisfaction and business performance by building unified functions that are measured by employee experience rather than price. This approach will ultimately fund transformation, as well as increase productivity and innovation ...

June 17, 2020

In the agile DevOps framework, there is a vital piece missing; something that previous approaches to application development did well, but has since fallen by the wayside. That is, the post-delivery portion of the toolchain. Without continuous cloud optimization, the CI/CD toolchain still produces massive inefficiencies and overspend ...

June 16, 2020

The COVID-19 pandemic has exponentially accelerated digital transformation projects. To better understand where IT professionals are turning for help, we analyzed the online behaviors of IT decision-makers. Our research found an increase in demand for resources related to APM, microservices and dependence on cloud services ...

June 15, 2020

The rush to the public cloud has now slowed as organizations realized that it is not a "one size fits all" solution. The main issue is the lack of deep visibility into the performance of applications provided by the host. Our own research has recently revealed that 32% of public cloud resources are currently under-utilized, and without proper direction and guidance, this will remain the case ...

June 11, 2020

The global shift to working from home (WFH) enforced by COVID-19 stay-at-home orders has had a massive impact on everyone's working lives, not just in the way they remotely interact with their teams and IT systems, but also in how they spend their working days. With both governments and businesses committed to slowly opening up offices, it's increasingly clear that a high prevalence of remote work will continue throughout 2020 and beyond. This situation begets important questions ...

June 10, 2020
In recent years, with the emergence of newer technologies ranging from the cloud to machine learning, IT modernization has evolved from a replacement of end-of-life infrastructure to an enabler of innovation and business value. It is a complex process that can take months or even years, but a recent survey shows that the effort begins to deliver measurable results almost as soon as an organization executes the first steps on its roadmap ...