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Observability Benefits: Operational Efficiency, Faster Innovation and Better Business Outcomes

Companies implementing observability benefit from increased operational efficiency, faster innovation, and better business outcomes overall, according to 2023 IT Trends Report: Lessons From Observability Leaders, a report from SolarWinds.

The report highlights a stark contrast between enterprises that have embraced observability and their peers who have not. Among the findings, the survey uncovered that observability leaders — those who follow best practices to leverage observability and report experiencing better business and IT outcomes as a result — are three times more likely to say their organization is:

■ doing extremely well with growing revenue.

■ more than twice as likely to say the same about operational efficiency.

■ 2.5 times more likely to say they're excelling with the speed of innovation.

Observability leaders also gave higher ratings to their organization's employee experience, including lower levels of reported employee burnout and fewer skill gaps on their teams.

These takeaways come at a critical time, as IT environments become increasingly complex, and companies experience more challenges in efficiently addressing IT issues as a result. According to the findings, the typical enterprise suffers from an average of nine brownouts or outages every month, lasting around twelve hours each, at an average annual cost of $13.7MM.


Observability has emerged as a solution to not only preemptively detect anomalies and potential issues before they escalate into full-blown outages but to proactively address those issues at the root cause and prevent future outages.

"Outages and security concerns are no longer just an IT problem, and observability is no longer just an IT solution," said Jeff Stewart, Field CTO and VP, Global Solutions Engineering at SolarWinds. "The better business, innovation, and technology outcomes experienced by observability leaders prove the benefits to every level, department, and employee. The findings of this year's report should serve as an urgent call to action for business leaders who believe they can't afford to invest in observability tools — when the truth is that we're rapidly entering a landscape in which companies simply can't afford to risk being without them."

The survey also highlighted trends among the observability leaders reporting fewer and less frequent challenges in their ecosystem, finding the majority are:

Investing in top priorities

Data shows organizations using observability solutions to support the priorities most critical to their growth and success:

■ improve their customer experience (96%)

■ enable faster innovation (71%)

■ reduce time spent solving (71%)

■ detect (60%) issues

■ increase operational efficiency (55%)

More automated and integrated

Observability leaders embracing automation and investing in tools that provide enhanced efficiency are:

■ 214% more likely to say they are doing extremely well with operational efficiency.

■ 750% more likely to say they are doing extremely well with auto-remediation of complex alerts.

■ 300% better at automatically collecting background diagnostic data for IT support staff.

Ahead on IT

The data found that those ahead of the curve on observability are also leading by huge margins when it comes to monitoring, detecting, and resolving issues that could otherwise bring the business to a screeching halt.

When it comes to IT, they are:

■ 233% better at auto-escalation of tickets.

■ 213% better at auto-remediation of simple alerts.

■ 36% better at settling alert levels based on historical behavior.

The Latest

According to Auvik's 2025 IT Trends Report, 60% of IT professionals feel at least moderately burned out on the job, with 43% stating that their workload is contributing to work stress. At the same time, many IT professionals are naming AI and machine learning as key areas they'd most like to upskill ...

Businesses that face downtime or outages risk financial and reputational damage, as well as reducing partner, shareholder, and customer trust. One of the major challenges that enterprises face is implementing a robust business continuity plan. What's the solution? The answer may lie in disaster recovery tactics such as truly immutable storage and regular disaster recovery testing ...

IT spending is expected to jump nearly 10% in 2025, and organizations are now facing pressure to manage costs without slowing down critical functions like observability. To meet the challenge, leaders are turning to smarter, more cost effective business strategies. Enter stage right: OpenTelemetry, the missing piece of the puzzle that is no longer just an option but rather a strategic advantage ...

Amidst the threat of cyberhacks and data breaches, companies install several security measures to keep their business safely afloat. These measures aim to protect businesses, employees, and crucial data. Yet, employees perceive them as burdensome. Frustrated with complex logins, slow access, and constant security checks, workers decide to completely bypass all security set-ups ...

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In today's fast-paced and increasingly complex network environments, Network Operations Centers (NOCs) are the backbone of ensuring continuous uptime, smooth service delivery, and rapid issue resolution. However, the challenges faced by NOC teams are only growing. In a recent study, 78% state network complexity has grown significantly over the last few years while 84% regularly learn about network issues from users. It is imperative we adopt a new approach to managing today's network experiences ...

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Observability Benefits: Operational Efficiency, Faster Innovation and Better Business Outcomes

Companies implementing observability benefit from increased operational efficiency, faster innovation, and better business outcomes overall, according to 2023 IT Trends Report: Lessons From Observability Leaders, a report from SolarWinds.

The report highlights a stark contrast between enterprises that have embraced observability and their peers who have not. Among the findings, the survey uncovered that observability leaders — those who follow best practices to leverage observability and report experiencing better business and IT outcomes as a result — are three times more likely to say their organization is:

■ doing extremely well with growing revenue.

■ more than twice as likely to say the same about operational efficiency.

■ 2.5 times more likely to say they're excelling with the speed of innovation.

Observability leaders also gave higher ratings to their organization's employee experience, including lower levels of reported employee burnout and fewer skill gaps on their teams.

These takeaways come at a critical time, as IT environments become increasingly complex, and companies experience more challenges in efficiently addressing IT issues as a result. According to the findings, the typical enterprise suffers from an average of nine brownouts or outages every month, lasting around twelve hours each, at an average annual cost of $13.7MM.


Observability has emerged as a solution to not only preemptively detect anomalies and potential issues before they escalate into full-blown outages but to proactively address those issues at the root cause and prevent future outages.

"Outages and security concerns are no longer just an IT problem, and observability is no longer just an IT solution," said Jeff Stewart, Field CTO and VP, Global Solutions Engineering at SolarWinds. "The better business, innovation, and technology outcomes experienced by observability leaders prove the benefits to every level, department, and employee. The findings of this year's report should serve as an urgent call to action for business leaders who believe they can't afford to invest in observability tools — when the truth is that we're rapidly entering a landscape in which companies simply can't afford to risk being without them."

The survey also highlighted trends among the observability leaders reporting fewer and less frequent challenges in their ecosystem, finding the majority are:

Investing in top priorities

Data shows organizations using observability solutions to support the priorities most critical to their growth and success:

■ improve their customer experience (96%)

■ enable faster innovation (71%)

■ reduce time spent solving (71%)

■ detect (60%) issues

■ increase operational efficiency (55%)

More automated and integrated

Observability leaders embracing automation and investing in tools that provide enhanced efficiency are:

■ 214% more likely to say they are doing extremely well with operational efficiency.

■ 750% more likely to say they are doing extremely well with auto-remediation of complex alerts.

■ 300% better at automatically collecting background diagnostic data for IT support staff.

Ahead on IT

The data found that those ahead of the curve on observability are also leading by huge margins when it comes to monitoring, detecting, and resolving issues that could otherwise bring the business to a screeching halt.

When it comes to IT, they are:

■ 233% better at auto-escalation of tickets.

■ 213% better at auto-remediation of simple alerts.

■ 36% better at settling alert levels based on historical behavior.

The Latest

According to Auvik's 2025 IT Trends Report, 60% of IT professionals feel at least moderately burned out on the job, with 43% stating that their workload is contributing to work stress. At the same time, many IT professionals are naming AI and machine learning as key areas they'd most like to upskill ...

Businesses that face downtime or outages risk financial and reputational damage, as well as reducing partner, shareholder, and customer trust. One of the major challenges that enterprises face is implementing a robust business continuity plan. What's the solution? The answer may lie in disaster recovery tactics such as truly immutable storage and regular disaster recovery testing ...

IT spending is expected to jump nearly 10% in 2025, and organizations are now facing pressure to manage costs without slowing down critical functions like observability. To meet the challenge, leaders are turning to smarter, more cost effective business strategies. Enter stage right: OpenTelemetry, the missing piece of the puzzle that is no longer just an option but rather a strategic advantage ...

Amidst the threat of cyberhacks and data breaches, companies install several security measures to keep their business safely afloat. These measures aim to protect businesses, employees, and crucial data. Yet, employees perceive them as burdensome. Frustrated with complex logins, slow access, and constant security checks, workers decide to completely bypass all security set-ups ...

Image
Cloudbrink's Personal SASE services provide last-mile acceleration and reduction in latency

In MEAN TIME TO INSIGHT Episode 13, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses hybrid multi-cloud networking strategy ... 

In high-traffic environments, the sheer volume and unpredictable nature of network incidents can quickly overwhelm even the most skilled teams, hindering their ability to react swiftly and effectively, potentially impacting service availability and overall business performance. This is where closed-loop remediation comes into the picture: an IT management concept designed to address the escalating complexity of modern networks ...

In 2025, enterprise workflows are undergoing a seismic shift. Propelled by breakthroughs in generative AI (GenAI), large language models (LLMs), and natural language processing (NLP), a new paradigm is emerging — agentic AI. This technology is not just automating tasks; it's reimagining how organizations make decisions, engage customers, and operate at scale ...

In the early days of the cloud revolution, business leaders perceived cloud services as a means of sidelining IT organizations. IT was too slow, too expensive, or incapable of supporting new technologies. With a team of developers, line of business managers could deploy new applications and services in the cloud. IT has been fighting to retake control ever since. Today, IT is back in the driver's seat, according to new research by Enterprise Management Associates (EMA) ...

In today's fast-paced and increasingly complex network environments, Network Operations Centers (NOCs) are the backbone of ensuring continuous uptime, smooth service delivery, and rapid issue resolution. However, the challenges faced by NOC teams are only growing. In a recent study, 78% state network complexity has grown significantly over the last few years while 84% regularly learn about network issues from users. It is imperative we adopt a new approach to managing today's network experiences ...

Image
Broadcom

From growing reliance on FinOps teams to the increasing attention on artificial intelligence (AI), and software licensing, the Flexera 2025 State of the Cloud Report digs into how organizations are improving cloud spend efficiency, while tackling the complexities of emerging technologies ...