One in Four Companies Never Test Their Disaster Recovery Plan
Nearly 30 percent of organizations lost business revenue due to an outage in the last 12 months
November 30, 2018
Share this

While 95 percent of organizations have a disaster recovery plan in place, 23 percent never test their plan, according to a new survey from Spiceworks.

A lack of testing and coverage gaps within disaster recovery plans may be leading to service outages in many organizations

Among those that don’t test their plan, 61 percent cited inadequate time, 53 percent cited inadequate resources, and 34 percent said disaster recovery is not a priority in their organization. The findings indicate a lack of testing and coverage gaps within disaster recovery plans may be leading to service outages in many organizations.

“Even the best laid disaster plans can go awry, especially if no one bothers to test them,” said Peter Tsai, Senior Technology Analyst at Spiceworks. “Ideally, a company’s disaster recovery plan should evolve and improve over time as weaknesses are exposed during testing and an organization’s needs change. However, the results show testing is often infrequent or not taking place at all, leaving many organizations vulnerable when disaster strikes.”

Larger Organizations Are More Likely to Experience Service Outages

In the last 12 months, 77 percent of organizations reported experiencing at least one outage (i.e. any interruption to normal levels of IT-related service). More specifically, 59 percent of organizations experienced one to three outages, 11 percent experienced four to six outages, and 7 percent experienced seven or more outages in the last 12 months.

Larger companies, which tend to rely on a greater number of services, experienced more outages than their smaller counterparts. 87 percent of large businesses large businesses with 1,000 or more employees experienced one or more outages in the last 12 months, compared to 79 percent of mid-size businesses with 100 to 999 employees, and 71 percent of small businesses with less than 100 employees.

Across all company sizes, 27 percent of organizations that experienced an outage reported losing business revenue as a result. Although 59 percent of organizations estimated losing less than $10,000 in revenue in the last 12 months, 31 percent estimated a loss of $10,000 to $100,000, and 10 percent reported losing $100,000 or more.

Power Outages and Internet Connectivity Issues Most Frequently Lead to Service Outages

The top causes leading to service outages in the last 12 months were power outages (56 percent), internet connectivity issues (48 percent), and hardware failure (32 percent), likely because less than half of organizations have backup power sources, redundant internet service providers, or high availability / failover systems in place.

Additionally, 27 percent of organizations experienced an outage due to service issues with a third-party vendor, while 21 percent experienced an outage due to human error and 13 percent due to natural disasters. Breaking down the types of natural disasters that led to outages, 29 percent were hurricanes, 16 percent were fires, 15 percent were floods, and 12 percent were due to either a tornado, animal-related incident, or blizzard.

Methodology: The survey was conducted in August 2018 and included 762 respondents from organizations across North America and Europe. Respondents are among the millions of IT professionals in Spiceworks and represent a variety of company sizes, including small-to-medium-sized businesses and enterprises. Respondents come from a variety of industries, including manufacturing, healthcare, nonprofits, education, government, and finance.

Share this

The Latest

May 26, 2020

Nearly 3,700 people told GitLab about their DevOps journeys. Respondents shared that their roles are changing dramatically, no matter where they sit in the organization. The lines surrounding the traditional definitions of dev, sec, ops and test have blurred, and as we enter the second half of 2020, it is perhaps more important than ever for companies to understand how these roles are evolving ...

May 21, 2020

As cloud computing continues to grow, tech pros say they are increasingly prioritizing areas like hybrid infrastructure management, application performance management (APM), and security management to optimize delivery for the organizations they serve, according to SolarWinds IT Trends Report 2020: The Universal Language of IT ...

May 20, 2020

Businesses see digital experience as a growing priority and a key to their success, with execution requiring a more integrated approach across development, IT and business users, according to Digital Experiences: Where the Industry Stands ...

May 19, 2020

Fully 90% of those who use observability tooling say those tools are important to their team's software development success, including 39% who say observability tools are very important ...

May 18, 2020

As our production application systems continuously increase in complexity, the challenges of understanding, debugging, and improving them keep growing by orders of magnitude. The practice of Observability addresses both the social and the technological challenges of wrangling complexity and working toward achieving production excellence. New research shows how observable systems and practices are changing the APM landscape ...

May 14, 2020
Digital technologies have enveloped our lives like never before. Be it on the personal or professional front, we have become dependent on the accurate functioning of digital devices and the software running them. The performance of the software is critical in running the components and levers of the new digital ecosystem. And to ensure our digital ecosystem delivers the required outcomes, a robust performance testing strategy should be instituted ...
May 13, 2020

The enforced change to working from home (WFH) has had a massive impact on businesses, not just in the way they manage their employees and IT systems. As the COVID-19 pandemic progresses, enterprise IT teams are looking to answer key questions such as: Which applications have become more critical for working from home? ...

May 12, 2020

In ancient times — February 2020 — EMA research found that more than 50% of IT leaders surveyed were considering new ITSM platforms in the near future. The future arrived with a bang as IT organizations turbo-pivoted to deliver and support unprecedented levels and types of services to a global workplace suddenly working from home ...

May 11, 2020

The Internet of Things (IoT) is changing the world. From augmented reality advanced analytics to new consumer solutions, IoT and the cloud are together redefining both how we work and how we engage with our audiences. They are changing how we live, as well ...

May 07, 2020

Despite IT professionals' confidence in their ability to support today's much greater dependence on digital services, there is a rise in application performance errors reported by more than half of consumers, according to the Impact of COVID-19 on Digital Transformation survey from xMatters ...