One in Four Companies Never Test Their Disaster Recovery Plan
Nearly 30 percent of organizations lost business revenue due to an outage in the last 12 months
November 30, 2018
Share this

While 95 percent of organizations have a disaster recovery plan in place, 23 percent never test their plan, according to a new survey from Spiceworks.

A lack of testing and coverage gaps within disaster recovery plans may be leading to service outages in many organizations

Among those that don’t test their plan, 61 percent cited inadequate time, 53 percent cited inadequate resources, and 34 percent said disaster recovery is not a priority in their organization. The findings indicate a lack of testing and coverage gaps within disaster recovery plans may be leading to service outages in many organizations.

“Even the best laid disaster plans can go awry, especially if no one bothers to test them,” said Peter Tsai, Senior Technology Analyst at Spiceworks. “Ideally, a company’s disaster recovery plan should evolve and improve over time as weaknesses are exposed during testing and an organization’s needs change. However, the results show testing is often infrequent or not taking place at all, leaving many organizations vulnerable when disaster strikes.”

Larger Organizations Are More Likely to Experience Service Outages

In the last 12 months, 77 percent of organizations reported experiencing at least one outage (i.e. any interruption to normal levels of IT-related service). More specifically, 59 percent of organizations experienced one to three outages, 11 percent experienced four to six outages, and 7 percent experienced seven or more outages in the last 12 months.

Larger companies, which tend to rely on a greater number of services, experienced more outages than their smaller counterparts. 87 percent of large businesses large businesses with 1,000 or more employees experienced one or more outages in the last 12 months, compared to 79 percent of mid-size businesses with 100 to 999 employees, and 71 percent of small businesses with less than 100 employees.

Across all company sizes, 27 percent of organizations that experienced an outage reported losing business revenue as a result. Although 59 percent of organizations estimated losing less than $10,000 in revenue in the last 12 months, 31 percent estimated a loss of $10,000 to $100,000, and 10 percent reported losing $100,000 or more.

Power Outages and Internet Connectivity Issues Most Frequently Lead to Service Outages

The top causes leading to service outages in the last 12 months were power outages (56 percent), internet connectivity issues (48 percent), and hardware failure (32 percent), likely because less than half of organizations have backup power sources, redundant internet service providers, or high availability / failover systems in place.

Additionally, 27 percent of organizations experienced an outage due to service issues with a third-party vendor, while 21 percent experienced an outage due to human error and 13 percent due to natural disasters. Breaking down the types of natural disasters that led to outages, 29 percent were hurricanes, 16 percent were fires, 15 percent were floods, and 12 percent were due to either a tornado, animal-related incident, or blizzard.

Methodology: The survey was conducted in August 2018 and included 762 respondents from organizations across North America and Europe. Respondents are among the millions of IT professionals in Spiceworks and represent a variety of company sizes, including small-to-medium-sized businesses and enterprises. Respondents come from a variety of industries, including manufacturing, healthcare, nonprofits, education, government, and finance.

Share this

The Latest

May 28, 2024
When it comes to ensuring the effectiveness of a software application, it's paramount to ensure that the application can handle varying degrees of demand. Performance testing is a crucial aspect of the software development cycle ...
May 23, 2024

Hybrid cloud architecture is breaking the backs of network engineering and operations teams. These teams are more successful when their companies go all-in with the cloud or stay out of it entirely. When companies maintain hybrid infrastructure, with applications and data residing across data centers and public cloud services, the network team struggles. This insight emerged in the newly published 2024 edition of Enterprise Management Associates' (EMA) Network Management Megatrends research ...

May 22, 2024

As IT practitioners, we often find ourselves fighting fires rather than proactively getting ahead ... Many spend countless hours managing several tools that give them different, fractured views of their own work — which isn't an effective use of time. Balancing daily technical tasks with long-term company goals requires a three-step approach. I'll share these steps and tips for others to do the same ...

May 21, 2024

IT service outages are more than a minor inconvenience. They can cost businesses millions while simultaneously leading to customer dissatisfaction and reputational damage. Moreover, the constant pressure of dealing with fire drills and escalations day and night can take a heavy toll on ITOps teams, leading to increased stress, human error, and burnout ...

May 20, 2024

Amid economic disruption, fintech competition, and other headwinds in recent years, banks have had to quickly adjust to the demands of the market. This adaptation is often reliant on having the right technology infrastructure in place ...

May 17, 2024

In MEAN TIME TO INSIGHT Episode 6, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses network automation ...

May 16, 2024

In the ever-evolving landscape of software development and infrastructure management, observability stands as a crucial pillar. Among its fundamental components lies log collection ... However, traditional methods of log collection have faced challenges, especially in high-volume and dynamic environments. Enter eBPF, a groundbreaking technology ...

May 15, 2024

Businesses are dazzled by the promise of generative AI, as it touts the capability to increase productivity and efficiency, cut costs, and provide competitive advantages. With more and more generative AI options available today, businesses are now investigating how to convert the AI promise into profit. One way businesses are looking to do this is by using AI to improve personalized customer engagement ...

May 14, 2024

In the fast-evolving realm of cloud computing, where innovation collides with fiscal responsibility, the Flexera 2024 State of the Cloud Report illuminates the challenges and triumphs shaping the digital landscape ... At the forefront of this year's findings is the resounding chorus of organizations grappling with cloud costs ...

May 13, 2024

Government agencies are transforming to improve the digital experience for employees and citizens, allowing them to achieve key goals, including unleashing staff productivity, recruiting and retaining talent in the public sector, and delivering on the mission, according to the Global Digital Employee Experience (DEX) Survey from Riverbed ...